Winmail.dat, RTF and HTML - URGENT QUESTION

[Guest]

We have been sending files (pdf, doc, xls, psd, eps etc) as attachments in
RTF format for a long time. All being received fine by customers whether
they are working in Outlook, Notes or with many other email software products.

Suddenly today we have customers receiving emails with just winmail.dat
attachments.

We have read other posts on this issue - all suggesting to change to 'Plain
text' or HTML format. This does work BUT - is there a way to continue
sending as RTF without this problem as we prefer RTF?

I have no idea why this has suddenly started to happen today - can anyone
throw any light on this issue and offer an alternative solution to switching
format?

Many thanks.
Mark

 

[Roady [MVP]]

Could be a change at server level. In practise the other clients will
receive it in HTML format anyway as they do not support Rich Text. At server
level you can have the format change from Rich Text to HTML or even Plain
Text so that the conversion is transparent to the users.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
We have been sending files (pdf, doc, xls, psd, eps etc) as attachments in
RTF format for a long time. All being received fine by customers whether
they are working in Outlook, Notes or with many other email software
products.

Suddenly today we have customers receiving emails with just winmail.dat
attachments.

We have read other posts on this issue - all suggesting to change to 'Plain
text' or HTML format. This does work BUT - is there a way to continue
sending as RTF without this problem as we prefer RTF?

I have no idea why this has suddenly started to happen today - can anyone
throw any light on this issue and offer an alternative solution to switching
format?

Many thanks.
Mark

 

[Guest]

No changes at server level anywhere. Very strange. Any other thoughts?

Thanks.

 

[Roady [MVP]]

Not with your level of detail. Note that you really SHOULD configure your
mailserver to convert RTF to either Plain Text or HTML to prevent this from
happening. Verify on your mail server that this is indeed the case.

 

[Guest]

Roady,

Brilliant! - someone had inadvertantly changed the 'Internet Format' option
within Outlook's Mail Format settings to be 'Send using Outlook Rich Text
Format'. It should obviously be 'Convert to HTML format'.

Many thanks for your help.

Mark

 

[Roady [MVP]]

You're welcome!

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
Roady,

Brilliant! - someone had inadvertantly changed the 'Internet Format' option
within Outlook's Mail Format settings to be 'Send using Outlook Rich Text
Format'. It should obviously be 'Convert to HTML format'.

Many thanks for your help.

Mark

 

[Brian Tillman]

Brilliant! - someone had inadvertantly changed the 'Internet Format'
option within Outlook's Mail Format settings to be 'Send using
Outlook Rich Text Format'. It should obviously be 'Convert to HTML
format'.

Or my choice: Let Outlook decide... That way, your message format will obey
whatever you choose with the Format menu.