winlogon.exe APPCRASH WindowsCodecs.dll

[nick.n]

Hi all,

I am trying to fix a friend's laptop. It had been in constant use for
months with it only being hibernated. She then shut it down and went
to boot it a couple of weeks later and it failed to boot. Trying to
run a normal boot it gets as far as the "Please wait" message just
before displaying the logon screen and then it goes into an infinite
loop. The screen goes black, then back to "Please wait", etc. If
left switched on this just continues in this loop.

I managed to boot in Safe Mode without any problems. Removing the
Themes service allows it to boot in Normal Mode. Following is the
APPCRASH report -

Product
Windows Logon Application

Problem
Stopped working

Date
28/03/2009 17:46

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: winlogon.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918db3
Fault Module Name: WindowsCodecs.dll
Fault Module Version: 6.0.6001.18131
Fault Module Timestamp: 48b61ddc
Exception Code: c0000005
Exception Offset: 0006c4dd
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79

Extra information about the problem
Bucket ID: 1031745624

I would greatly appreciate any help or advice.

Nick

 

[zachd [MSFT]]

Is she using some custom theme? That's very little data to go on, but
perhaps an element of the current theme is corrupt?
Does Check for Solutions show any results... ?