Winlogon event 1002

[Al Williams]

Windows XP Pro SP2.

One of my users XP PC's has begun throwing an Winlogon event 1002
periodically and restarting explorer. When it comes up all his tray icons
are gone which causes issues with some macros he runs.

The problem always happens when he is not at his PC. We can't tie it to a
specific application (usually only Explorer and Outlook are running). The
event log is no help as it just has the generic 1002 event "The shell
stopped unexpectedly and Explorer.exe was restarted".

Is there another log somewhere or a debug setting that would give more
detail as to what is crashing?

Thanks.

 

[Ted]

Right click My Computer and select properties,
click the Advanced tab,
Click Startup and Recovery button.
De-select Automatically Restart.
Next time he should get an error message instead
of restarting computer.

 

[Al Williams]

No, it doesn't restart the computer, it just restarts the explorer shell.

--
Allan Williams

Right click My Computer and select properties,
click the Advanced tab,
Click Startup and Recovery button.
De-select Automatically Restart.
Next time he should get an error message instead
of restarting computer.

 

[Ted]

1002 is
Protocol Standard for a NetBIOS Service on a TCP/UDP

Click Start\Help and support
type 1002 in the query
you should get related articles in MS Knowledge Base.

No, it doesn't restart the computer, it just restarts the explorer shell.

 

[Al Williams]

No, that's not it. This is the event:

http://www.eventid.net/display.asp?eventid=1002&eventno=826&source=Winlogon&phase=1

 

[bucky]

Did you ever fix this? I'm getting the same problem.

 

[Black Baptist]

rambled on in microsoft.public.windowsxp.general:

Did you ever fix this? I'm getting the same problem.

www.eventid.net