WinFax Pro problem.

[Derrick Fawsitt]

I have been unable to persuade WinFax Pro to attach a word document to
an outgoing fax, either starting from the Word document by choosing
printer, then picking out the WinFax printer or clicking on the button
to draw down an attachment to go with a cover page. I have tried to
re-install WinFax Pro in order to try to fix the problem having first
removed it in "add remove" via the Control Panel. However, when I tried
to re-install it, it said the old version was still there. I cannot see
any more steps I can take to remove the programme in order to re-install
it. I am told I will have to re-install Windows to fix the problem and
even if I was prepared to do that how can I be sure it will not occur
again. My PC technician has already tried to remove WinFax Pro via the
registry and that did not work.
I think it is appalling that when you pay for a piece of software you
cannot get a solution from the manufacturers as appears to be the case
again. I have had to go back to Fax via XP despite paying dearly for my
WinFax Pro.
Can anyone help please.

 

[Cerridwen]

I have been unable to persuade WinFax Pro to attach a word document to
an outgoing fax, either starting from the Word document by choosing
printer, then picking out the WinFax printer or clicking on the button
to draw down an attachment to go with a cover page. I have tried to
re-install WinFax Pro in order to try to fix the problem having first
removed it in "add remove" via the Control Panel. However, when I
tried to re-install it, it said the old version was still there. I
cannot see any more steps I can take to remove the programme in order
to re-install it. I am told I will have to re-install Windows to fix
the problem and even if I was prepared to do that how can I be sure
it will not occur again. My PC technician has already tried to remove
WinFax Pro via the registry and that did not work.
I think it is appalling that when you pay for a piece of software you
cannot get a solution from the manufacturers as appears to be the case
again. I have had to go back to Fax via XP despite paying dearly for
my WinFax Pro.
Can anyone help please.

Welcome to Symantec Technical Support
http://www.symantec.com/techsupp/

 

[Derrick Fawsitt]

I have been unable to persuade WinFax Pro to attach a word document to
an outgoing fax, either starting from the Word document by choosing
printer, then picking out the WinFax printer or clicking on the button
to draw down an attachment to go with a cover page. I have tried to
re-install WinFax Pro in order to try to fix the problem having first
removed it in "add remove" via the Control Panel. However, when I
tried to re-install it, it said the old version was still there. I
cannot see any more steps I can take to remove the programme in order
to re-install it. I am told I will have to re-install Windows to fix
the problem and even if I was prepared to do that how can I be sure
it will not occur again. My PC technician has already tried to remove
WinFax Pro via the registry and that did not work.
I think it is appalling that when you pay for a piece of software you
cannot get a solution from the manufacturers as appears to be the case
again. I have had to go back to Fax via XP despite paying dearly for
my WinFax Pro.
Can anyone help please.

Welcome to Symantec Technical Support
http://www.symantec.com/techsupp/
[/QUOTE]
Thank you for your good intentions and help but this was the response I
posted on the website you recommended.

This is a complicated procedure to correct a fault in your software for
which I have paid dearly in good money. I am completely dis-satisfied
with your procedure to correct my problem and also, it has been already
tried by my PC technician who is a qualified expert and he did not
succeed. I never have trouble with any other programme in un-installing
or re-installing and I am in the desperate situation that I cannot
un-install WinFAx Pro and yet cannot re-install it because there is
supposed to be a version still on my system. I was referred to this
support site only to see that the only phone support you offer costs
money and your website support only offers a totally complicated
procedure that could not be carried out by an ordinary non IT citizen. I
do have some knowledge of IT and have yet to see a programme so badly
structured that it may need a re-install of Windows to have WinFax Pro
working again, I would now expect to get a refund of the money I paid
for your system. My PC man even went into the Registry to try to fix it
and failed. He now says a complete re-install of XP may be the only way
to fix it. I would prefer to use XP Fax and in fact are doing so,
however, I have paid for Symantec's Fax system and feel I should now get
a refund.

 

[Cerridwen]

I have been unable to persuade WinFax Pro to attach a word document
to an outgoing fax, either starting from the Word document by
choosing printer, then picking out the WinFax printer or clicking
on the button to draw down an attachment to go with a cover page. I
have tried to re-install WinFax Pro in order to try to fix the
problem having first removed it in "add remove" via the Control
Panel. However, when I tried to re-install it, it said the old
version was still there. I cannot see any more steps I can take to
remove the programme in order to re-install it. I am told I will
have to re-install Windows to fix the problem and even if I was
prepared to do that how can I be sure it will not occur again. My
PC technician has already tried to remove WinFax Pro via the
registry and that did not work.
I think it is appalling that when you pay for a piece of software
you cannot get a solution from the manufacturers as appears to be
the case again. I have had to go back to Fax via XP despite paying
dearly for my WinFax Pro.
Can anyone help please.

Welcome to Symantec Technical Support
http://www.symantec.com/techsupp/

Thank you for your good intentions and help but this was the response
I posted on the website you recommended.

This is a complicated procedure to correct a fault in your software
for which I have paid dearly in good money. I am completely
dis-satisfied with your procedure to correct my problem and also, it
has been already tried by my PC technician who is a qualified expert
and he did not succeed. I never have trouble with any other programme
in un-installing or re-installing and I am in the desperate situation
that I cannot un-install WinFAx Pro and yet cannot re-install it
because there is supposed to be a version still on my system. I was
referred to this support site only to see that the only phone support
you offer costs money and your website support only offers a totally
complicated procedure that could not be carried out by an ordinary
non IT citizen. I do have some knowledge of IT and have yet to see a
programme so badly structured that it may need a re-install of
Windows to have WinFax Pro working again, I would now expect to get a
refund of the money I paid for your system. My PC man even went into
the Registry to try to fix it and failed. He now says a complete
re-install of XP may be the only way to fix it. I would prefer to use
XP Fax and in fact are doing so, however, I have paid for Symantec's
Fax system and feel I should now get a refund.[/QUOTE]

If you are having problems with Symantec software you should contact
Symantec. This group is dedicated to issues with XP itself, not issues with
applications installed thereunder.

You have to take the support Symantec offers - incidentally what version is
this? I know that no version, other than the latest, works properly under
XP.

 

[Derrick Fawsitt]

If you are having problems with Symantec software you should contact
Symantec. This group is dedicated to issues with XP itself, not issues with
applications installed thereunder.

I have to apologise if that is the case but I would have to query that
as surely its going to be difficult to deal with all XP problems if you
have to rule out how its affected by other programmes or applications.
However, I most certainly defer to your wisdom in the matter and
apologise again.

You have to take the support Symantec offers - incidentally what version is
this? I know that no version, other than the latest, works properly under
XP.

Its version 10.02 and its interesting to hear if this version does not
work with XP as my very own PC supplier sold it to me with my PC.

Regards and thanks,