WindowsXP update problem

[Jack Nation]

When I click Windows update, a webpage opens showing the updates needed on
my computer. When I click "Install", it starts for a few seconds, then a
dialog appears saying:
"Windows has encountered a problem and needs to close.
We are sorry for the inconvenience... etc."

Please help me on this.

 

[Frank Saunders, MS-MVP, IE/OE]

Windows Update Fails:
Disable your anti-virus when obtaining the updates.
Make sure that your firewall is allowing the connection to Windows Update .
This would be on ports 80 and 443.
http://v4.windowsupdate.microsoft.com/en/default.asp
If no joy - http://v4.windowsupdate.microsoft.com/troubleshoot/
Windows Update Checklist
http://www3.telus.net/dandemar/updtcl.htm
This newsgroup is read by MS staff:
news://msnews.microsoft.com/microsoft.public.windowsupdate

--
Frank Saunders, MS-MVP, IE/OE
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