windowsupdate from IE Tools Bar: link problem..

[Guest]

Hi All,

I can't get to Windows Update from Tools Bar any more. When doing so, I get
directed to following website:

http://windowsupdate.microsoft.com/

I am using Windows XP Home Edition with SP2 and all current and past updates
have been applied.

The only way I can access Windows Update is by going through a direct link
from microsoft.com, then hitting the link to windows Update. Then I'm
directed to the correct link below:

http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us

How can I fix the problem? Last night I had no problems accessing Windows
Update from IE Tools Bar. What happened today?

Thank you,
Mary

 

[Maurice N ~ MVP]

Hi Mary,

Are you getting any sort of "error" message at all?

Yes indeed, the question is what happened between the visits to MS Windows Update. On your part, did you add software, re-activate utility programs, etc.

It is the default standard that pressing Windows Update from IE *will* first go to http://windowsupdate.microsoft.com/

Then 'the Windows Update' process will push your browser on to the 2nd address at Windows Update V6.

Do you remember making any changes? Did you visit any *odd* sites today, or click on an unknown address?
Did you restore your system to a prior state?

If you have done nothing, try Windows Update from the IE menu again, and post back "a section" from the log.
Use Notepad or Wordpad and open & look at the Windows Update log file
C:\Windows\WindowsUpdate.log or C:\WINNT\WindowsUpdate.log

Scroll down all the way. Get / copy / paste (ideally, put into a file & attach in reply back here) the set of lines for (today's ) the last session.

 

[Guest]

Hi Maurice,

Thank you for taking the time to answer my post.

I am not getting any sort of error message. The default Windows Update
http://windowsupdate.microsoft.com/. The Windows Update will not push my
browser on to the 2nd address at Windows Update V6. All I get is a blank page.

No I have not done any restores.

I installed Windows Defender (Beta 2 including the newest update) a few day
ago.

I did install Hijackthis spyware program, WinZip 10, SpyWareBlaster and
Spybot Search and Destroy today 2/25/2006. No sites was visited that I don't
normaly go to other than the noted links below.

Hijackthis spyware program:
http://www.spywareinfo.com/~merijn/downloads.html

WinZip:
http://www.winzip.com/ddchomea.htm

SpyWareBlaster
http://www.javacoolsoftware.com/sbdownload.html

Spybot Search and Destroy:
http://www.safer-networking.net/en/download/index.html

The Windows Update link worked fine yesterday 2/24/2006.

Below is the log you asked for, it's long. I tried to post the log but it's
too long.

Thank you,
Mary

 

[PA Bear]

Does the problem persist now, Mary?

References:

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive/windows_update_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/mi­crosoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

 

[Maurice N ~ MVP]

Mary,

I don't see your log attached here. Send a copy of it to my email.

 

[Maurice N ~ MVP]

(Cross-posting to Windows Update group. Likely problem with processes at Windows Update / automatic updates).
(This note contains enough relevant info on Mary's issue. The IE link to Windows Update, [but W U log shows other apparent issues].)

Hi Mary,

Your log has a mix of info from both Automatic Updates, as well as attempts to Windows Update website.
Review your current settings for Automatic Updates. It seems as if it is (was) set for multiple checks per day (?)

For the time being (until after your issue is resolved) turn off Automatic Updates & also rename your WindowsUpdate.log

Is this a home pc, or, is it in a company network setting?

There are 3 Error code notations in the Windows Update log.
A) 80072ee7 error with Automatic Updates:
<q>
2006-02-24 22:50:58 1168 60c Misc WARNING: Send failed with hr = 80072ee7.
2006-02-24 22:50:58 1168 60c Misc WARNING: SendRequest failed with hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used :
<>
2006-02-24 22:50:58 1168 60c Misc WARNING: WinHttp: SendRequestUsingProxy failed for <
http://download.windowsupdate.com/v6/windowsupdate/redir/wuredir.cab>. error 0x80072ee7
2006-02-24 22:50:58 1168 60c Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
</q>

My suggestion: 80072EE7 is a DNS name resolution problem.
This remedy-attempt may be tried:
1. Clear Internet Explorer temporary internet cache. Then close your browser.

2. If you have Win2000 or XP:
Go to Start > Select RUN > type in
CMD <enter>

type in "ipconfig /flushdns" (without the quotes) (This will flush your local cache of the DNS )

type in
net stop wuauserv <Enter-key>

Go to Windows Explorer.
Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
Modify following as appropriate.
If your Windows folder is C:\Windows. Look at this folder
C:\Windows\SoftwareDistribution\Download

If you find files in there, delete them. That folder is where files are stored from W U downloads.

Go back to Command prompt window.
type in


EXIT <Enter-key>


See also the MS Windows Update Troubleshooter - "When searching for available updates on the Update site, you see the 0x80072EE7 error"
http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=22&ln=en
(which advises review of entries in your Hosts file -- to insure no entries are in there for Windows Update are in there)
<q> Applications like web accelerators, Tweak Master DNS, Spyblockers, etc.,
can add static IP entries for the Windows Update site into your HOSTS file,
which cause Windows Update to fail.
</q>


B) Later error from Windows Update log.
2006-02-25 11:31:50 1144 490 Misc WARNING: WinHttp: IsFileToBeDownloaded failed with 0x80004004

C) Apparently part of same session as B
2006-02-25 11:31:50 1144 490 Agent WARNING: WU client fails to call back to search call {ED00A0E3-90B5-4C5D-A5CE-0C8467F7E735} with error
0x8024000c

Mary, do the suggestions & cleanup noted above, then just 1 time, try Windows Update (online) website again.
Then post back with details. If you get an Error, post back here -- an extract from log just for that session.
[/QUOTE]

 

[Guest]

Hi Maurice,

I’m sorry it took so long to reply. Things happened to my computer that was
unrelated to my original topic.

After I read your email (a few days ago), I shut down my computer and it
never started up again. I called Gateway; they had to send me a new Hard
Drive, because mine went bad.

Well I’m up and running again and just wanted to let everyone who tried to
help fix my computer, how appreciative I am.

A special thanks to you Maurice for all the time you must have spent
analyzing my log. You are wonderful.

Thank you all so very much.
Mary

 

[Maurice N ~ MVP]

Hi Mary,

I am sorry to hear about the drive problem. Best to you.