Microsoft Update page remains blank

[DSS]

I can't seem to access the Microsoft Update page at:
http://update.microsoft.com/microsoftupdate/v6/default.aspx

This is the address that shows up in the address bar when I try to go to
http://update.microsoft.com/microsoftupdate/ and the page remains blank with
the yellow triangle at the lower left corner of my window that says that I
have an error on the page as follows:
Line: 52
Char: 1
Error: Object expected
Code: 0
URL: http://update.microsoft.com/microsoftupdate/v6/default.aspx

Also, if I go to Office Update the page shows up but the progress bar on the
page stays at 30% and hasn't gone any further than that.

On almost any web page I visit I receive some kind of error like the one I
listed for the Microsoft Update page and many times it is an Object expected
error and other times it seems to be an Expected '(' error. I also cannot
access some links on pages such as the links for software trials on this
page:
http://www.surething.com/ST/Downloads.asp
When I hover over any of the Trial software links I see
javascriptopupWindow(

with other information following the "(" and nothing happens. I don't know
if all of these are connected, but I seem to have a lot of problems with
javascript and am not sure what to do.

Thank you for any help.

 

[DSS]

I forgot to mention that this is happening with Windows XP SP2 and Internet
Explorer Version 6.0.2900.2180 SP2

 

[Rob Parsons]

Hi DSS,

Looks like you do not have ActiveX enabled for the Internet Zone.
Tools>Internet Options - Security tab

Alternatively add http://*.microsoft.com to your Trusted Zone (making sure
that that zone has a low security level allowing ActiveX)

 

[DSS]

Thanks for the suggestions. I added the website to my Trusted Zone with a
low security level allowing ActiveX, but that did not make any difference.
The page remains blank. I looked at my settings for ActiveX for the
Internet Zone also, but there are many different options to enable, disable,
or prompt for. I set my Internet Zone at the default Medium setting also
and that did not make a difference. Any other ideas?

DSS

 

[Rob Parsons]

Hi DSS,

The only other thing I can think of is a damaged windows update component.
Try checking the status of {9F1C11AA-197B-4942-BA54-47A8489BB47F} in your
"Downloaded Programs Files" folder (systemroot:\Downloaded Program Files).
You should have an entry in this folder for this control (this control is
used to control your downloads from the update site).Right click for the
Repair/Status menu.

I don't know what else, Delete temp files, cookies? Other software
conflicts - BHO's , Download Manager

 

[DSS]

I did not find {9F1C11AA-197B-4942-BA54-47A8489BB47F} in my Downloaded
Program Files. I looked in the Downloaded Program Files folder in my Windows
folder, so hopefully I looked in the right place. I do have two Java
Runtime Environment 1.4.1 programs listed in the Downloaded Program Files
folder though. I had uninstalled some more recent versions of Java Runtime
Environment using Add/Remove Programs since I was having problems with what
seems to be Javascript errors, but when I try to remove 1.4.1 in Add/Remove
I receive a window saying that an installation support file could not be
installed. The system cannot find the file specified. I was hoping to
remove Java and do a fresh install of the latest version, but I cannot get
1.4.1 uninstalled and there are two instances of it in Downloaded Program
Files. This might not have a thing to do with the Windows Update window not
working, but I thought I would mention in case there might be a connection.
I have cleaned out my temp files and deleted cookies, etc., prior to asking
for help and that didn't make a difference.

Thank you for your suggestions.

DSS