Windows XP

[Rachel]

My windows xp has stopped updating. And because of that I cannot update to
windows media player 11. And when i try to download the program to make my
Zune work it won't it gets through most of the process till it actually
starts downloading on the computer. So i was wondering, either how do i
update my windows xp or how do i make my other two things work?

 

[Lanwench [MVP - Exchange]]

My windows xp has stopped updating. And because of that I cannot
update to windows media player 11. And when i try to download the
program to make my Zune work it won't it gets through most of the
process till it actually starts downloading on the computer. So i was
wondering, either how do i update my windows xp or how do i make my
other two things work?

What are the exact symptoms & error messages you see when you try to update
Windows?

 

[Ron Badour]

You need to be more clear in your description of what is wrong. Just saying
that something doesn't work isn't adequate for us to help you. What do you
mean that XP has stopped updating? Will no updates install or just WMP 11?
What happens when you try install an update and be specific? Is there an
error message and, if so, list it verbatim.

--
Regards

Ron Badour
MS MVP
Windows Desktop Experience

 

[Shenan Stanley]

My windows xp has stopped updating. And because of that I cannot
update to windows media player 11. And when i try to download the
program to make my Zune work it won't it gets through most of the
process till it actually starts downloading on the computer. So i
was wondering, either how do i update my windows xp or how do i
make my other two things work?

With that information, I will tell you this:

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Reboot.

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer Windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Log on as a user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)

Once the scan is done, select just ONE of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one. I would completely avoid the Optional
Hardware updates.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.