Windows XP / Windows Updates Problem

[Guest]

I have a customer who has a Dell Precision 380, Windows XP Professional. He
is logged into a domain and behind the scenes our network administrators are
pushing out the Windows Updates from our server. This happens at least one a
month or when there is a need to have a critical update installed
immediately.

This is the problem....Everytime this update is pushed out to this person's
pc and he reboots, he gets the error NTLDR is missing, press any key and
restart. It's happened three times. Each time I've had to run the recovery
console and copy the files, NTLDR AND NTDECT.COM back to the hard drive, but
this last time, I decided to see if the files were definitely there before I
copied them, so I set the hard drive up as a slave and sure enough, they were
gone!

Have you heard of the NTLDR and NTDECT.COM being completely removed after a
windows update install and what causes it?

Please Help!!!!

 

[Ron Martell]

I have a customer who has a Dell Precision 380, Windows XP Professional. He
is logged into a domain and behind the scenes our network administrators are
pushing out the Windows Updates from our server. This happens at least one a
month or when there is a need to have a critical update installed
immediately.

This is the problem....Everytime this update is pushed out to this person's
pc and he reboots, he gets the error NTLDR is missing, press any key and
restart. It's happened three times. Each time I've had to run the recovery
console and copy the files, NTLDR AND NTDECT.COM back to the hard drive, but
this last time, I decided to see if the files were definitely there before I
copied them, so I set the hard drive up as a slave and sure enough, they were
gone!

Have you heard of the NTLDR and NTDECT.COM being completely removed after a
windows update install and what causes it?

Please Help!!!!

Microsoft provides free technical support for Windows Update problems.
Go to the Windows Update site, click on the "Get help and support"
link in the left side column and then choose the "Send a problem
report" option. The response is pretty good.

I submitted a report this way on Saturday. I had a preliminary
response on Monday and a suggest fix (that worked) this morning.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Steve N.]

I have a customer who has a Dell Precision 380, Windows XP Professional. He
is logged into a domain and behind the scenes our network administrators are
pushing out the Windows Updates from our server. This happens at least one a
month or when there is a need to have a critical update installed
immediately.

This is the problem....Everytime this update is pushed out to this person's
pc and he reboots, he gets the error NTLDR is missing, press any key and
restart. It's happened three times. Each time I've had to run the recovery
console and copy the files, NTLDR AND NTDECT.COM back to the hard drive, but
this last time, I decided to see if the files were definitely there before I
copied them, so I set the hard drive up as a slave and sure enough, they were
gone!

Have you heard of the NTLDR and NTDECT.COM being completely removed after a
windows update install and what causes it?

Please Help!!!!

It may be caused by hard disk or file system errors, I'd do a chkdsk /f
and/or chkdsk /r on the drive (/r will take longer but it's more
thorough checking for bad sectors).

Steve N.