Windows XP unreliability

B

byff

I'm frustrated not only by these issues but by my inability to bring them
directly to Microsoft's attention. Anyone else run into these?

Very frequently, many of my Desktop and window settings have to be reapplied
(notably the "use small icons" and "no text on buttons" window settings). Is
this due to Automatic Updates?

I use two of my XP SP3 machines heavily for gaming, and so I've disabled
Automatic Updates to prevent them shutting down in the middle of a game.
Didn't work. Last night I lost over eight hours of preparation and much
money when Windows shut down, thanks to an automatic update, and took my game
down with it.

HOW DO I STOP THIS? HOW DO I GET MICROSOFT TO FIX THEIR CRAP?
 
B

Bob I

Perhaps you should contact someone to assist you in configuring your
operating system.
 
T

Twayne

I'm frustrated not only by these issues but by
my inability to bring
them directly to Microsoft's attention. Anyone
else run into these?

No, I've had no problems with updates.
Very frequently, many of my Desktop and window
settings have to be
reapplied (notably the "use small icons" and "no
text on buttons"
window settings). Is this due to Automatic
Updates?

Not IMO. It's possible of course, depending on
what strange things gaming etc. might be trying to
do. At any rate, settings not sticking has never
to my knowledge been as a result of an update.
I use two of my XP SP3 machines heavily for
gaming, and so I've
disabled Automatic Updates to prevent them
shutting down in the
middle of a game. Didn't work. Last night I
lost over eight hours of
preparation and much money when Windows shut
down, thanks to an
automatic update, and took my game down with it.

HOW DO I STOP THIS? HOW DO I GET MICROSOFT TO
FIX THEIR CRAP?

Since MS is obsoleting XP your chances of getting
any reaction are about nil. This group, BTW has
nothing to do with MS the company; it's just a
name.

Since you're too lazy to use the tools on your own
computer I did it for you: This should help you
figure out what you should do. Completely turning
off the updates IMO isn't good advice but it's
your system:

Options for setting up Automatic Updates on your
computer
To choose when and how updates will be delivered
to your computer, you have four options:

Automatic (recommended)

When you are connected to the Internet, Windows
finds and downloads updates in the background-you
are not notified or interrupted during this
process and the updates do not interfere with
other downloads. If you do not change the default
schedule, updates that have been downloaded to
your computer will be installed at 3 A.M.

If your computer is turned off during a scheduled
update, Windows will install the updates the next
time you start your computer. If you need to help
complete the installation process, Windows will
notify you. For example, you might need to accept
an End User License Agreement (EULA) before some
updates can be installed. If you need to restart
your computer for an update to take effect,
Windows will notify you and will restart your
computer at the scheduled time.

Download updates for me, but let me choose when to
install them

To receive alerts, you must be a member of the
Administrators group for your computer. When you
are connected to the Internet, Windows finds and
downloads updates in the background-you are not
notified or interrupted during this process and
the updates do not interfere with other downloads.

After downloading is complete, the Windows Update
icon appears in the notification area and an
alert pops up, letting you know that the updates
are ready to be installed. To review and install
available updates, click the icon or the alert.
You can install all or some of the available
updates.

Notify me but don't automatically download or
install updates

To manually download and install updates, you must
be a member of the Administrators group for your
computer. Windows checks for important updates and
notifies you if any are available; updates are not
delivered or installed on your computer until you
choose to do so. When Windows finds updates for
your computer, the Windows Update icon appears in
the notification area and an alert pops up,
letting you know that updates are ready to be
downloaded. After you click the icon or the alert,
you can select some or all of the updates to
download.

Windows downloads the updates in the
background-you are not notified or interrupted
during this process and the updates do not
interfere with other downloads. When downloading
is complete, the Windows Update icon appears in
the notification area again, this time to let you
know that the updates are ready to be installed.
You can choose to install all or some of the
available updates.

Turn off Automatic Updates

You will never be notified when important updates
are available for your computer, and you will
never be asked to download or install them. This
means that your computer can be vulnerable to
security threats and harmful viruses that can
damage your computer or your files. Viruses can
also spread over the Internet to other people with
whom you exchange e-mail, share files, or work
with on a network.

New viruses and security threats are continually
developed by attackers, so helping protect your
computer is an ongoing process. If you do not turn
on Automatic Updates, we recommend that you
regularly install updates from the Windows Update
Web site (http://www.microsoft.com/).

Notes

a.. To open System, click Start, click Control
Panel, click Performance and Maintenance, and then
click System.
b.. Installing updates before you shut down your
computer is another way to keep your computer up
to date and more secure. This option is available
only in Microsoft Windows XP with Service Pack 2
(SP2), Microsoft Windows Server 2003 with Service
Pack 1 (SP1), or an x64-based version of a Windows
Server 2003 or Windows XP operating system and
only if important updates have been downloaded but
not yet installed. Do not turn off or unplug your
computer while updates are installing. Windows
will automatically turn off your computer after
the updates are installed.
c.. Only users with administrator privileges may
add or remove programs, including Windows updates.
It is strongly recommended that you log out of the
computer administrator account when you are not
performing tasks that require administrator
privileges. If you are logged on as an
administrator when your computer is the target of
a virus or malicious user, the attack can cause
extensive damage. For example, it might be able to
reformat your hard drive, delete all your files,
or create a new administrator account so the
attacker can take over your computer. For more
information about user accounts and why you should
not run your computer as an administrator, see
Help and Support.
Related Topics
 
T

Tom [Pepper] Willett

: I'm frustrated not only by these issues but by my inability to bring them
: directly to Microsoft's attention. Anyone else run into these?

No, I haven't.

:
: Very frequently, many of my Desktop and window settings have to be
reapplied
: (notably the "use small icons" and "no text on buttons" window settings).
Is
: this due to Automatic Updates?

Never happened to me using automatic updates.

:
: I use two of my XP SP3 machines heavily for gaming, and so I've disabled
: Automatic Updates to prevent them shutting down in the middle of a game.
: Didn't work. Last night I lost over eight hours of preparation and much
: money when Windows shut down, thanks to an automatic update, and took my
game
: down with it.

You apparently haven't correctly turned off automatic updates.

:
: HOW DO I STOP THIS? HOW DO I GET MICROSOFT TO FIX THEIR CRAP?

Have someone that understands computers look at your system?

: --
: byff
 
S

Shenan Stanley

byff said:
I'm frustrated not only by these issues but by my inability to
bring them directly to Microsoft's attention. Anyone else run into
these?

Very frequently, many of my Desktop and window settings have to be
reapplied (notably the "use small icons" and "no text on buttons"
window settings). Is this due to Automatic Updates?

I use two of my XP SP3 machines heavily for gaming, and so I've
disabled Automatic Updates to prevent them shutting down in the
middle of a game. Didn't work. Last night I lost over eight hours
of preparation and much money when Windows shut down, thanks to an
automatic update, and took my game down with it.

HOW DO I STOP THIS? HOW DO I GET MICROSOFT TO FIX THEIR CRAP?


I have the same settings (that you listed) on a few Windows XP
computers and I have not had to "reapply" them. This means -
more than likely - you are unique and your problem(s) are yours.
Use Small Icons, No Text on Buttons, Automatic Updates set to
to disabled and I get my own updates through
http://windowsupdate.microsoft.com/. The two former settings
have stayed for over 6 years, the latter has not given me trouble
in the same six years and I apply updates when I choose to visit
said site.

In other words - unfortunately for you - the problem is not Microsoft
nor likely their software - it seems to be unique to your system
(although it may have happened to others in the past, I would have
to Google for it.)

I'll just have some references to programs and such below - some
I will have links for, some I will not. If you have questions about a
particular step, please ask!

This will take some time - likely at least half a day of your time or
more - and you may think to yourself that "I already check for that"
or "I do somethign that is just as good" while reading this - and
maybe you do - but no one here knows that until you tell it in a post.
Also - just going through this list as given - you might find out you
don't do something as well as you thought and/or you might find
something you did not know about. In any case - if you go through
this list and then come back to let everyone know the results for
each part - everyone will know more about your unique system
and thus be better equipped to assist you.

My first recommendation is to make sure your backups are
current. Nothing in the list I am about to give you is particularly
dangerous, but bad things can and do happen without any good
reason (as you have pointed out.)

Get a list of everything in your computer. Software, Hardware,
and so on. Belarc Advisor is an easy way to do this. Download,
install and run it and print the results.

Belarc Advisor
http://belarc.com/free_download.html

Download, install, run, update and perform a full scan (separately)
with the following two applications (freeware versions are the
ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

After you do that - visit your hardware manufacturer(s) web page(s)
and check for the latest hardware drivers. Download and install the
latest for at least the motherboard chipset, video card, sound card
and network card.

After you do those things, go through your Add or Remove Programs
Control Panel list and remove applications you do not utilize at all.

How to Uninstall Programs
http://snipurl.com/8v6b

How to change or remove a program in Windows XP
http://support.microsoft.com/kb/307895

Check your Internet Explorer Temporary Internet Files settings - I
suggest putting the size between 64MB and 128MB.

Set your System Restore to just above 1GB.

Use Disk Cleanup to clear out all but the last System Restore Point
and clear out a bunch of stuff. Follow that up with CCleaner - for now
do not mess with the registry part of the program (although generally
benign, we don't want to add variables unnecessarily.)

How to use Disk Cleanup
http://support.microsoft.com/kb/310312

Ccleaner (Free!)
http://www.ccleaner.com/
(I suggest the 'slim' version: http://www.ccleaner.com/download/builds )

Now - run a CHKDSK on your system drive (at least.)

How to scan your disks for errors
http://support.microsoft.com/kb/315265

After that is completed, defragment your hard disk drives at least
once. You can run multiple passes - and sometimes that helps.

How to Defragment your hard drives
http://support.microsoft.com/kb/314848

If desired, you can use a third party freeware that seems to do a
little better job at defragmentation.

JKDefrag
http://www.kessels.nl/JkDefrag/index.html

I like it because you could even set it up as your screensaver and
have it just maintain the defragmentation for you.

After that, let's make sure your Windows Update and Windows
Installer are both up to date and everything they use is properly
registered within the system.

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer Windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Download/Install the latest Windows Installer:
http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Reboot.

Now - visit http://windowsupdate.microsoft.com/ and if it needs you to
install anything to continue - do so. After you finally get to a screen
where you can choose Express or Custom - choose Custom. It will
scan your computer for needed updates. Grab everything (except for
anything from IdeaCom) from the "High Priority" updates section. As
for the other two - Optional Software and Optional Hardware - I suggest
never getting anything from the Optional Hardware and what you get
from Optional Software is up to you. I personally avoid the Windows
Search - too many resources used for too little benefit. Reboot and
recheck this page until you are satisfied you have everything you want
and/or need.

Now - check your other software for updates. Visit the manufacturer
web pages for each piece of software you have installed OR (if you
are lucky and they have this) use the software options to check for
updates inside the software itself.

Run a full AntiVirus scan with your installed AV Software package.

I'd say the system is fairly clean at that point, and updated.

Now - a few questions for you...

- What operating system (specifically) are you running? Windows
XP has many flavors. We also know you have SP3.
- What video card do you have?
- What version of the video drivers (specific number)?
- What are your Windows Automatic Update settings?
- What AntiVirus software do you have?
- If you have a resident (always running) AntiSpyware application,
what is it?
- Do you use any alternative web browsers (Firefox, Opera, etc?)
- What version of Internet Explorer is installed currently?
- When was the last time you turned off your computer, unhooked
everything from it, opened it up and blew out the dust with a can
of compressed air?
- What motherboard do you have and what revision is the BIOS
installed on that motherboard at?
- How long (approximately) have you owned this system and how
long has this installation of Windows XP been on it?

Nothing above should harm your system. At worst, it will put you
at a better place in terms of being able to explain what you have
tried and what problems you still have.
 
B

byff

I'm an MCP and a long-time VS 6.0 / .NET developer who's used Microsoft
products for over a decade. I operate an 8-node Active Directory network. I
understand Windows operating systems. I don't need someone else to look at
my my computers. I need someone to acknowledge that not every complaint is
due to user error. And I need someone who's encountered these issues to
offer a fix, or alternately, for someone at Microsoft to look into resolving
them in new releases.

There are a phenomenal number of bugs and problems in every Microsoft OS.
I'd appreciate it if folks wouldn't assume questions are always from newbs
who don't know where the Control Panel is.
 
B

byff

" You apparently haven't correctly turned off automatic updates"

That's incorrect. I've correctly turned off automatic updates on all my
other machines. The only ones the process failed for are my two gaming rigs,
and the process did indeed fail; the setting that is now selected is "let
Windows download and install automatically", which is a setting I've NEVER
used on ANY of my machines. This setting was changed without my knowledge or
consent.

To summarize, I know how to turn off Automatic Updates. Does anybody have a
real suggestion?
 
B

byff

Thanks for the suggestions...some very real help in there. Most of it is
already applied, as I'm conscientious about antivirus and antispyware,
backups, etc., etc.

As for the situation being unique, there is some evidence for that, but I'm
still of the opinion that at least some of the culprits are in Microsoft
products. Although I'm the only one I know of currently with these issues,
they were fairly common at my last workplace, where most of us used XP
systems with Visual Studio 6.0 and Visual Studio .NET 2005. Although I have
no firm documentation to this effect, most of us were of the opinion that the
weirdness started after Visual Studio was installed and fully patched out.

Perhaps I should look for a Developer forum and post these questions there.

Thanks!
 

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