Windows XP tcpip problems

[William F. Robertson, Jr.]

Sure the subject is generic enough. I have spent a couple days on this and
no solution posted on the web has helped. I can not get any of my NICs to
connect to the internet. I have tried a modem (old school), network adapter
and a wireless network adapter, so I am convinced something is wrong with
the TCP/IP stack or something.

Sorry this post is so long, but I wanted to give all the details I know the
first level of MVPs would ask.

I noticed with XP, you can't simply uninstall the "Internet Protocol" and
reinstall it, or atleast not like you could with <= 2000.

When I try to ipconfig I get the following message:
An internal error occirred: The request is not supported.
Additional information: Unable to query host name."

I have tried the command:
netsh int ip reset c:\reset.log

I tried removing the Winsock and Winsock2 registy keys from
CurrentControlSet\Services and went through network properties to install
protocol, have disk, and installed "Internet Protocol".

I looked at my device manager and under the "Non-Plug and Play Drivers", IP
Network Address Translator has a yellow exclaimation by it. I tried
manually starting this device, but it doesn't start and gives this error:
The dependency service or group failed to start.

Which makes perfect sense because in my registry, TCPIP is a dependency
service for it. I looked into my event log and found this:
EventID: 7000
Source: Service Control Manager
Description:
The TCP/IP Protocol Driver service failed to start due to the followin
error: The system cannot find the file specified.

So as near as I can tell, something is hosed with my TCP/IP protocol driver.
Norton was one there, but when through about 10 different web pages of fixes
and nothing seemed to work.

I am short of reinstalling the OS on top of what I have, but this is a
friend's machine and am not sure how XP does on installing on top of itself.

Any guidance?

Thanks,

bill
MSAD, MSCD

 

[Guest]

Hi Bill,
Seen as though it is a friends and you might not know what on it have you
tried running virus scan, adaware etc. also before reinstalling try updating
to SP2 if you havent already and finally was the typical tcp/ip settings
installed when the OS was installed if not, to be sure it may be worth
formatting and reinstalling windows completely to be sure.

 

[Guest]

I'm having the exact same problem as you are William. I DO know what caused
mine. I'm just not sure how to fix it!

I switched firewalls from Agnitum's Outpost to Sygate's Personal Firewall
Pro. I uninstalled Outpost using it's uninstall option then installed
Sygate. It appeared to function properly until I restarted the system.
After restarting my system, Sygate did not appear to be running and I had all
the symptons you mentioned. I know it was the Sygate installation, because
the exact same thing happened to my laptop. Fortunately, I was able to use
System Restore to restore my system to several days before I installed Sygate
(at the time, I had no idea Sygate was the culprit). Only after the same
problem arose on my desktop after installing Sygate, did I realize that it
caused the issue. Unfortunately, after uninstalling Sygate, the problem
still exists. To compound matters, the System Restore on my desktop has
never worked properly. Whenever I try to restore, I receive the "Restoration
Incomplete" message upon rebooting.

Although our problems may have had different causes, they seem to be
exhibiting the same symptoms. I hope someone out there has some advice. I
desperately need to get my desktop (main system) back online!

Sorry this has turned into a novel! Just like William, I wanted to make sure
anyone reading this had all the info I have.

Thanks in advance,

Clem

 

[Chuck]

I'm having the exact same problem as you are William. I DO know what caused
mine. I'm just not sure how to fix it!

I switched firewalls from Agnitum's Outpost to Sygate's Personal Firewall
Pro. I uninstalled Outpost using it's uninstall option then installed
Sygate. It appeared to function properly until I restarted the system.
After restarting my system, Sygate did not appear to be running and I had all
the symptons you mentioned. I know it was the Sygate installation, because
the exact same thing happened to my laptop. Fortunately, I was able to use
System Restore to restore my system to several days before I installed Sygate
(at the time, I had no idea Sygate was the culprit). Only after the same
problem arose on my desktop after installing Sygate, did I realize that it
caused the issue. Unfortunately, after uninstalling Sygate, the problem
still exists. To compound matters, the System Restore on my desktop has
never worked properly. Whenever I try to restore, I receive the "Restoration
Incomplete" message upon rebooting.

Although our problems may have had different causes, they seem to be
exhibiting the same symptoms. I hope someone out there has some advice. I
desperately need to get my desktop (main system) back online!

Sorry this has turned into a novel! Just like William, I wanted to make sure
anyone reading this had all the info I have.

Thanks in advance,

Clem

Clem,

I sympathise with your experience. I too have felt the despair of trying to
solve a system problem using System Restore. Unfortunately, when you don't know
what caused a given problem, using System Restore to fix it is bound to be a
frustrating experience.

To help us work on your case easily, can you please start a new thread, with a
bit more detail about your problem? Mentioning William's problem, and filing
your report under his, will not get you the best attention possible.
<http://nitecruzr.blogspot.com/2005/05/how-to-post-on-usenet-and-encourage.html#Starting>