dhcp client can't get ip... static ip.. still can't connect


D

DrewH

I'm only a windows user, so if some of the terms are used incorrectly, sorry.
Its late and I'm trying to get in everything I did/saw.

We have a XP Media Edition SP3 pc directly connected to a Linksys router.

There are also various other pcs and devices connecting to the router via
wireless (which are all currently working fine).

Its not my pc, so how this was caused.. is second hand at best. I was told
there was a Windows update installing, during a Norton Internet Security 2009
install... the Norton install failed mid-install. In the same time period,
there were some web browser issues; IE could connect to the web, Firefox
would only time out. Some other programs were also losing their connectivity.

After looking at the pc, Windows Firewall was enabled, Webroot Spysweeper
installed/enabled, Webroot Firewall running, Norton Internet Security (in
whatever state) also running. I disabled Webroot from starting up, used the
Norton removal tool, reinstalled Norton. No issues with the install, ran the
updates, did a full system scan, but now IE would time out and Firefox would
connect to the web.

For some reason the Security Center > Window Firewall was still on, turned
it off, rebooted. Security Center > Windows Firewall turned on again somehow,
had to go into services, turned off the Windows firewall service. Lost
connectivity to the router at this point. Turned the service back on,
rebooted.. this time Security Center > Windows Firewall shows off and the
service is running now (which I expected to happen the first time). Still
can't connect to the linksys router.

When first logging in, the adapter attempts to acquire an address, times out
the dhcp connection (i assume), and assigns an APIPA (Automatic Private IP
Address) address (thank you google).

ipconfig (showed the APIPA IP)
ipconfig /release
ipconfig /renew (timed out)

Local Area Connection > Properties
Internet Protocol > Properties
Manually set
IP: 192.168.1.140
mask:255.255.255.0
gw:192.168.1.1. Still no net connectivity.

ping 127.0.0.1 works
ping 192.168.1.140 works
ping 192.168.1.1 fails (gateway)

ping 192.168.1.1 (gateway) works from another pc connected wireless.

I pulled the cable/linksys from the pc, connected directly to the other pc..
just to verify, it works. Went into the Linksys router, no issues.
re-connected the router to original pc. still can't get an IP. Check the link
lights on the local adapter/router, no errors, shows connected. No hardware
errors in the event viewer.

Disabled Norton through its gui, rebooted.

Removed the adapter from the device manager.
Run > devmgmt.msc
uninstalled the network adapter, rebooted and let the Plug and play
reinstall the device. No errors.

Went back to using DHCP.
Local Area Connection > Properties
Internet Protocol > Properties
set to automatically obtain the ip/dns.

validated %Windir%\System32\Drivers folder contained:
afd.sys
tcpip.sys
netbt.sys

validated dhcp and related services running.
Run > services.msc

validated Registry entries.
Run > regedit
went to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dhcp
DependOnService had Tcpip Afd NetBT and nothing else.
deleted Winsocks Registry entries.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSocks
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSocks2

reset Winsocks
netsh winsock reset
reset TCP/IP
netsh int ip reset c:\resetlog.txt
rebooted

re-installed TCP/IP
Local Area Connection > Properties
Install > Protocol > Add > Have Disk > C:\Windows\Inf > TCP/IP

Still can't connect to the router to get a DHCP IP. Shows "limited or no
connectivity" and the APIPA IP address.

I've tried to research the issue and find a solution... so some of the
troubleshooting in this post, I applied from what I found and thought was
relivant. HP's solution was to do a system restore from a restore point...
which funny enough failed to complete. They said my anti-virus was
preventing it to complete. Turned it off, booted into safe-mode, still
failed. Its my sis' pc, I had to go home, so I'm writing this from memory...

I'm trying to avoid a System Recovery.

Any Help/Comments/Thoughts/web links would be appreciated. I don't know
what else to do/try.

Thanks.
 
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C

Chuck [MVP]

I'm only a windows user, so if some of the terms are used incorrectly, sorry.
Its late and I'm trying to get in everything I did/saw.

We have a XP Media Edition SP3 pc directly connected to a Linksys router.

There are also various other pcs and devices connecting to the router via
wireless (which are all currently working fine).

Its not my pc, so how this was caused.. is second hand at best. I was told
there was a Windows update installing, during a Norton Internet Security 2009
install... the Norton install failed mid-install. In the same time period,
there were some web browser issues; IE could connect to the web, Firefox
would only time out. Some other programs were also losing their connectivity.

After looking at the pc, Windows Firewall was enabled, Webroot Spysweeper
installed/enabled, Webroot Firewall running, Norton Internet Security (in
whatever state) also running. I disabled Webroot from starting up, used the
Norton removal tool, reinstalled Norton. No issues with the install, ran the
updates, did a full system scan, but now IE would time out and Firefox would
connect to the web.

For some reason the Security Center > Window Firewall was still on, turned
it off, rebooted. Security Center > Windows Firewall turned on again somehow,
had to go into services, turned off the Windows firewall service. Lost
connectivity to the router at this point. Turned the service back on,
rebooted.. this time Security Center > Windows Firewall shows off and the
service is running now (which I expected to happen the first time). Still
can't connect to the linksys router.

When first logging in, the adapter attempts to acquire an address, times out
the dhcp connection (i assume), and assigns an APIPA (Automatic Private IP
Address) address (thank you google).

ipconfig (showed the APIPA IP)
ipconfig /release
ipconfig /renew (timed out)

Local Area Connection > Properties
Internet Protocol > Properties
Manually set
IP: 192.168.1.140
mask:255.255.255.0
gw:192.168.1.1. Still no net connectivity.

ping 127.0.0.1 works
ping 192.168.1.140 works
ping 192.168.1.1 fails (gateway)

ping 192.168.1.1 (gateway) works from another pc connected wireless.

I pulled the cable/linksys from the pc, connected directly to the other pc..
just to verify, it works. Went into the Linksys router, no issues.
re-connected the router to original pc. still can't get an IP. Check the link
lights on the local adapter/router, no errors, shows connected. No hardware
errors in the event viewer.

Disabled Norton through its gui, rebooted.

Removed the adapter from the device manager.
Run > devmgmt.msc
uninstalled the network adapter, rebooted and let the Plug and play
reinstall the device. No errors.

Went back to using DHCP.
Local Area Connection > Properties
Internet Protocol > Properties
set to automatically obtain the ip/dns.

validated %Windir%\System32\Drivers folder contained:
afd.sys
tcpip.sys
netbt.sys

validated dhcp and related services running.
Run > services.msc

validated Registry entries.
Run > regedit
went to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dhcp
DependOnService had Tcpip Afd NetBT and nothing else.
deleted Winsocks Registry entries.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSocks
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSocks2

reset Winsocks
netsh winsock reset
reset TCP/IP
netsh int ip reset c:\resetlog.txt
rebooted

re-installed TCP/IP
Local Area Connection > Properties
Install > Protocol > Add > Have Disk > C:\Windows\Inf > TCP/IP

Still can't connect to the router to get a DHCP IP. Shows "limited or no
connectivity" and the APIPA IP address.

I've tried to research the issue and find a solution... so some of the
troubleshooting in this post, I applied from what I found and thought was
relivant. HP's solution was to do a system restore from a restore point...
which funny enough failed to complete. They said my anti-virus was
preventing it to complete. Turned it off, booted into safe-mode, still
failed. Its my sis' pc, I had to go home, so I'm writing this from memory...

I'm trying to avoid a System Recovery.

Any Help/Comments/Thoughts/web links would be appreciated. I don't know
what else to do/try.

Thanks.

I vote for System Recovery. Running two installs simultaneously is the first
mistake, everything else is just wasting time. With Norton as invasive as it's
known to be, you're just asking for trouble.

Bite the bullet, and get to work.
 
J

Jack-MVP

Hi
By now the TCP/IP stack is probably partially Trashed. If Roll back does not
help.
Clean up (not just disable) all the security add-ons (Webroot, Norton,
whatever).
Try this process http://www.ezlan.net/clean.html#refreshnet
Otherwise you might need to Reinstall the OS.
Do not use more than One Software firewall, one Antivirus, and One
Anti-Spyware.
Lite independent security applications are better than the Zillion Bytes
behemoth Suits.
Jack (MS, MVP-Networking)
 
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S

smlunatick

I'm only a windows user, so if some of the terms are used incorrectly, sorry.
 Its late and I'm trying to get in everything I did/saw.

We have a XP Media Edition SP3 pc directly connected to a Linksys router.

There are also various other pcs and devices connecting to the router via
wireless (which are all currently working fine).

Its not my pc, so how this was caused.. is second hand at best.  I was told
there was a Windows update installing, during a Norton Internet Security 2009
install... the Norton install failed mid-install. In the same time period,
there were some web browser issues; IE could connect to the web, Firefox
would only time out. Some other programs were also losing their connectivity.

After looking at the pc, Windows Firewall was enabled, Webroot Spysweeper
installed/enabled, Webroot Firewall running, Norton Internet Security (in
whatever state) also running. I disabled Webroot from starting up, used the
Norton removal tool, reinstalled Norton.  No issues with the install, ran the
updates, did a full system scan, but now IE would time out and Firefox would
connect to the web.

For some reason the Security Center > Window Firewall was still on, turned
it off, rebooted. Security Center > Windows Firewall turned on again somehow,
had to go into services, turned off the Windows firewall service.  Lost
connectivity to the router at this point.  Turned the service back on,
rebooted.. this time Security Center > Windows Firewall shows off and the
service is running now (which I expected to happen the first time). Still
can't connect to the linksys router.

When first logging in, the adapter attempts to acquire an address, times out
the dhcp connection (i assume), and assigns an APIPA (Automatic Private IP
Address) address (thank you google).

ipconfig (showed the APIPA IP)
ipconfig /release
ipconfig /renew (timed out)

Local Area Connection > Properties
Internet Protocol > Properties
Manually set
IP: 192.168.1.140
mask:255.255.255.0
gw:192.168.1.1. Still no net connectivity.

ping 127.0.0.1 works
ping 192.168.1.140 works
ping 192.168.1.1 fails (gateway)

ping 192.168.1.1 (gateway) works from another pc connected wireless.

I pulled the cable/linksys from the pc, connected directly to the other pc..
just to verify, it works.  Went into the Linksys router, no issues.
re-connected the router to original pc. still can't get an IP. Check the link
lights on the local adapter/router, no errors, shows connected. No hardware
errors in the event viewer.

Disabled Norton through its gui, rebooted.

Removed the adapter from the device manager.
Run > devmgmt.msc
uninstalled the network adapter, rebooted and let the Plug and play
reinstall the device. No errors.

Went back to using DHCP.
Local Area Connection > Properties
Internet Protocol > Properties
set to automatically obtain the ip/dns.

validated %Windir%\System32\Drivers folder contained:
afd.sys
tcpip.sys
netbt.sys

validated dhcp and related services running.
Run > services.msc

validated Registry entries.
Run > regedit
went to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dhcp
DependOnService had Tcpip Afd NetBT and nothing else.
deleted Winsocks Registry entries.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSocks
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSocks2

reset Winsocks
netsh winsock reset
reset TCP/IP
netsh int ip reset c:\resetlog.txt
rebooted

re-installed TCP/IP
Local Area Connection > Properties
Install > Protocol > Add > Have Disk > C:\Windows\Inf > TCP/IP

Still can't connect to the router to get a DHCP IP. Shows "limited or no
connectivity" and the APIPA IP address.

I've tried to research the issue and find a solution... so some of the
troubleshooting in this post, I applied from what I found and thought was
relivant.  HP's solution was to do a system restore from a restore point...
which funny enough failed to complete.  They said my anti-virus was
preventing it to complete.  Turned it off, booted into safe-mode, still
failed. Its my sis' pc, I had to go home, so I'm writing this from memory....

I'm trying to avoid a System Recovery.

Any Help/Comments/Thoughts/web links would be appreciated.  I don't know
what else to do/try.

Thanks.

Norton has a tendency of leave settings in XP, even when turned off.
If the install failed, you need to get the Norton Removal Tool (NRT)
to completely "yank" it off your system. Once this is done, you would
be able to repair the TCP protocol.
 

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