Windows XP SP2 Search Problem - Please Help

[Alex]

Hi,

We have 20 newly setup desktops with Windows XP SP2 installed and all of
them are having this strange problem.

When a user right click any folder in Windows Explorer or right click on the
Start button and select search, it causes an explorer.exe error with the
infamous MS send/don't send dialog box. Clicking on either button will
cause the explorer.exe process to end.

Hope that someone can advise me what to do.


Thanks a lot,
Alex

 

[Ramesh, MS-MVP]

Hi Alex,

Do you have an older version of DivX product installed?

These links should help:

http://www.winxptutor.com/sp2/divxcrash.htm
http://windowsxp.mvps.org/slowrightclick.htm
(Proceed to Method 2 - ShellExView)

 

[Alex]

Hi Ramesh,

There is no DivX product installed. However PowerDVD was installed, will
that cause problem?


Thanks,
Alex

 

[Ramesh, MS-MVP]

Hi Alex,

There are no known problems reported with PowerDVD and XP SP2. To track the
error message / module, you may inspect the Event Log (eventvwr.msc). Also,
if the error occurs when right-clicking an object (file/ folder/ drive etc),
and if it's fully reproducable, you may proceed with ShellExView tool and
identify the extension that's causing the problem.