Windows XP SP2 and Word crash

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Recently, we started allowing updates on Windows XP with Office 2007.
Outlook crashed, and eventually Internet Explorer crashed.

I reinstalled XP, but nothing changed. So I reformatted the hard drive,
reinstalled XP, reinstalled Office, installed the updates, and ta-da,
everything worked. Then I used Word one time. The next time I tried using
Word, *it immediately crashed and then asked if I wanted to restart in safe
mode. I said yes, and it crashed and asked if I wanted to restart in safe
mode. I said yes. Repeat constantly from the * unless I opt to not restart.
My husband tried installing a music program with the same result.

The error message reads "This event lasted _ seconds with _ seconds of
active time. This event ended with a crash."

Even I could have told you that....

Advice? Insight? Anyone? Help
 
Diane

Please a copy of the Error / Warning Reports generated in the System and
Application logs in Event Viewer.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
This is the message in Office Sessions.

ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session lasted
1 seconds with 0 seconds of active time. This session ended with a crash.

In System, we got this message.

The IMAPI CD-Burning COM Service service entered the stopped state.

None of the other options have anything on this date, not to mention
relevance.

Help

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
 
Sorry Diane those messages do not appear to come from Event Viewer as I
know it and are not helpful.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning of
the error, information regarding Event ID, Source and Description are
important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
I appreciate your time, patience, and tact.

I copied those messages from Event Viewer--they made no sense to me at the
time, either. There are informational messages as well, but they are simply
telling me that the CD is starting and stopping.

Any insight? Perhaps a ball peen hammer applied to the tower?

Thank you.
 
My husband has disassembled the entire computer (in the hopes of what, I
don't know), so I will put it back together and recreate the issue and post
the contents of event viewer to you tomorrow. Again, I truly appreciate your
help. Thank you.
 
Diane

I'm sitting on the edge of my seat watching the screen <G>!

An Event Viewer Report looks like this:

Event Type: Warning
Event Source: i8042prt
Event Category: None
Event ID: 17
Date: 30/07/2007
Time: 19:02:49
User: N/A
Computer: PC0939
Description:
The device sent an incorrect response(s) following a keyboard reset.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 10 00 01 00 6a 00 ......j.
0008: 00 00 00 00 11 00 05 80 .......€
0010: eb 05 00 00 00 00 00 00 ë.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 04 00 00 00 01 00 00 00 ........
0030: aa 00 00 00 e0 00 00 00 ª...à...

You don't need to bother with the part beginning "For more
information..". Please note the hyperlink only works on the computer
which generated the report.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
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