Windows XP SP 3 Issues

[John A Hansen]

Dear All:

I downloaded and installed the Windows XP Service Pack 3 this
morning on a HP M7690Y with 4 gig of ram. OS is
windows XP Media Center

Installation completed fine and went to reboot.

Machine hangs up at the logo sign and won't proceed to
the start-up.

Machine will come up in safe mode just fine and all systems'
seem to go OK.

Reboot into "last known configuration"
also hangs up at the logo

Any hints and suggestions are highly appreciated.

Best Regards
John A Hansen

 

[Thee Chicago Wolf]

I downloaded and installed the Windows XP Service Pack 3 this

morning on a HP M7690Y with 4 gig of ram. OS is
windows XP Media Center

Installation completed fine and went to reboot.

Machine hangs up at the logo sign and won't proceed to
the start-up.

Machine will come up in safe mode just fine and all systems'
seem to go OK.

Reboot into "last known configuration"
also hangs up at the logo

Any hints and suggestions are highly appreciated.

Best Regards
John A Hansen

Does this computer have an Intel or AMD processor?

- Thee Chicago Wolf

 

[PA Bear [MS MVP]]

Did you install WinXP SP3 via Windows Update or manually?

What anti-virus application or security suite is installed? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Were any of these applications running in the background when you installed WinXP SP3?


--------------------------------------------------------------------------------

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldro...requisites-for-a-successful-installation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717

Free unlimited installation and compatibility support is available for Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and e-mail support is available only in the United States and Canada.

• US: http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

• CA: http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

• UK: http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

• AU: http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

• Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

:

I downloaded and installed the Windows XP Service Pack 3 this morning on a HP M7690Y with 4 gig of ram. OS is windows XP Media Center

Installation completed fine and went to reboot.

Machine hangs up at the logo sign and won't proceed to the start-up.

Machine will come up in safe mode just fine and all systems' seem to go OK.

Reboot into "last known configuration" also hangs up at the logo

Any hints and suggestions are highly appreciated.

 

[John A Hansen]

Does this computer have an Intel or AMD processor?

- Thee Chicago Wolf

Three Chicago wolf:

The CPU is a Intel Duo core at 1.87 GHZ

John A Hansen

 

[Thee Chicago Wolf]

Three Chicago wolf:

The CPU is a Intel Duo core at 1.87 GHZ

John A Hansen

Do you already the Intel Chipset software installed? BIOS up to date?

- Thee Chicago Wolf

 

[John A Hansen]

Dear Sir:

Yes, I have auto updates from HP and check the HP site for downloads.
once a month.

Best Regards
John A Hansen

 

[Thee Chicago Wolf]

Yes, I have auto updates from HP and check the HP site for downloads.

once a month.

Doesn't mean you'll have the latest. Try the Intel drivers from here:

http://downloadcenter.intel.com/fil...XP+Professional&lang=eng&strOSs=44&submit=Go!

- Thee Chicago Wolf

 

[samdogmom]

Is there any chance you have an external hard drive connected via firewire?

If so--see this
http://forums.microsoft.com/technet...6&siteid=17&sb=0&d=1&at=7&ft=11&tf=0&pageid=2

I had the same problem. The only way to get my system to boot was to turn
off the hard drive--force quit and then reboot with the hard drive turned
off.

I exchanged the sbp2port.sys file per recommendations in this thread and now
my computer boots normally again with the external firewire hard drive turned
on.

 

[samdogmom]

sorry the link I posted doesn't take you to the issue page. I'm copying and
pasting the needed information because I can't get the link to post correctly:

"I may have found a solution that worked for me. After upgrading to XP sp3
my computer would not boot with my external firewire drive plugged in. So,
after reading through countless forums and knowledge bases I found the answer
on Western digitals site. The problem comes from sbp2port.sys, You have to
revert to an older version(5.1.2600.2180). I found this version in the
uninstall directory on my C drive. Just replace this version with the version
SP3 installed and everything works now. I can restart my computer now with my
firewire drive plugged in. I did this a few days ago and every thing seems to
be working fine. Good luck"


"First, thanks a lot to Fantom7684, he found an easy way to fix it, at least
for me and lots of people ;-)
As he wrote, the right SP2 release of the sbp2port.sys file is 5.1.2600.2180
(European Standard date = 03/08/2004 22:59 - American Standard date =
08/03/2004 10:59 PM)

In fact, I just replaced the SP3 release of sbp2port.sys file with the
previous SP2 release where the file "might be used" (in other words, not in
"NtServicePackUninstall" or "ServicePackFiles\i386" folders).

For me, this means I replaced it only in two folders:
%SystemRoot%\system32\dllcache
%SystemRoot%\system32\drivers

You can found the good old SP2 release of that file in following folders:
%SystemRoot%\$NtServicePackUninstall$ (if you installed Service Pack 3 over
a Service Pack 2 release)
%SystemRoot%\Driver Cache\i386\sp2.cab (if you installed SP2 in the past)"