Windows XP shut down hangup

[Guest]

When I choose to Shut Down my computer, the system simply hangs up forever,
with the message "Windows Shutting Down".
Recent changes to my computer include:
Upgrading to IE 7.0
Installation of Microsoft Office Home and Student
Removal of Microsoft Word & Excel 97

Does anyone have any ideas for curing this problem?

 

[Rich Barry]

Cathy, this may be of some help

http://www.aumha.org/win5/a/shtdwnxp.php

 

[Gary Brandenburg]

Cathy- Try this download from Microsoft. The link is: http://tinyurl.com/495ga

User Profile Hive Cleanup Service
A service to help with slow log off and unreconciled profile problems.

The original link is:
http://www.microsoft.com/downloads/...6D-8912-4E18-B570-42470E2F3582&displaylang=en
& I reduced the link so it wouldn't wrap.(above)

~Gary



When I choose to Shut Down my computer, the system simply hangs up forever,
with the message "Windows Shutting Down".
Recent changes to my computer include:
Upgrading to IE 7.0
Installation of Microsoft Office Home and Student
Removal of Microsoft Word & Excel 97

Does anyone have any ideas for curing this problem?