Windows XP Home will not detect my modem(s) on a Dell Latitude CP, 233MHz

[Eloy]

Hello all,

I have a dilemma. I keep getting the following message
when I attempt to test the modem. I have Windows XP Home
installed on a Dell Latitude CP, Pentium 266MHz machine:

"The modem failed to respond. Make sure it is properly
connected and turned on. If it is an internal modem or is
connected, verify that the interrupt for the port is
properly set."

I have tried uninstalling the modem and reinstalling it.
I have tried downloading the recent driver and installing
it. I have swapped the modem into the other pcmcia
slot. I have switched modems 3 times. I am about at my
wits end with what needs to be done. I am not sure if
changing the COM port will make a difference, but one
message board I was on said for pcmcia modems needed to
be COM 1. My current modem is on COM 3. Do you know how
to have Windows change to COM 1? Will this help?

Please help! Thanks for any additional ideas you can
provide.

Eloy

 

[XPUSER]

Hello all,

I have a dilemma. I keep getting the following message
when I attempt to test the modem. I have Windows XP Home
installed on a Dell Latitude CP, Pentium 266MHz machine:

"The modem failed to respond. Make sure it is properly
connected and turned on. If it is an internal modem or is
connected, verify that the interrupt for the port is
properly set."

I have tried uninstalling the modem and reinstalling it.
I have tried downloading the recent driver and installing
it. I have swapped the modem into the other pcmcia
slot. I have switched modems 3 times. I am about at my
wits end with what needs to be done. I am not sure if
changing the COM port will make a difference, but one
message board I was on said for pcmcia modems needed to
be COM 1. My current modem is on COM 3. Do you know how
to have Windows change to COM 1? Will this help?

Please help! Thanks for any additional ideas you can
provide.

Eloy

==========================================================
You have to go through these links step by step to get to
the correct information:

First go to this link:
http://support.dell.com/home.aspx

Click on "Home and Home Office" link which takes you here:
http://support.dell.com/home.aspx

On the left, click on "Select a System" link and click "OK"
to Security Warning which takes you here:
https://support.dell.com/productselection.aspx?UseReferer=true

Select "Latitude CP" from the Product Model list and click on "GO"
and then "YES" to the Security Alert, which takes you here:
http://support.dell.com/home.aspx

On the right hand side, click on "Upgrades" link which takes you here:
http://support.dell.com/upgrades/index.aspx?c=us&l=en&s=gen

On the right hand side, click on "Upgrade Your Operating System" link
which takes you here:
http://support.dell.com/upgrades/OperatingSystem.aspx?c=us&l=en&s=gen

By default, Windows XP will be selected. Scroll down to the bottom of the
page and click on "Submit" link under Build Your Report which takes you here:
http://support.dell.com/upgrades/Advisor.aspx

Here you will see this text:

"This Dell computer does not support upgrades to the Microsoft Windows XP Home
or Professional operating system. It is designed for optimal performance with its
original operating system and hardware."



You may be interested in this link:

Microsoft North American Retail Product Returns
http://www.microsoft.com/info/nareturns.htm

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