Windows XP Home Update April 11 - Programs Freeze After

[Bob Hamilton]

Hi,
I installed these 7 automatic Windows XP weekly updates Wednesday and after
the update and reboot, two of my most used image programs Corel Paint Shop
Pro X, and ACDSee both freeze (Not resopnding) when starting up. I did a
System Restore and all was well until today when these same 7 Automatic
Updates were installed with the same results with these two and possibly
other programs. I am about to do another System Restore to get around this
serious problem.
What did Microsoft dio in these Updates to cause this problem? Which of the
7 updates is causing this problem?

Thanks, Bob

 

[Guest]

Hi,
I installed these 7 automatic Windows XP weekly updates Wednesday and after
the update and reboot, two of my most used image programs Corel Paint Shop
Pro X, and ACDSee both freeze (Not resopnding) when starting up. I did a
System Restore and all was well until today when these same 7 Automatic
Updates were installed with the same results with these two and possibly
other programs. I am about to do another System Restore to get around this
serious problem.
What did Microsoft dio in these Updates to cause this problem? Which of the
7 updates is causing this problem?

I had heard that one of the updates changes the way that ActiveX is used in
conjunction with webpages, and that this will ultimately require web site
programmers to change their page code. If your programs use Internet Explorer
in the background (too many do...) this could be causing your problem. See if
you can figure out which update makes this change and uninstall it and see if
it works.

 

[Bob Hamilton]

Hi,

Thanks for the reply. I just did a Sys. Restore and then updated 4 of the 7
updates and still have the same problem with programs hanging (not
responding)

KB 908531 Security for XP
KB912812 Security for I.E.
KB911562 Security for XP
KB911565 Win Media Player 10

One of the four above are causing my problem. I can also add Canon's
Zoombrowser EX to the list of programs affected with one of the above
Updates.

Can anyone quickly pinpoint which of the above are likely to cause programs
to hang? Back to a System restore again...this is a pain in the butt!

Thanks,
Bpb

 

[Guest]

I am just offering an educated guess about the root cause, but if I am
correct, I would point the finger at KB912812.

At http://support.microsoft.com/kb/912812 ... it says

• Compatibility Patch Available (security update 917425)
The Internet Explorer ActiveX update (update 912945), is contained in this
cumulative security update for Windows XP Service Pack 2, for Windows Server
2003 Service Pack 1, for Windows XP Professional x64 Edition, for Windows
Server 2003 x64 Edition family, and for Windows Server 2003 with Service Pack
1 for Itanium-based Systems. With this update, customers can interact with
Microsoft ActiveX controls that are loaded in certain Web pages only after
they manually activate their user interfaces by clicking these interfaces or
by using the TAB key and ENTER keys. To help customers who need more time to
prepare for the update, Microsoft released a Compatibility Patch. After it is
deployed, the Compatibility Patch will temporarily return Internet Explorer
to the way that it used to handle ActiveX controls. This patch will function
until the June cumulative Internet Explorer update is released. Then, the
changes to the way Internet Explorer handles ActiveX controls will be
permanent.
917425

This patch is available at http://support.microsoft.com/kb/917425/ - if you
download and install this patch and things magically start to work again,
that is your culprit. If it is, you are probably going to have to get updates
for your affected programs (by rights, they should be free) because the MS
patch will expire in June.

If the patch does fix the problem, please report back. I fix computers for a
living and this is likely to raise heck with some of my customers.

 

[Tom [Pepper] Willett]

KB 908531 is the one that's being blamed in most of the newsgroups.

Tom
| Hi,
|
| Thanks for the reply. I just did a Sys. Restore and then updated 4 of the
7
| updates and still have the same problem with programs hanging (not
| responding)
|
| KB 908531 Security for XP
| KB912812 Security for I.E.
| KB911562 Security for XP
| KB911565 Win Media Player 10
|
| One of the four above are causing my problem. I can also add Canon's
| Zoombrowser EX to the list of programs affected with one of the above
| Updates.
|
| Can anyone quickly pinpoint which of the above are likely to cause
programs
| to hang? Back to a System restore again...this is a pain in the butt!
|
| Thanks,
| Bpb
|
|
| | >
| >
| > "Bob Hamilton" wrote:
| >
| >> Hi,
| >> I installed these 7 automatic Windows XP weekly updates Wednesday and
| >> after
| >> the update and reboot, two of my most used image programs Corel Paint
| >> Shop
| >> Pro X, and ACDSee both freeze (Not resopnding) when starting up. I did
a
| >> System Restore and all was well until today when these same 7 Automatic
| >> Updates were installed with the same results with these two and
possibly
| >> other programs. I am about to do another System Restore to get around
| >> this
| >> serious problem.
| >> What did Microsoft dio in these Updates to cause this problem? Which of
| >> the
| >> 7 updates is causing this problem?
| >
| > I had heard that one of the updates changes the way that ActiveX is used
| > in
| > conjunction with webpages, and that this will ultimately require web
site
| > programmers to change their page code. If your programs use Internet
| > Explorer
| > in the background (too many do...) this could be causing your problem.
See
| > if
| > you can figure out which update makes this change and uninstall it and
see
| > if
| > it works.
| >
|
|

 

[Bob Hamilton]

Hi again,

You are absolutely correct! The update KB908531 was the culprit preventing
my 3 imaging programs to hang, freeze, not respond. As this update is a
Security update for XP, I hope it doesn't cause any problems by not
installing it. Perhaps Microsoft will come up with a fix for this as I am
likely not the only XP user experiencing the same problem.

Thanks for all the suggestions and fix.
Regards,
Bob

 

[Bob Hamilton]

Hi,
I just finished a 2 hour call to Microsoft Support and confirmed that
KB908531 is the problem child and with the help of the support tech we
narrowed it down to conflict with an HP Scanjet scanner 4470c software. I
installed an updated HP driver 3.14 which still did not solve the problem.

He then had me add an entry to the Registry (really long) and this has
resolved my problem with the three Imaging sofware packages that would hang
on startup. Although I was skeptical at first, the support fellow as really
good and I believe an updated Update will be available soon to fix the
problem with KB908531.

Hope this helps others.

Bob

Hi again,

You are absolutely correct! The update KB908531 was the culprit preventing
my 3 imaging programs to hang, freeze, not respond. As this update is a
Security update for XP, I hope it doesn't cause any problems by not
installing it. Perhaps Microsoft will come up with a fix for this as I am
likely not the only XP user experiencing the same problem.

Thanks for all the suggestions and fix.
Regards,
Bob

KB 908531 is the one that's being blamed in most of the newsgroups.

Tom
| Hi,
|
| Thanks for the reply. I just did a Sys. Restore and then updated 4 of
the
7
| updates and still have the same problem with programs hanging (not
| responding)
|
| KB 908531 Security for XP
| KB912812 Security for I.E.
| KB911562 Security for XP
| KB911565 Win Media Player 10
|
| One of the four above are causing my problem. I can also add Canon's
| Zoombrowser EX to the list of programs affected with one of the above
| Updates.
|
| Can anyone quickly pinpoint which of the above are likely to cause
programs
| to hang? Back to a System restore again...this is a pain in the butt!
|
| Thanks,
| Bob

 

[Guest]

Hi,

I experienced the same problem in Windows XP Professional with one or more
of the following updates: KB912812, KB911567, KB908531, BK911562 and/or
KB8908630. These updates would download automatically into my computer and I
the computer would freeze whenever I tried to save files from Outlook and
other programs. When I ran restore system to the time immediately prior to
the updates, the problem was solved, but it would reoccur when the updates
were downloaded again. I will try eliminating KB908531 which could be the
problem according the responses seen here.