Please don't post in caps - that's considered shouting and rude.
Open the Help and Support Center and search for the shutdown troubleshooter.
It gives you a step-by-step way to diagnose the problem. If that doesn't
help, try this:
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.
