Windows Vista Home Basic freezes soon after loading

[bonzodog]

Hi all

I am currently using my Dell Inspiron in safe mode as I cannot use it in
normal mode without freezing soon
after loading. For some reason, the Ms Help page says there is a prob with
my Product ID so I can't get help
there unless I pay for it. I have just had Service Pack 2 installed but the
problem started before that upgrade.
I have looked in Event vewer and there are 4 critical events, all concerning
Task Scheduler 404 Service RPC
error, 'Task Scheduler service has encountered RPC initialization error in
"RpcServerUseProtseq:ncacn_ip_tcp". Additional Data: Error Value: 1721'.

Also, in device manager, under Network Adaptors, I have 6TO4 adapters
'unable to start' and also ISATAP
adapters similarly unable to start.

Would these events be the cause of the freezing? I don't have more than 1
anti-virus running.

I would greatly appreciate any help as I only have safe mode to use at
present.

Thank you

Mike

 

[Malke]

Hi all

I am currently using my Dell Inspiron in safe mode as I cannot use it in
normal mode without freezing soon
after loading. For some reason, the Ms Help page says there is a prob with
my Product ID so I can't get help
there unless I pay for it. I have just had Service Pack 2 installed but
the problem started before that upgrade.
I have looked in Event vewer and there are 4 critical events, all
concerning Task Scheduler 404 Service RPC
error, 'Task Scheduler service has encountered RPC initialization error in
"RpcServerUseProtseq:ncacn_ip_tcp". Additional Data: Error Value: 1721'.

Also, in device manager, under Network Adaptors, I have 6TO4 adapters
'unable to start' and also ISATAP
adapters similarly unable to start.

Would these events be the cause of the freezing? I don't have more than 1
anti-virus running.

1. Since you can get into Safe Mode, back up any data that didn't make it
into your regular backups. Copy it to an external hard drive.

2. Test the hardware to make sure it is good. I would test the hard drive
with Seagate's SeaTools For DOS and the RAM with Memtest86+. I would also
run the Dell diagnostics because if you have any hardware failure and call
Dell tech support they will ask you to do this. You might as well get it
done first. To run Dell Diagnostics, tap the F12 key as the computer is
starting up. You'll get a menu where one of the entries will allow you to
boot to the Diagnostic partition.

3. If the hardware is bad, call Dell Tech Support for repair/replacement. If
the machine isn't under warranty and the issue is with RAM or hard drive,
you may wish to replace these yourself.

4. If all the hardware tests good, restore to factory condition/clean
install using whatever method Dell provided.

Malke

 

[bonzodog]

1. Since you can get into Safe Mode, back up any data that didn't make it
into your regular backups. Copy it to an external hard drive.

2. Test the hardware to make sure it is good. I would test the hard drive
with Seagate's SeaTools For DOS and the RAM with Memtest86+. I would also
run the Dell diagnostics because if you have any hardware failure and call
Dell tech support they will ask you to do this. You might as well get it
done first. To run Dell Diagnostics, tap the F12 key as the computer is
starting up. You'll get a menu where one of the entries will allow you to
boot to the Diagnostic partition.

3. If the hardware is bad, call Dell Tech Support for repair/replacement.
If
the machine isn't under warranty and the issue is with RAM or hard drive,
you may wish to replace these yourself.

4. If all the hardware tests good, restore to factory condition/clean
install using whatever method Dell provided.

Malke

Hi Malke

Yes, I should have said, I have run the Dell diagnostics and no problems
shown up. I have the
PCRestore on drive D: but only want to use that as a last resort.

Thanks for the quick response!!

Mike

 

[Malke]

bonzodog wrote:

Yes, I should have said, I have run the Dell diagnostics and no problems
shown up. I have the
PCRestore on drive D: but only want to use that as a last resort.

If all the hardware is good, then it sounds like the system is thoroughly
b0rked. There is no way for me to guess what happened because you haven't
given me any history on the machine. You said you had SP2 installed. It is
inconceivable to me that a competent tech would install SP2 onto a problem-
ridden or infected machine. There has to be more to this story but it isn't
going to be apparent to someone just reading about it in a newsgroup. I
suggest you take the machine to a skilled (different?) local computer tech
and get a hands-on diagnosis. Otherwise, I would just restore to factory
condition. If you have your data saved, this is not that big a deal.

Sorry I was unable to help you.

Malke

 

[bonzodog]

bonzodog wrote:




If all the hardware is good, then it sounds like the system is thoroughly
b0rked. There is no way for me to guess what happened because you haven't
given me any history on the machine. You said you had SP2 installed. It is
inconceivable to me that a competent tech would install SP2 onto a
problem-
ridden or infected machine. There has to be more to this story but it
isn't
going to be apparent to someone just reading about it in a newsgroup. I
suggest you take the machine to a skilled (different?) local computer tech
and get a hands-on diagnosis. Otherwise, I would just restore to factory
condition. If you have your data saved, this is not that big a deal.

Sorry I was unable to help you.

Malke

If I restore to factory condition, doesn't that mean that I will have to
re-install all my software and download all the windows updates again and
what about Ms Word, which also has problems of it's own, 'abnormal program
termination'?

Mike

 

[Malke]

bonzodog wrote:

If I restore to factory condition, doesn't that mean that I will have to
re-install all my software and download all the windows updates again and
what about Ms Word, which also has problems of it's own, 'abnormal program
termination'?

Yes, of course you will be starting over. But everything may work now that
the system is good, including Word. Seriously, this is *not* that big a
deal. I do this for a living and doing a clean install, including installing
appropriate Service Packs, getting Windows Updates, installing approximately
10+ programs, including MS Office, takes 2-3 hours. Of course this doesn't
count waiting for Vista's Service Packs to install but it's just not that
much work. And it will take far less time than trying to untangle a
seriously b0rked system.

Malke