WINDOWS UPDATE WILL NOT DOWNLOAD OR INSTALL

[Guest]

hello everyone im after some help for my dad who is having problems with his
pc and windows update. when i checked his computer he had 13 updates to
install but when i tried to down load them the would not install i have down
all of this http://support.microsoft.com/default.aspx?kbid=822798 but still
no luck in fact it has made it worse as it now no longer scans for updates is
there a way i could download all the recent updates and send them to him on a
cd or via file sharing ? would they then install on his pc ? the pc s only 6
months old would he be better taking it back to the shop as it is still under
warranty and will he be covered for this ? he is now a sitting target and
cant get any security updates

 

[TaurArian [MS-MVP]]

Hi Paul, get your father to look at the Windows Update log to see if there are any specific errors
for the updates in question.

How to view the Update log in Windows

Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error code(s) associated with
the latest failed attempt to download/install. If appropriate copy and paste the error codes into a
new thread on the Windows Update Newsgroup so someone may be able to assist you. On the other hand,
you may be able to find the error code and other suggestions by searching the Windows Update
Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of update ie KB896688) and
post the contents of the failed update.
This may provide further clues as to why the update failed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

Windows Update newsgroup:
Note when posting to the Newsgroup, make sure you mention what operating system and what version as
the Windows Update group deals with multiple systems. This will enable others to assist.

(OE newsreader)
news://msnews.microsoft.com/microsoft.public.windowsupdate
or
(Web)
http://www.microsoft.com/windowsxp/...=microsoft.public.windowsupdate&lang=en&cr=US

If all else fails-

You can download them from the Catalog and save to be installed later.
http://v4.windowsupdate.microsoft.com/catalog/en/default.asp

Click Add button for each update you want to download. Once you have what you want, Click the “Go To
Download Basket†link. Type in or browse to the location where you want the updates saved to and
then Click the “Download Now†button.
Once downloaded, you can then burn them to CD.

How to download updates and drivers from the Windows Update Catalog or from the Microsoft Update
Catalog
http://support.microsoft.com/kb/323166


Other links which may be of interest:

Search for a download
http://www.microsoft.com/downloads/search.aspx?displaylang=en

How to install multiple Windows updates or hotfixes with only one reboot
http://support.microsoft.com/?kbid=296861

Your one stop post for Windows Critical Updates!
http://www.msfn.org/board/index.php?showtopic=31886

 

[Guest]

thankyou very much but when i go to this site
http://v4.windowsupdate.microsoft.com/catalog/en/default.asp i add them to
the basket but cant download them as it says the folder must me under 50
characters long

 

[Gerry Cornell]

Paul

Please check Event Viewer for Warning / Error Reports in the System and
Application logs for the last time you tried to download the updates and
post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[TaurArian [MS-MVP]]

Create a folder on your C drive, for example - C:\temp

Now select the downloads and download to that folder.

 

[Guest]

thankyou very very much for all your help i will try the above and hopefully
this will fix the problem