Windows Update Problems

[Guest]

Every time I goto the Windows Update page and try to get the update, I get
this message:

Thank you for your interest in Windows Update

Windows Update is the online extension of Windows that helps you get the
most out of your computer.

You must be running a Microsoft Windows operating system in order to use
Windows Update.

And yes I have Windows XP Home Edition with service pack 2. Service pack 2
has been on the computer for a long time but this message just started. Any
help would be appreciated.

Thanks!!!

 

[Ramesh, MS-MVP]

This has to do with third-party firewall / Proxy servers. If you're using
Norton Internet Security / Personal Firewall, see this page for the
solution.

Error: "You must be running a Microsoft Windows operating system in order to
use Windows Update":
http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2002100402324636?Open

For Sygate Firewall, use this configuration, posted by someone earlier:

<quote>

So, I opened Sygate, went to tool/options/security and found that "enable
stealth mode browsing" was checked. I unchecked it, enabled Sygate and
disabled XP firewall and the rest is history. I'm able to use the windows
update (IE - tools/windows update).

</quote>