Windows Update HP Driver Issue

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Guest

After I installed HP Printer Driver Version 60.3.14.2, HP printer software
update released on August 17 2004 & hp printer software update released on
March 23 2004 from the Windows update site, I can't print from notepad or
Internet Explorer. Both applications crash. With my profile I am unable to
update the printer drivers but with and administrator id I was able to
updated the HP drives that were downloaded from HP website but I am still
have the same issues. I also tried installing Windows SP4 and that did not
help either. I need some assistance. I am stuck and do not know what else to
try.
 
Posting that "Both applications crash" tells us nothing. Tell us more and
please be specific, exact error messages, etc.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| After I installed HP Printer Driver Version 60.3.14.2, HP printer software
| update released on August 17 2004 & hp printer software update released on
| March 23 2004 from the Windows update site, I can't print from notepad or
| Internet Explorer. Both applications crash. With my profile I am unable to
| update the printer drivers but with and administrator id I was able to
| updated the HP drives that were downloaded from HP website but I am still
| have the same issues. I also tried installing Windows SP4 and that did not
| help either. I need some assistance. I am stuck and do not know what else
to
| try.
 
When I select File > Print from the IE browsers, right before IE crashes the
printer window displays and the print bottom is grayed out, it wants me to
add a print even thought there is a dafault printer listed (HP LaserJet 4200
PCL 6)and then following 4 warning boxes appear:
1) Funchtion address 0x78010497 caused a protection fault. (exception code
0xc0000005) Some or all property page(s) may not be displayed.
2) Funchtion address 0x4f4be743 caused a protection fault. (exception code
0xc0000005) Some or all property page(s) may not be displayed.
3) Funchtion address 0x4f4be743 caused a protection fault. (exception code
0xc0000005) Some or all property page(s) may not be displayed.
4) Funchtion address 0x4f4c4a04 caused a protection fault. (exception code
0xc0000005) Some or all property page(s) may not be displayed.
Then one general information box appears that says:
Before you can print, you need to install a printer. T do this, either
doube-click the Add Printer icon or click the Find Printer... button loacted
on the General tab of this dialog.

After I select OK on the last dialog box IE closes and then re-opens. I am
unable to update the drives in my profile, but when our Administrator logged
into my machine he was able to install the HP LaserJet 4200 PCL 6 drives but
that did not help. Even though he updated the drives for that printerin the
administrator's profile when he tried to print from IE the same error
messages occured that I have listed above.

Let me know if you need further information.

Thank you for your assistance and have a HAPPY HOLIDAY!

Barbara
 
Everything I can find points to a corrupt printer driver. You might try
downloading again.

http://h20000.www2.hp.com/bizsuppor...-8642-6&os=Microsoft+Windows+2000&tech=Driver


--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| When I select File > Print from the IE browsers, right before IE crashes
the
| printer window displays and the print bottom is grayed out, it wants me to
| add a print even thought there is a dafault printer listed (HP LaserJet
4200
| PCL 6)and then following 4 warning boxes appear:
| 1) Funchtion address 0x78010497 caused a protection fault. (exception code
| 0xc0000005) Some or all property page(s) may not be displayed.
| 2) Funchtion address 0x4f4be743 caused a protection fault. (exception code
| 0xc0000005) Some or all property page(s) may not be displayed.
| 3) Funchtion address 0x4f4be743 caused a protection fault. (exception code
| 0xc0000005) Some or all property page(s) may not be displayed.
| 4) Funchtion address 0x4f4c4a04 caused a protection fault. (exception code
| 0xc0000005) Some or all property page(s) may not be displayed.
| Then one general information box appears that says:
| Before you can print, you need to install a printer. T do this, either
| doube-click the Add Printer icon or click the Find Printer... button
loacted
| on the General tab of this dialog.
|
| After I select OK on the last dialog box IE closes and then re-opens. I am
| unable to update the drives in my profile, but when our Administrator
logged
| into my machine he was able to install the HP LaserJet 4200 PCL 6 drives
but
| that did not help. Even though he updated the drives for that printerin
the
| administrator's profile when he tried to print from IE the same error
| messages occured that I have listed above.
|
| Let me know if you need further information.
|
| Thank you for your assistance and have a HAPPY HOLIDAY!
|
| Barbara
 
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