Windows restarts after clicking on Shutdown

[Phisherman]

I just installed Windows XP Home on a new drive, new computer. I have
configured it to be seen on my home network. It is not yet online.
It shutdown just fine at this point. Then I installed Norton
Anti-virus 2005. After selecting Shutdown, the computer powers off
then powers back on within a few seconds. Is NAV 2005 not compatable
with my system? Is this a known issue with NAV? TIA

 

[Richard Urban [MVP]]

Although many people use NAV 2005 without problems (including on the
computer I am using at the moment), others experience all sorts of problems.
I have always said that it is due to the system configuration on the
troublesome machines. But, not being able to get my hands on those computers
I am not able to prove the fact.

I have used all versions of either Norton Utilities, Norton AntiVirus or
Norton SystemWorks on every computer I have owned since about 1993. I have
never had problems with any of them, except for one time a few years ago
when Symantec sent out a faulty antivirus update. That one was fun!

--
Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from: George Ankner
"If you knew as much as you thought you know,
You would realize that you don't know what you thought you knew!"

 

[WTC]

I just installed Windows XP Home on a new drive, new computer. I have
configured it to be seen on my home network. It is not yet online.
It shutdown just fine at this point. Then I installed Norton
Anti-virus 2005. After selecting Shutdown, the computer powers off
then powers back on within a few seconds. Is NAV 2005 not compatable
with my system? Is this a known issue with NAV? TIA

Check your BIOS, look for something called "WakeOnLan" and disable this
feature, your home network is probably starting your computer.

 

[Phisherman]

Check your BIOS, look for something called "WakeOnLan" and disable this
feature, your home network is probably starting your computer.

I have the MSI K8N motherboard with all BIOS settings at the default.
The Wake-On-Lan is disabled. But thanks anyway for the
suggestion--there may be another setting causing NAV fits.

 

[Kelly]

Hi,

You May Not Be Able to Shut Down Your Windows XP Computer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;320008

Win XP Restarts Unexpectedly or Restarts When You Shut Down
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q320299

Windows XP Restarts When You Try to Shut Down Your Computer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q311806

Disable everything that reads 'Wake up' in the BIOS settings. Also, I have
seen this behavior if you have a CD/DVD in the drive during a shutdown.

Power the Computer Off or Reboot After Shutdown

This edit controls whether Windows should automatically power down or reboot
your computer once it has finished the shutdown process.

Power Off or Reboot After Shutdown (Line 76)
http://www.kellys-korner-xp.com/xp_tweaks.htm

User Profile Hive Cleanup Service (Line 36) Right hand side
http://www.kellys-korner-xp.com/xp_tweaks.htm

This edit automatically ends tasks and timeouts that prevent programs from
shutting down and clears the Paging File on Exit.

Auto End Tasks to Enable a Proper Shutdown (Line 76)
http://www.kellys-korner-xp.com/xp_tweaks.htm

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com