Task Manager and shutdown

[John]

After I installed some windows non critical updates, I could not shutdown the
computer or open task manager. I have WinXP Media Center SP3.I have a Sony
VGC-RB62G with 2 gigs of memory.I have AVG,Zonealarm and Spy Sweeper
installed.I have to shut down the computer with the power button.After the
computer restarted, I could shutdown the computer the regular way. What do
you think happened?

 

[PA Bear [MS MVP]]

Which "non critical updates" did you install and from where?

 

[John]

I downloaded the updates from the Windows update site.
--
John N

Which "non critical updates" did you install and from where?

Review your Update History

You have not yet installed updates from this website or by turning on
automatic updating on your computer. To select and install updates now, go to
our Home page. Review your Update History
If an update failed to install, click the Failed icon to learn how to solve
the problem.

Note: To remove an update, go to Add and Remove Programs in your Control
Panel.
Key: = Succeeded = Cancelled = Failed Print Current |
Print All
Product Update Status Date Source

Windows XP Microsoft Corporation - Video - NVIDIA RIVA TNT2 Model 64
Thursday, November 13, 2008 Microsoft Update
Office 2007 Updates for Microsoft Office Word 2007 Help (KB957252)
Thursday, November 13, 2008 Microsoft Update
Office 2007 Updates for Microsoft Office PowerPoint 2007 Help (KB957247)
Thursday, November 13, 2008 Microsoft Update
Office 2007 Updates for Microsoft Office Outlook 2007 Help (KB957246)
Thursday, November 13, 2008 Microsoft Update
Windows

 

[John]

Review your Update History
You have not yet installed updates from this website or by turning on
automatic updating on your computer. To select and install updates now, go to
our Home page. Review your Update History
If an update failed to install, click the Failed icon to learn how to solve
the problem.

Note: To remove an update, go to Add and Remove Programs in your Control
Panel.
Key: = Succeeded = Cancelled = Failed Print Current |
Print All
Product Update Status Date Source

Windows XP Microsoft Corporation - Video - NVIDIA RIVA TNT2 Model 64
Thursday, November 13, 2008 Microsoft Update
Office 2007 Updates for Microsoft Office Word 2007 Help (KB957252)
Thursday, November 13, 2008 Microsoft Update
Office 2007 Updates for Microsoft Office PowerPoint 2007 Help (KB957247)
Thursday, November 13, 2008 Microsoft Update
Office 2007 Updates for Microsoft Office Outlook 2007 Help (KB957246)
Thursday, November 13, 2008 Microsoft Update
Windows XP Update for Root Certificates Thursday, November 13, 2008
Microsoft Update

 

[PA Bear [MS MVP]]

1. From where did you copy/paste that text (e.g.,
http://windowsupdate.microsoft.com)?

You have not yet installed updates from this website or by turning on
automatic updating on your computer.

2. Can you explain the above? Is Automatic Updates not enabled?

3. Open %windir%\debug\mrt.log <=this file (typically in C:\Windows\debug
<=this folder) | Scroll to the very bottom | Copy the entire section
starting with the line "Microsoft Windows Malicious Software Removal Tool
v2.4, November 2008" to your clipboard | Paste the contents of your
clipboard into a reply to this post.

EXAMPLE:

<QP>
Microsoft Windows Malicious Software Removal Tool v2.4, November 2008
Started On Tue Nov 11 15:06:48 2008

Results Summary:
----------------
No infection found.

Return code: 0
Microsoft Windows Malicious Software Removal Tool Finished On Tue Nov 11
15:11:51 2008

Windows XP Microsoft Corporation - Video - NVIDIA RIVA TNT2 Model 64

4. Does this behavior persist if you do a driver roll-back?
http://support.microsoft.com/kb/283657

How to Roll Back a Device Driver:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/driverrollback.mspx

 

[John]

I copied the information from http://windowsupdate.microsoft.com).

 

[PA Bear [MS MVP]]

Fine, now answer the rest of my questions by number, please.

 

[John]

2. My automatic updates are enabled.

3. I downloaded Microsoft Windows Malicious Software Removal Tool and ran it.
No infections were found.

4.I did not do a driver roll back because my computer can shut down and
restart. I think Webroot Spy Sweeper is the problem.

Thanks for your help. I plan to let Spy Sweeper expire in 10 days.

 

[PA Bear [MS MVP]]

Thank you.

Should you choose to purchase Spysweeper or renew your subscription, be sure
to disable *all* Spywaresweeper Guards before installing any Windows
Updates, any updates for other applications, and/or when
installing/uninstalling anything.