Windows power-down problem

[ChrisBoy]

Hi all,

I have put together a PC with MSI K8N SLI Platinum motherboard, Athlon 64
3700+, running Windows XP Pro SP2. It runs just fine (apart from when Norton
Internet Security misbehaves, which I will allow it to do until the free
subscription runs out, after which I will find something a little less of a
pain in the arse) but shut down and restart don't work properly...

On either shut-down or restart, Windows goes through the shutdown process,
then the screen goes blank (powers off) but the power supply, disk drives,
etc. keep on running. I have either to hold down the power switch to switch
off or reset to restart.

Does anybody have an idea of how to go about fixing this? I don't know
whether it's a motherboard, BIOS, Windows, power supply or (and it wouldn't
surprise me) a Norton Internet Security problem.

I'm very grateful to anybody who can help!

Thanks in advance

Chris.

 

[JAD]

you answered your own question....get rid of norton.

 

[ChrisBoy]

Thanks Jad!

Getting rid of Norton has helped in that Windows no longer takes ten minutes
to realise what I mean when I say 'shut down' and things are generally
quicker, however, the computer still remains powered up even after Windows
has shut down (disk drives, fans still whirring but no life onscreen).

If unable to shut down the computer itself, Windows would normally says
something like 'it's safe to turn off now' but, as the screen powers off,
I'm beginning to think perhaps there's some other problem here, maybe
communication between Windows and the BIOS.

Any more ideas?

Chris.

 

[Felger Carbon]

Thanks Jad!

Getting rid of Norton has helped in that Windows no longer takes ten minutes
to realise what I mean when I say 'shut down' and things are generally
quicker, however, the computer still remains powered up even after Windows
has shut down (disk drives, fans still whirring but no life onscreen).

If unable to shut down the computer itself, Windows would normally says
something like 'it's safe to turn off now' but, as the screen powers off,
I'm beginning to think perhaps there's some other problem here, maybe
communication between Windows and the BIOS.

Windows is sometimes unhappy with an older keyboard. Try going into
the bios, boot options, and disable "enable numlock on boot". Worked
for me. ;-)