windows messenger error message

[Guest]

everytime i try to use messenger, i get an error message that says " windows messenger has encountered a problem and needs to close. sorry for the inconvenience. " Please help! this has been going on for a few weeks now.

 

[Jonathan Kay [MVP]]

Greetings Melissa,

In the error that apologizes for the inconvenience of Messenger shutting down, click the
"click here" link -- in the next screen, you'll see something like the
following: szAppName : msmsgs.exe szAppVer : 4.7.2009.0 szModName : rpcrt4.dll

If you could reply back with what the szModName has in your error, would make it easier to
determine what the problem is.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Guest]

ok i am writting back to give you the following that you requested....
as far as my windows messenger
msmsgs.ex
4.7.0.200
rtcdll.dl
and my yahoo messenger message says
ypager.ex
5.6.0.135
ntdll.dl
i sure hope this will help you help me....thank
----- Jonathan Kay [MVP] wrote: ----

Greetings Melissa

In the error that apologizes for the inconvenience of Messenger shutting down, click th
"click here" link -- in the next screen, you'll see something like th
following: szAppName : msmsgs.exe szAppVer : 4.7.2009.0 szModName : rpcrt4.dl

If you could reply back with what the szModName has in your error, would make it easier t
determine what the problem is
___________________________________________
Jonathan Ka
Microsoft MVP - Windows Messenger/MSN Messenge
Associate Exper
http://www.microsoft.com/windowsxp/expertzone
Messenger Resources - http://messenger.jonathankay.co
All posts unless otherwise specified are (c) 2004 Jonathan Kay
You *must* contact me for redistribution rights

 

[michelle sweeney]

I have the exact same problem and posted 5/28 and never
got a reply after the initial request for more
information. I hope you get a better response.
Michelle

-----Original Message-----

ok i am writting back to give you the following that you requested.....
as far as my windows messenger:
msmsgs.exe
rtcdll.dll
and my yahoo messenger message says:
ypager.exe
ntdll.dll
i sure hope this will help you help me....thanks
----- Jonathan Kay [MVP] wrote: -----

Greetings Melissa,

In the error that apologizes for the inconvenience

of Messenger shutting down, click the

"click here" link -- in the next screen, you'll see something like the
following: szAppName : msmsgs.exe szAppVer :

4.7.2009.0 szModName : rpcrt4.dll

If you could reply back with what the szModName has

in your error, would make it easier to

 

[jrby]

So what is causing this problem that many are having? I
have downloaded all the updates out there, uninstalled
all my messenger services and reinstalled them and still
have the problem. Please if anybody has any suggestions I
would appreciate it!

 

[Guest]

Add me to the list of people having this problem on my sisters xp machine. I'm still using win 98 and am not having such a problem, but I sure would like to fix it for her!