windows mail

[Anne]

Because of a firewall problem I lost internet and email access. That problem
has been solved...but since then I cannot send all email. When I press "
send" the box "dial up connection" (I have cable) "select the service you
want to connect to" that selection is empty. Connect automatically is
checked. Then there are three buttons
"connect" "settings" and "cancel" If I check connect nothing happens, If I
check select the connection setting on the accounts appears. Another box
dialing attempt 1 Unable to establish a connection. There is NOTHING in my
accounts settings that indicates a dial up setting. The
accounts...connections setting also locks the computer.

 

[Guest]

Because of a firewall problem I lost internet and email access. That
problem
has been solved...but since then I cannot send all email. When I press "
send" the box "dial up connection" (I have cable) "select the service you
want to connect to" that selection is empty. Connect automatically is
checked. Then there are three buttons
"connect" "settings" and "cancel" If I check connect nothing happens, If
I
check select the connection setting on the accounts appears. Another box
dialing attempt 1 Unable to establish a connection. There is NOTHING in
my
accounts settings that indicates a dial up setting. The
accounts...connections setting also locks the computer.

In Internet Explorer, click on Tools, then Internet Options, then
Connections.
If there is no dot in the circle before Never dial a connection, click on
this
circle, then Apply. Click on OK.

In Windows Mail, click on Tools, then Options, then Connection. If there
is no check mark in the box before Ask before switching dial-up connections,
click on this box, then Apply. If there is a check mark in the box before
Hang up after sending and receiving, click on this box, then Apply. Click
on
Change. If there is no dot in the circle before Never dial a connection,
click
on this circle, then Apply. Click on OK. Click on Apply, then OK.

 

[Anne]

Thanks but when I get to the place where it says "Never dial a connection"
the area is grey the dot is grey...you can't change it. I did check the
boxes "Ask before switching dial-up connections," & "Hang up after sending
and receiving," but I still get the dial up connection box and still can't
send the messages in my outbox.

 

[Guest]

Hang up after sending and receiving isn't supposed to be checked. Try
again.

There may be another setting somewhere that I've forgotten.

 

[Gary VanderMolen]

The setting that is critical for this problem is under Tools, Accounts,
select the account, Properties, Connection. If you can not get to
that screen, then your Windows Mail is corrupted, and you might
as well upgrade to Windows Live Mail:
http://get.live.com/wlmail/overview

 

[Anne]

The computer locked up when I tried again to fix the tools, account
properties connection...so I took your advice and attempted to install
Windows Live mail
and got an error message that the file was corrupted and not installed. Any
ideas? Should I try again? I hope Windows live mail fixes some of the
problems with Windows Mail. Thanks

 

[Anne]

The problem was finally solved when I was able to install window live mail
and deleted both the accounts in windows mail. Then I installed them again.
But now I've got to deal with the old problem of "Windows can't find." But I
do know how to fix that. Thanks to all.

 

[Gary VanderMolen]

Sounds like your computer has problems that extend beyond mail.
Uninstall and/or delete any part of Windows Live Mail that got
installed or downloaded, then try again.

 

[Gary VanderMolen]

Good to hear that Windows Live Mail is working for you.