Windows Mail program - gone

[Guest]

Since 8/29/07 I have not been able to open the Windows Mail program. When I
click on the desktop shortcut, the green 'panel' appears. But the program
does not open, the curser shows busy. Clicking on it, the message options
pop-up of close the program or wait of it to respond - which it never does. I
do a Ctrl-Alt-Del to bring up the task manager to end the program, Windows
Mail does not even show up on the list of programs.
My ISP, Road Runner strongly suggests the use of Outlook Express for XP
users and Windows Mail for Vista users. I have Vista Home Premium.
I am assuming that I need to re-install Windows Mail [can't find the
installation disk], but I hope there is a better fix than that, there are
some very important emails that I need to retrieve from my inbox.
I have configured Microsoft Outlook to use for the time being, but I really
need to get back Windows Mail.
Any suggestion or help would be greatly appreciated!
Thanks,
Karen

 

[Guest]

Is WM gone or you just can't find it or access it? Look on the drive that
contains Windows Vista (C:?). Look in C:\Program Files\Windows Mail. Are
the files (particularly the Winmail.exe file that the WM icon calls) still
there? If you can't find the Windows Mail folder did someone make it hidden?
(shouldn't affect running the program, however).
Do you have any system restore points near 8/29/07 when you last noticed the
program? It won't get back your messages since then, but you might get the
program back and running.
If you don't know where your OS installation/repair disk is then I suppose
you can't find your backup media either. You may not have such a disk if
your system was backed up on another partition on your hard disk. If you're
using WM then your computer may not be that old and you may still have some
manufacturer's support. If your WM folder and files are actually gone, check
with them about restoring/repairing Vista without restoring your entire hard
drive back to it's original state at the time of purchase.
Be prepared to hear some cracks like mine about backing up. I think the
first thing my system told me to do when I fired it up was to make an
emergency restore disk (even though I have a system restore backup on a
partition and an OS repair/restore disk).

 

[Guest]

How stupid of me to omit this. Before you do anything- back up what you have
now. And createt a restore point.That way when you get your program repaired
you will have those email to try and recover.