Windows Mail Error



I have been having problems sending and receiving emails via Windows Mail for the past month.

I have disabled email anti-virus scanning and even tried uninstalling Norton Internet Security 2009 to see if that would make a difference. It didn't. I also downloaded Windows Live Mail to see if that would work. It didn't - I receive the same error

I have been using windows mail since 2008 with no problems until recently. Any ideas fo what i might be able to do to fix this other than what I have already tried?

Thank you

Here are the messages I receive

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'POP3', Server: '', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'TEst', Account: 'POP3', Server: '', Protocol: SMTP, Port: 8025, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F

Bruce Hagen

Double check your settings with these. Outlook Express will be the same as

Have you called GWI tech support? I would have after about an hour, let
alone a month.

You might want to consider removing Norton completely and replacing it
with a more compatible AV program. Remove it and then run this tool.

Download and run the Norton Removal Tool:

Replace Norton with this. It includes Windows Defender and has no e-mail
scanning to worry about.

Microsoft Security Essentials:


Yes, I spent a significant amount of time on the phone with a GWI tech support person yesterday and he determined that the problem was not with my GWI email account.

The GWI tech ran a ping test and saw that I have packet loss of 33%. He told me that might be the problem and said that I should contact my ISP – Roadrunner

I have the same problem trying to access my Roadrunner email using Windows Mail, although I rarely use the Roadrunner email account, which is why I didn't mention it before.

I can access both my GWI and Roadrunner email accounts using Webmail, however, I really prefer using Windows Mail so that I can store the emails directly on my PC

This morning I spent time online with Roadrunner. They said that my Roadrunner account/connection was fine and that I should contact Microsoft.

One problems seemed to start around the same time that we suffered significant storm related power outages in my area - downed lines, poles, etc. Could that have anything to do with the trouble I am having. Or, does this really still sound like an anti-virus interference problem to you?

Bruce Hagen

Please reply to the post your quoting, not your own. Thank you.

If you have the same problem with RR as you do with GWI, I doubt it is a
problem with WLMail. You could have had a power surge and damaged
something. I'm really not sure.

As far as Norton goes, if it were me, I would remove it anyway. It has
never been compatible with any MS e-mail client. Someone may go for years
with no issue and then along comes a Norton update and everything goes to

I bought this computer last October and it came with a free trial of
Norton. I had that sucker off this machine before I even set up my e-mail

Gary VanderMolen [MVP]

The error "unexpectedly terminated" is almost always caused by
interference from an antivirus program.
Norton security products are among the top three troublemakers for
Windows Mail. First, be sure to disable its email scanning, for the
reason explained here:

Disabling Norton's email scanning is sometimes insufficient. If so,
do a trial uninstall, followed by using their debris removal tool:

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products:

Sam Hobbs

I know from experience that RR will deny there is a problem until many
people complain. Your neighbors might also be having problems but RR might
act as if you are the only one. Our area had a problem with inadequate
hardware for many months, but it took RR months to figure it out. They did
admit it was their problem by crediting my account for a portion of the
monthly amount. They did that about four times. When they finally got it
fixed, they sent me a box of sugar cookies to say that they were sorry.

If it is a RR problem, then one possible explanation is that the weather
problems damaged some of their equipment and they have not yet replaced or
repaired it. If so then they probably know about it, but everything I am
saying about that would be a wild guess. They might not know about or they
might only suspect there is a problem. I think we can trust RR to fix it if
they know what the problem is but they might not understand the problem.

I hope you don't mind the speculation; it is no worse than the speculations
by TV news.

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