Windows Mail closes down when receiving an email

[Bewildered]

Hi all.

My problem is that whenever a friend of mine sends me an email, Windows Mail
shuts down and I am unable to read the email in time. This has only happened
with this one person. Mind you I used to receive her emails with no problem
in the past. I don't know why this is happening now. I don't have any
problems with anyone elses emails, only this friend.

Is anyone else having this problem.

Hope someone can help.

Kind regards,

 

[Gary VanderMolen]

Which antivirus are you running? Some of them cause problems with
Windows Mail over time.

As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[Bewildered]

Which antivirus are you running? Some of them cause problems with
Windows Mail over time.

As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

Hi Gary

Thanks for getting back to me on this issue.

The anti-virus program I'm running is CA Security Centre. I disabled the
email scanning like you suggested, however, it didn't work. The program shut
down again and then restarted. I managed to delete the incoming email that
was causing the problem and am now running Mozilla Thunderbird which seems to
work fine with my friend's incoming email.

I am assuming that the Windows Mail problem is just something that Microsoft
need to work on and fix in future versions/upgrades.

Thanks again for your time.

Kind regards,

 

[Gary VanderMolen]

You may want to try upgrading your Windows Mail to Windows Live Mail:

http://download.live.com/wlmail

 

[Bewildered]

You may want to try upgrading your Windows Mail to Windows Live Mail:

http://download.live.com/wlmail

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Hi Gary,

Thanks for that. I will give it a go.

Kind regards.

-------------

 

[Gary VanderMolen]

You're very welcome.