Windows is stuck when trying to come back from sleep/hibernation

[Guest]

Wondering if anybody else is having the same issue...

The computer goes to sleep/hibernation without any problems. However, when I
try to resume from the sleep/hibernation, it gets stuck on the screen saying
"Windows is resuming from sleep (or hibernation)..." and I have no other
choice but restart. The only thing that I can do is move the mouse - no other
key combination works.

Also, windows gets stuck on the screen when you try to shut it down. So, I
have to restart it or turn it off the "hard way."

I am running a PC 3.2 GHz, 1.5 G of ram, 256 MBs Radeon 6600, 250 G of HD.
The hardware has no problems.

I have consulted one of the "computer techs" that I know, and he says the
issue might be with BIOS. He says that I should have tweaked with it before
installing the Vista.

Any ideas how to go around to correct the problem?

 

[Jonah]

Wondering if anybody else is having the same issue...

The computer goes to sleep/hibernation without any problems. However, when I
try to resume from the sleep/hibernation, it gets stuck on the screen saying
"Windows is resuming from sleep (or hibernation)..." and I have no other
choice but restart. The only thing that I can do is move the mouse - no other
key combination works.

Also, windows gets stuck on the screen when you try to shut it down. So, I
have to restart it or turn it off the "hard way."

I am running a PC 3.2 GHz, 1.5 G of ram, 256 MBs Radeon 6600, 250 G of HD.
The hardware has no problems.

I have consulted one of the "computer techs" that I know, and he says the
issue might be with BIOS. He says that I should have tweaked with it before
installing the Vista.

Any ideas how to go around to correct the problem?

Go to control panel>power settings> and set it to "never sleep"

Jonah

 

[Guest]

The computer only goes to hibernate/sleep when I press the button - so, it's
not the start that I am having troubles with, it's getting out of that mode.

 

[Jonah]

The computer only goes to hibernate/sleep when I press the button - so, it's
not the start that I am having troubles with, it's getting out of that mode.

Sorry - no comprende - which button are you pressing?

Mine went into sleep mode automatically by default, could not revive
it without a hard reset so I set it to "never sleep" problem solved.

Shutdown default was "sleep", tweaked it to be "shutdown instead -
fixed.

Don't really understand what you are getting at here?

Jonah

 

[Guest]

When I push either the power button on the computer or the "sleep" button on
the keyboard. Depends what functions I assign to the buttons in the "what the
power buttons do" in the power management option.

The thing is, all the buttons are working correctly, I have no problems
getting my comptuer to sleep/hibernate. The problem exists when I try to get
it out of sleeping/hibernating. It locks up on the screen that says "windows
is resuming from sleeping (or hibernating) ..." The only thing that works on
that screen is my mouse.

 

[Jonah]

When I push either the power button on the computer or the "sleep" button on
the keyboard. Depends what functions I assign to the buttons in the "what the
power buttons do" in the power management option.

The thing is, all the buttons are working correctly, I have no problems
getting my comptuer to sleep/hibernate. The problem exists when I try to get
it out of sleeping/hibernating. It locks up on the screen that says "windows
is resuming from sleeping (or hibernating) ..." The only thing that works on
that screen is my mouse.

snip

Oh OK I am with you now. I am using a Win95 Keyboard here a real
antique and it does not have all the fancy stuff on it so I am afraid
I can't help you.

Sorry

Jonah

 

[Guest]

Same problem here. Can't figure out whats going on! It worked at first, now
it just locks up. UUgghh!!

Rob

-----------------------------------------------------------------------------

 

[Mark L. Ferguson]

There is a checkbox to 'allow to wake from sleep" in the Device Manager
device Properties for the Keyboard and Mouse. click start orb, type:
devmgmt.msc

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..

 

[John Barnes]

Have you checked to see if you have a later ACPI driver available? Does
your BIOS support it and is the BIOS set correctly. Do you have a
hiberfil.sys on your hard drive. Many BIOS's, even some very recent ones,
don't support the hybrid mode. Mine is only a year old and I have
hibernation only available. Check your BIOS section of your manual.

 

[John Barnes]

Check the ACPI suspend type in the BIOS. One of my machines has the S1&S3
selection which supports the hybrid shutdown. My other one only supports S1
or S3 so I have to choose Power on suspend (sleep) or Suspend to RAM
(hibernation) Your hiberfil is a system file and if you haven't set your
Folder Options to show system files you won't see it. You can run Disk
Cleanup and see if it shows as an option to delete. You can just cancel out
after you check

 

[John Barnes]

Can you go to an elevated (run as administrator) command prompt and use the
command powercfg -a
What options do you show. As to the hiberfil if it is not there, you are
not set up to go into either hibernation or combo sleep mode.
http://support.microsoft.com/kb/920730/en-us to re-enable hibernation

 

[John Barnes]

These settings are personal choice. Allow hybrid sleep set to on is what
you have been trying to achieve. The BIOS power management should be set to
S3 per your other post to match. Sleep after would be the length of time
you want your machine to be idle before it shuts down (in hybrid, first to a
standby state, then after the time you set in the Hibernate after setting it
will write memory to hard disk and shut off) per your instructions. How you
use your machine would determine whether you want it to auto shut down or
only shut down when you manually initiate it. How long you want it to stay
in the low power state before writing the memory to disk and shutting down
would depend on how you use it.

Since you are having problems coming back from sleep, your settings would
indicate that it would stay in the low power standby state and never go into
hibernation. If you are having a problem with this after matching the BIOS
(S3) and the power options you have set, you may want to let it go into
hibernation quickly and see if that provides a better response. I would
contact Dell or visit the Dell forums to find out if this is a known problem
with your model of machine. Did you per chance have a power management
driver that may need to be updated. A number of machines drivers were not
capable of supporting this function when Vista came out last year, but many
have updated the drivers and or BIOS's to correct the problem.

 

[Mirek]

Although my system says it handles "Standby ( S3 ) Hibernate Hybrid
Sleep" the BIOS doesn't have a setting name that matches it. I guess the
S3 power options in the latest BIOS are taken care of with my selecting
"QUICK RESUME - Set to ON" and maybe also "AC recovery". Please correct
me if I'm wrong!

If your using Vista then your BIOS supports S3, unless its some old,old
computer

AC recovery is used to start computer after power goes back - you loss
power computer goes down -> powers goes back -> AC recovery is on,
computer automatically starts

I updated the settings to *sleep after 120 minutes* and *hibernate
after 60 minutes* to see if it would wake up after four hours and it
did.

Hibernate will save state of the memory on hard drive, takes longer to
wake up, creates file on disk (size of your system memory)
Sleep mode is new mode in Vista it saves some information an hard drive
but most are kept in memory, faster resume.

I don't think that you can hibernate computer and the change it state to
sleep but I have never tried it. I don't see much sense doing this the
computer is in low power state using both.

*Do these settings make sense* or am I mixing up sleep and hibernate
(again!). I have a hard time with reverse thinking! Bears hibernate for
six months so to me that's a much deeper sleep than an 8 hour sleep!

Get a software that will auto shut down you PC at given time.

I like the idea of auto shut down and as soon as my computer is
stabilized to the point where I can trust it, I'll experiment with that.
I really don't want it running 24/7.

If you have ATI graphic cards you can have problem with waking up your
computer, the screen will be off, I have this problem. You will have to
check your hardware and update device drivers - it might help. Contact
your hardware vendor for more information.

I was unable to locate any power management driver update but with all
the search terms I tried, I still may have missed it.

My computer came with Vista installed by the way, just in case we're
thinking that I upgraded to it.

I use APC PowerChute Personal software for Vista and my APC BACK-UPS XS
1500.

APC Tech Support told me that hibernation was required for the software
to work correctly which it wasn't and I had to uninstall it.

If you loose the power and the UPS battery will be drained out, there
will be no power to sustain any power state. If you use hibernation all
data are saved to disk, after power goes back you can start you PC and
it will resume.
With sleep mode you probably loose some information but I not sure.

I have USP but its set up to shut down the PC when the battery level is
low, and I usually shut down my PC when I don't use it.

 

[John Barnes]

Hybrid sleep. Two stage process where:
Stage one, the system goes into a low power state retaining power to the
memory modules for the designated period of time. This state wakes quickly,
to the logon screen or desktop depending on settings.
Stage two of this process (hibernation) writes the memory to the hard drive
and shuts down. After starting from this state the hard drive hiberfil is
rewritten to memory and resuming is shown during this startup.

Hibernation is step two above without the suspend stage. You will show
'resuming' while memory is being rewritten.

You need to experiment to see which is working for you. Quick Resume, to
me, would best describe the low power suspend state, which is only a few
seconds to be back to the logon screen or desktop. If that is what is
working when you say it woke after 4 hours, it would seem that you want to
keep your system from ever entering the second stage of hibernation.
If when you said it woke after 4 hours, you had the resume showing and it
took say 30 seconds or so and comes back also with all applications running
at the time of starting sleep, then maybe your problem is coming back during
the first stage.

You should be able to experiment now and see which is working properly and
set your timings to keep the machine in the state that is working until you
get your replies on the computer group. Good luck.

 

[John Barnes]

*Is there an actual "resume" dialog box or message that shows up when

you try to reactivate the computer?* I've never seen it.

Right after post, if you are in hibernation, you get a splash screen with
'Resuming Windows' shown on the bottom in big letters. That would indicate
to me your lockups are related to coming back after hibernation has been
activated. Try turning off hibernation and deleting the hiberfil and see if
that works.

I take it when it comes back from sleep okay, that you come directly to the
previous state desktop or signon page in just a couple of seconds.
That would indicate that low-power state is working.

I would try hibernation from the start menu, the arrow on the right and
select hibernation. See if that works when selected there. If yes, the
overnight problem is probably related to some setting in your BIOS or
possibly some scheduled overnight activity. There are a lot of 'wake on'
settings in many BIOS's that could wake the machine, and when it shuts down,
who knows what it uses for the model. Also, if you are in low power state,
there are items in Vista Task Scheduler you should check for wake-ups.

It is beginning to sound more like a peripheral issue than one directly
related to the power menu.

Let me know how using the start menu > hibernate and sleep work out.

 

[John Barnes]

I know that Windows update is also scheduled to run each day and wake the
machine if in low power state. You can check the time in the automatic
updates section in Control Panel. You can just turn it off for a night or
two to see if that is waking your syste. Not sure of any others.

Since you don't have hibernate on the start / shutdown, it probably isn't
fully supported, but you can force the command by using an elevated command
prompt and typing shutdown -h in the window, like when you did
powercfg -a.

Let me know what the results are.

 

[John Barnes]

Sorry to hear of your frustration. Since it is always overnight, have you
considered setting your clock back 10 hours before retiring for the night,
then see if it it still okay 9 hours or so later? You know that both
hibernate and low-power work, now you could eliminate the overnight
scheduled event possibility. Have you turned off all the wake up events in
your BIOS?