Windows Installer tries to install Office XP after uninstall

[Guest]

I attempted to uninstall Ofc XP from a laptop via Add/Remove Programs, no
luck; I used the Windows Install Cleanup program, and was able to remove both
Ofc XP and Ofc 2000. Now the Installer program attempts to install the Ofc
XP program after every reboot. Note: The laptop owner attempted to install
Ofc XP after they couldn't get Ofc 2000 to work.

 

[Galen]

In MDMSR had this to say:

My reply is at the bottom of your sent message:

I attempted to uninstall Ofc XP from a laptop via Add/Remove
Programs, no luck; I used the Windows Install Cleanup program, and
was able to remove both Ofc XP and Ofc 2000. Now the Installer
program attempts to install the Ofc XP program after every reboot.
Note: The laptop owner attempted to install Ofc XP after they
couldn't get Ofc 2000 to work.

These two links should be what you're looking for.

How to resolve Common "Windows Installer" Problems:
http://support.microsoft.com/default.aspx?scid=kb;en-us;555175

Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

See also:

Windows Installer Appears Every Time a Program Is Started
http://support.microsoft.com/default.aspx?scid=kb;en-us;265194

That link doesn't exactly relate to what you are saying but may contain
helpful information.

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/
http://kgiii.info/

"We approached the case, you remember, with an absolutely blank mind,
which is always an advantage. We had formed no theories. We were simply
there to observe and to draw inferences from our observations." -
Sherlock Holmes

 

[Guest]

The owner also reinstalled XP Home SP2 before they brought me the laptop.
They confirmed windows activation via telephone, couldn't access internet
with computer.

 

[Guest]

I've already implemented methods 1 thru 5 mentioned in the first link; no
luck, Ofc is no longer on the machine, but the installer keeps trying to
install it on every reboot. Norton AV 2005 also has a pop-up which states it
must be removed and re-installed to work properly. I've ignored it thus far,
trying to get the Ofc installation killed first.