Upgrade from ME to Windows XP and Error Messages

[Guest]

Hello,

I recently upgraded from ME to Windows XP / Ofc 2003. When attempting to
troubleshoot why my fax is not working, I discovered that anytime I attempt
to access a 'help' feature (e.g. Word 2003, HP Director to configure my 6210
all-in-one fax set-up, etc., I receive an error message......."HP Fax set-up
(or Microsoft HTML Help, or MS help & support...whatever the help feature
happens to be) has encounted a problem and needs to close."

Does anyone have any idea what the problem could be? Many Thanks.

Sharon R.

 

[Pegasus \(MVP\)]

Hello,

I recently upgraded from ME to Windows XP / Ofc 2003. When attempting to
troubleshoot why my fax is not working, I discovered that anytime I attempt
to access a 'help' feature (e.g. Word 2003, HP Director to configure my 6210
all-in-one fax set-up, etc., I receive an error message......."HP Fax set-up
(or Microsoft HTML Help, or MS help & support...whatever the help feature
happens to be) has encounted a problem and needs to close."

Does anyone have any idea what the problem could be? Many Thanks.

Sharon R.

Do a clean installation of WinXP. WinME and WinXP are radically
different beasts, and upgrading one to the other is IMHO equivalent
to upgrading a holiday cottage to a two-storey mansion. Expect some
structural problems!

 

[Infosink]

That seems to go most for the winme to winxp upgrade. Reports over the years
indicate that winme - clean installed - is pretty good for a win9.x, perhaps
the best stability-wise, but only on the right hardware. But upgrading to it
or from it, for some reason, is the worst. It has problems with upgrades in
either direction. Microsoft tried to make it a "Windows 98NT sorta". Don't
use it to upgrade to, don't upgrade from it.

Because of these problems, and the ugly name that sounds like a teen girls
fashion accessory, a lot of guys disparage Windows Me. You will also note
that some guys swear by it, claiming it is more stable that XP. What the
****. Well they are right. On the right hardware and clean installed only,
Windows Me can be very very good, NT like stability but with 98 like
responsiveness. Nobody knows why and MS would never admit that an upgrade
wasn't anything but perfect. But it is the exception that proves the rule I
guess.