windows installer starts when trying to send email

[judi]

I am running windows xp home sp1 on a dell computer. Yesterday everything was fine. I try to use outlook express email today and as soon as I press send the windows installer comes up and says it wants to install microsoft picture it! 2002 (which came on my computer) If I click cancel a number of times it stops but then says it was not able to run spell check on my message do I want to send it anyway? I click yes and the message is sent! I also have norton system works 2004 running and the free zone alarm.
Thanks for any help. (it just did the samething when trying to do spell check on this message before I tried to send it)
Judi

 

[Carey Frisch [MVP]]

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-----------------------------------------------------------------------------------------


I am running windows xp home sp1 on a dell computer. Yesterday everything was fine. I try to use outlook
express email today and as soon as I press send the windows installer comes up and says it wants to install
microsoft picture it! 2002 (which came on my computer) If I click cancel a number of times it stops but then
says it was not able to run spell check on my message do I want to send it anyway? I click yes and the message
is sent! I also have norton system works 2004 running and the free zone alarm.
Thanks for any help. (it just did the samething when trying to do spell check on this message before I tried
to send it)
Judi

 

[PA Bear]

Picture It!: The Windows Installer in Picture It! runs when you click Send
or when you run the spelling checker in Outlook Express
http://support.microsoft.com/?kbid=294731

For more on Spell Checker, see OE Help.
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress

HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.mvps.org/

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx
I am running windows xp home sp1 on a dell computer. Yesterday everything
was fine. I try to use outlook express email today and as soon as I press
send the windows installer comes up and says it wants to install microsoft
picture it! 2002 (which came on my computer) If I click cancel a number of
times it stops but then says it was not able to run spell check on my
message do I want to send it anyway? I click yes and the message is sent! I
also have norton system works 2004 running and the free zone alarm.
Thanks for any help. (it just did the samething when trying to do spell
check on this message before I tried to send it)
Judi

 

[Guest]

Anyone ever figure out the solution to this problem.
MS Knowledge Base Article - 294731 did not fix problem for me. MS Word 2002
is installed. Any other ideas?

 

[Torgeir Bakken \(MVP\)]

Anyone ever figure out the solution to this problem.
MS Knowledge Base Article - 294731 did not fix problem for me.
MS Word 2002 is installed. Any other ideas?

Hi


Most likely it is Windows Installer doing an on-demand installation...

See "Every time I launch my application, Windows Installer performs an
installation. How can I determine the cause of the on-demand installation?"
in the FAQ at

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

To access the Application Log in the Event viewer,
run the following command from Start/Run:

eventvwr.msc


If you are running Windows XP (or have access to a Windows XP computer,
you can copy MSIZAP.EXE over to your Win2k computer):

If a product code is listed there and this product is not really installed,
MSIZAP.EXE is maybe able to fix this issue, it is included as a utility in
the support tools installation package (on your WinXP CD) with some
additional
documentation included in suptools.chm (installed by suptools.msi).

It will remove all Windows Installer entries for a product key that you feed
it with.

Note that if MSIZAP.EXE is used incorrectly it can affect other applications
on the machine.

Based on the documentation in
http://msdn.microsoft.com/library/en-us/msi/setup/msizap_exe.asp

this is what you should run:

msizap T {product code}

an example:
msizap T {FFB37294-1155-17D3-A809-0250BAAFB1AB}


Alternatively, for a more user friendly interface to MSIZAP.EXE ,
take a look at this article:

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301