Windows Installer Service

[Bill Smith]

I am running a Windows 2000 server with service pack 4 and
all available updates installed. The server is a file
server on a domain. I have been getting the following
error in the event viewer:
Source: Service Control Manager
Event ID: 7023
Description: The Windows installer service terminated with
the following error: Access is denied.

I have attempted to start this service manually and get
the same error. I am logged in with the local
administrator account. I have tried starting this service
from my domain accounts as well with no luck. I have
searched the event logs and can't see any event that may
have caused this. I first noticed there was something
wrong when trying to uninstall a previous version of
Nortaon AV so I could install the latest version. When
trying to remove norton Av through Add/Remove Programs, I
would get an error saying that the system could not access
Windows Installer.

Can anyone help with this error? Feel free to email me if
needed. (e-mail address removed)

Thanks
Bill Smith

 

[Jason Hall [MSFT]]

--------------------

Sender: "Bill Smith" <[email protected]>
Subject: Windows Installer Service
Date: Wed, 26 May 2004 03:55:44 -0700

I am running a Windows 2000 server with service pack 4 and
all available updates installed. The server is a file
server on a domain. I have been getting the following
error in the event viewer:
Source: Service Control Manager
Event ID: 7023
Description: The Windows installer service terminated with
the following error: Access is denied.

I have attempted to start this service manually and get
the same error. I am logged in with the local
administrator account. I have tried starting this service
from my domain accounts as well with no luck. I have
searched the event logs and can't see any event that may
have caused this. I first noticed there was something
wrong when trying to uninstall a previous version of
Nortaon AV so I could install the latest version. When
trying to remove norton Av through Add/Remove Programs, I
would get an error saying that the system could not access
Windows Installer.

Can anyone help with this error? Feel free to email me if
needed. (e-mail address removed)

Thanks
Bill Smith

---------------------

Check the permissions on the
HKLM\Software\Microsoft\Windows\CurrentVersion\Installer registry key
Should be:
Adminstrators - Full Control
Everyone - Read
System - Full Control

To install the latest version of the Windows Installer:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=4B61
40F9-2D36-4977-8FA1-6F8A0F5DCA8F

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
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