Windows Installer Service will not start... error 997: overlapped

[Guest]

Windows crashed. Had trouble trying to fix. As Windows Installer Service
wont' start, can't install, un-install or modify programmes. Don't know how
to sort.

Error message: Error 997: Overlapped I/O operation is in progress

Can anyone lend a hand?

 

[GreenieLeBrun]

Windows crashed. Had trouble trying to fix. As Windows Installer Service
wont' start, can't install, un-install or modify programmes. Don't know how
to sort.

Error message: Error 997: Overlapped I/O operation is in progress

Can anyone lend a hand?

You could try running :-
Windows Installer Cleanup Utility
http://windowsxp.mvps.org/MSICLEAN.htm

 

[Guest]

Because the "Installer Service" is not running - I could NOT install the
programme you suggested below. Problem remains.

 

[jmatt]

Windows crashed. Had trouble trying to fix. As Windows Installer Service
wont' start, can't install, un-install or modify programmes. Don't know how
to sort.
Error message: Error 997: Overlapped I/O operation is in progress

Some possibles here.
Error message: Error 997: Overlapped I/O operation is in progress
http://www.google.com.au/search?hl=...O+operation+is+in+progress+&btnG=Search&meta=

Boot off of a clean Windows XP cd ( your bios has to be set to boot
from cd rom 1st ) choose Install ( Not > To Repair a Windows XP
installation using Recovery Console, press R ) at the first prompt.
It will then search for a previous copy of Windows.
When it finds your copy, it will stop at the next prompt and ask if you
want to do a repair. Hit R at this screen.
If it does'nt mention a repair > DO NOT continue.
It will then copy a lot of files and appear to be doing a reinstall (
But its not. All your programs and data are safe, all you will lose,
are your Windows updates )

 

[jmatt]

Because the "Installer Service" is not running - I could NOT install the
programme you suggested below. Problem remains.

Did you try it in safe mode.
How to start Windows XP in Safe mode
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039
http://support.microsoft.com/default.aspx?scid=kb;en-us;315222&Product=winxp
http://www.whtvcable.com/virusremoval .htm
To use a Safe Boot option, follow these steps:
1. Restart your computer and start pressing the F8 key on your
keyboard. On a computer that is configured for booting to multiple
operating systems, you can press the F8 key when you the Boot Menu
appears.
2. Select an option when the Windows Advanced Options menu appears, and
then press ENTER.
3. When the Boot menu appears again, and the words "Safe Mode" appear
in blue at the bottom, select the installation that you want to start,
and then press ENTER.

Using Safe Mode to Troubleshoot
http://www.youthtech.com/techstuff/explore_windowsxp/xptroubleshoot2.htm