Thanks for your reply, I checked the log but i'm not sure if it's due to
permissions or registry issue so i had posted the content of the log over
here:
[KB893803v2.log]
0.431:
================================================================================
0.431: 2007/03/06 17:04:31.944 (local)
0.431: c:\d8debab2099cb735b6\UPDATE\update.exe (version 6.1.22.4)
0.491: Hotfix started with following command line:
4.246: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
error 0x2
4.246: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
error 0x2
4.246: ---- Old Information In The Registry ------
4.246: Source:C:\DOCUME~1\KYOGRE\LOCALS~1\TEMPOR~1\Content.IE5\index.dat
4.246: Destination:
4.246: Source:C:\DOCUME~1\KYOGRE\Cookies\index.dat
4.246: Destination:
4.246: Source:C:\DOCUME~1\KYOGRE\LOCALS~1\History\History.IE5\index.dat
4.246: Destination:
4.246: ---- New Information In The Registry ------
4.246: Source:C:\DOCUME~1\KYOGRE\LOCALS~1\TEMPOR~1\Content.IE5\index.dat
4.246: Destination:
4.246: Source:C:\DOCUME~1\KYOGRE\Cookies\index.dat
4.246: Destination:
4.246: Source:C:\DOCUME~1\KYOGRE\LOCALS~1\History\History.IE5\index.dat
4.246: Destination:
4.277: SetProductTypes: InfProductBuildType=BuildType.Sel
4.297: SetAltOsLoaderPath: No section uses DirId 65701; done.
4.337: DoInstallation: FetchSourceURL for
c:\d8debab2099cb735b6\update\update_wxp.inf failed
4.337: CreateUninstall = 0,Directory = C:\WINDOWS\$MSI31Uninstall_KB893803v2$
4.337: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed:
0xe0000102
4.337: BuildCabinetManifest: update.url absent
4.347: Starting AnalyzeComponents
4.347: AnalyzePhaseZero used 0 ticks
4.347: No c:\windows\INF\updtblk.inf file.
4.347: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
4.347: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
15.663: Third Party Provider = VIA Technologies, Inc. for
PCI\VEN_1106&DEV_3116&SUBSYS_00000000&REV_00\3&61AAA01&0&00
16.073: Third Party Provider = VIA Technologies, Inc. for
PCI\VEN_1106&DEV_3177&SUBSYS_00000000&REV_00\3&61AAA01&0&88
16.524: Failed to query DriverPath of ROOT\LEGACY_AFD\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_AVGIO\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_BEEP\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_BLACK\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_DCDISK\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_DMBOOT\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_DMLOAD\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_FIPS\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_GPC\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_HTTP\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_IPFILTERDRIVER\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_IPNAT\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_IPSEC\0000 0x2
16.524: Failed to query DriverPath of ROOT\LEGACY_KSECDD\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_MNMDD\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_MOUNTMGR\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_NDIS\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_NDISTAPI\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_NDISUIO\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_NDPROXY\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_NETBT\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_NPKCRYPT\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_NULL\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_PARTMGR\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_PARVDM\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_RAPFILE\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_RAPNET\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_RASACD\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_RDPCDD\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_RITFSD\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_SECDRV\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_TCPIP\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_VGASAVE\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_VOLSNAP\0000 0x2
16.534: Failed to query DriverPath of ROOT\LEGACY_WANARP\0000 0x2
17.506: SetupVerifyInfFile failed with error 0x490 for exdisk.inf of device
ROOT\RITEXDISK\0000
17.556: SetupVerifyInfFile failed with error 0x490 for
c:\windows\inf\exdisk.inf of device ROOT\RITEXDISK\0000
19.068: OEM file scan used 14721 ticks
19.749: AnalyzePhaseOne: used 15402 ticks
19.749: AnalyzeComponents: Hotpatch analysis disabled; skipping.
19.749: AnalyzeComponents: Hotpatching is disabled.
19.749: AnalyzePhaseTwo used 0 ticks
19.749: AnalyzePhaseThree used 0 ticks
19.749: AnalyzePhaseFive used 0 ticks
19.749: AnalyzePhaseSix used 0 ticks
19.749: AnalyzeComponents used 15402 ticks
19.749: Downloading 0 files
19.749: bPatchMode = FALSE
19.749: Inventory complete: ReturnStatus=0, 15412 ticks
19.779: Num Ticks for invent : 15442
19.779: Allocation size of drive C: is 4096 bytes, free space = 25669509120
bytes
19.779: Drive C: free 24480MB req: 5MB w/uninstall 0MB
19.779: CabinetBuild complete
19.779: Num Ticks for Cabinet build : 0
19.779: DynamicStrings section not defined or empty.
19.779: FileInUse:: need to restart already, turn off
19.779: FileInUse:: Add to list - Service Name: msiserver
20.780: LoadFileQueues: UpdSpGetSourceFileLocation for halacpi.dll failed:
0xe0000102
29.783: System Restore Point set.
29.903: PFE2: Not avoiding Per File Exceptions.
34.019: DoInstallation: Installing assemblies with source root path:
c:\d8debab2099cb735b6\
34.029: Num Ticks for Copying files : 14240
34.029: Num Ticks for Reg update and deleting 0 size files : 10
34.049: ---- Old Information In The Registry ------
34.049: Source:C:\DOCUME~1\KYOGRE\LOCALS~1\TEMPOR~1\Content.IE5\index.dat
34.049: Destination:
34.049: Source:C:\DOCUME~1\KYOGRE\Cookies\index.dat
34.049: Destination:
34.049: Source:C:\DOCUME~1\KYOGRE\LOCALS~1\History\History.IE5\index.dat
34.049: Destination:
34.049: ---- New Information In The Registry ------
34.049: Source:C:\DOCUME~1\KYOGRE\LOCALS~1\TEMPOR~1\Content.IE5\index.dat
34.049: Destination:
34.049: Source:C:\DOCUME~1\KYOGRE\Cookies\index.dat
34.049: Destination:
34.049: Source:C:\DOCUME~1\KYOGRE\LOCALS~1\History\History.IE5\index.dat
34.049: Destination:
34.049: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
36.313: RebootNecessary = 0,WizardInput = 0 , DontReboot = 1, ForceRestart = 0
:
Check the KB893803v2.log located in the WINDOWS directory (folder) for
error codes. Most likely issue is tied to Permissions. If there is an
Access Denied in the log, then it's definitely a Perm/registry issue.
Suggest you follow this guide to run the SubInACL tool that will repair
registry and file Permissions -
http://blogs.msdn.com/astebner/archive/2006/09/04/739820.aspx
MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
DUKEMON wrote:
Thanks for your reply, unfortunately it did not work. I had tried all the
method over there but unable to try on Method 2: Reinstall the Windows
Installer
(attrib -r -s -h c:\windows\system32\dllcache, at the cmd) to rename the
file so i manually rename the file and restart the pc and dowloaded the
Windows Installer 3.1V2, I run the setup and it seems that it had sucessfuly
installed but it did not(I Checked the C:\Windows\System32 folder and did not
find the file over there)
I suspect is registry problem.
:
The "Windows Installer Service Could Not Be Accessed" Error Message appears When You Add
or Remove Program - 1719
http://support.microsoft.com/default.aspx?scid=kb;en-us;315346
Error 1719. The Windows Installer Service could not be accessed. You may be running in
safe mode or Windows Installer may not be correctly installed.
--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post:
http://www.dts-l.org/goodpost.htm
Backup and data recovery:
http://www.acronis.com/
Enhancing file system performance:
http://www.diskeeper.com/defrag.asp
|I try to install some software but i kept on getting the error message which
| it said
|
| "The Windows Installer Service could not be accessed.This can occur if you
| are running in safe mode, or if the windows installer is not correctly
| installed. Contact your support personnel for assistance"
|
| I'm using Windows XP Professional SP2 with all the latest update applied.
|
| I'm running in Normal mode and the user account has administrator privilege.
|
| Windows Installer version: 3.1.4000.1823
|
| I had tried downloading Windows Installer 3.1v2 package and installed it but
| that did not fix the problem.
|
| Screenshot of the error message can be view at the following URL:
|
http://img258.imageshack.us/img258/5964/windowsinstallerhn6.png
|
|
|
|
|
|
