"Windows installer" pop-up window

[Guest]

When I start my computer and during the start process a window opens
titled "WINDOWS INSTALLER".

It has a lot of information related to Windows installer V3.01.4000.1823.

There is no option to do anything except click an "OK" button ehich then
causes it to close.

I can not find this listed in msconfig's startup and wonder what it
is, why it keeps popping up at startup and how do I prevent it from
popping up or indeed how to get rid of it. Is it perhaps something
that has loaded as a Windows update?

I use Win XP home edition with all current updates.

Any suggestions would be appreciated.

Bob,
London, Ont

 

[Jone Doe]

When I start my computer and during the start process a window opens
titled "WINDOWS INSTALLER".

It has a lot of information related to Windows installer V3.01.4000.1823.

There is no option to do anything except click an "OK" button ehich then
causes it to close.

I can not find this listed in msconfig's startup and wonder what it
is, why it keeps popping up at startup and how do I prevent it from
popping up or indeed how to get rid of it. Is it perhaps something
that has loaded as a Windows update?

I use Win XP home edition with all current updates.

Any suggestions would be appreciated.

Bob,
London, Ont

http://support.microsoft.com/?kbid=315346

 

[Guest]

Thanks, I have printed out KB and will do as suggested. Thanks for the reply.

 

[Ramesh, MS-MVP]

Hi Bob,

Perhaps the Windows Installer is trying to repair/reinstall a product. You need to determine the name of the application which's being reinstall/repaired. If the application name can't be determined, check the event logs using the following steps:

Click Start, Run and type eventvwr.msc
Select the "Application" log
Look for the recent entries with the source column containing "MsiInstaller"
Double-click the entry for more details.
It may show the product name for which the installation/repair took place

================================================
Sample entry
================================================
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date: 4/13/2007
Time: 11:30:21 AM
Description:
Product: Windows Live Messenger -- Configuration failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 35 37 31 37 30 30 46 {571700F
0008: 30 2d 44 42 39 44 2d 34 0-DB9D-4
0010: 42 33 41 2d 42 30 33 44 B3A-B03D
0018: 2d 33 35 41 31 34 42 42 -35A14BB
0020: 35 39 33 39 46 7d 2c 20 5939F},
0028: 31 36 30 32 1602
================================================

In some cases, the application name may not be available, but the ProductCode will be available. You can then map the ProductCode with the actual product name using the steps listed in this article:

Windows Installer: Dealing with installation failures:
http://www.winhelponline.com/articles/68/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


When I start my computer and during the start process a window opens
titled "WINDOWS INSTALLER".

It has a lot of information related to Windows installer V3.01.4000.1823.

There is no option to do anything except click an "OK" button ehich then
causes it to close.

I can not find this listed in msconfig's startup and wonder what it
is, why it keeps popping up at startup and how do I prevent it from
popping up or indeed how to get rid of it. Is it perhaps something
that has loaded as a Windows update?

I use Win XP home edition with all current updates.

Any suggestions would be appreciated.

Bob,
London, Ont

 

[Guest]

OK, have h ad time to do as suggested and while it took all steps on the KB,
I now have no more "installer" window.

Bob