Windows Help just stopped working...

[Stephan Golux]

Hello.

For about the past week, windows help just stopped working on my system.
Everything else seems to be fine.

If I select Start->Help-and-Support, nothing happens. I get an
hourglass for about three seconds, and nothing.

If I select (for example) Help->Contents from any application, I get a
dialog box that pops up that says "Could not start Windows Help".

How can I get this working again? Of course, the tech support people
for my computer have wonderful ideas like reinstalling the O/S. Right.

Thanks for any help on help....

-stephan

 

[TaurArian [MVP]]

Click Start then select Run and type in:
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
Press OK after each one

or
To reinstall Help and Support:
Locate the file called: pchealth.inf
This is located in C:\Windows\inf
Right click and choose install.
Make sure you have your WinXP CD ready.
Note: The folder is hidden by default.
Click Start, then select Run and type in: control folders.
Go to View: Show hidden files and folders and uncheck Hide extensions for known file
types.

further info if required:
Why doesn't Help and Support work?
http://www.kellys-korner-xp.com/top10faqs.htm

Troubleshooting Help and Support
http://www.kellys-korner-xp.com/xp_h.htm#h&s

Repairs Windows® XP Help and Support after running Easy Cleaner or similar registry
cleaners.
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

Rebuild Help
http://windowsxp.mvps.org/rebuildhelp.htm

 

[Larry Samuels]

Repairs Windows® XP Help and Support
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm


--
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-

 

[Glenn Shumaker]

Try this http://www.kellys-korner-xp.com/xp_abc.htm go to the help and
support section

 

[Stephan Golux]

I tried many things suggested in this thread. This is the one that
worked for me, it seemed. I can't claim to know what it did, but thanks.

-stephan

 

[TaurArian [MVP]]

You're welcome, glad the problem is fixed.
Kaylene