Windows Has Encountered a Problem and Needs To Close

[Dick]

I am getting frequent errors (several times a day) where I get a
message that Windows has encountered a problem and needs to close.
This is usually when running Internet Explorer. Now it is also
happening with Outlook. There seem to be two files involved,
comctl32.dll, and wininet.dll. These are shown as the Modname.

I have looked through the Microsoft knowledge base and don't find
anything that really helps. I have also run the System File Checker,
but it didn't find anything wrong with the protected files. My
spyware and antivirus programs are all up to date.

Windows XP Pro 2002, SP2
Internet Explorer 6.0.2900.2180.xpsp_sp2_gdr.050301-1519
Outlook 2002 (10.6515.6735) SP3

 

[Guest]

Try going into msconfig selective startup turn off startup items on top right
of screen reboot pc then try again if it fails go back to Start Run type
msconfig click ok the system configuration screen will come up. put check
back into Normal startup reboot pc you will be back to way you were.

If this resolves issue then somthing in msconfig under startup is
interfering you may have to select one at a time until you see what is
causing problem and leave it unchecked.

Good Luck

 

[Gerry Cornell]

Dick

Please check Event Viewer for Warning / Error Report in the System and
Application for the 48 hours and post copies. No Information Reports please.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Gerry Cornell]

That is not a very scientific approach given that you are ignoring
evidence giving information about the error on the computer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Dick]

Gerry -

I posted only the last 8 messages for each type. There were about 20
application messages in the last 48

Thanks a lot for your help.

Dick

Application

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/18/2006
Time: 6:07:19 AM
User: N/A
Computer: MAIN
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting
module comctl32.dll, version 5.82.2900.2180, fault address 0x0001d06e.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 63 6f 6d 63 74 in comct
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 38 32 2e 32 39 30 5.82.290
0048: 30 2e 32 31 38 30 20 61 0.2180 a
0050: 74 20 6f 66 66 73 65 74 t offset
0058: 20 30 30 30 31 64 30 36 0001d06
0060: 65 0d 0a e..

Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1001
Date: 1/18/2006
Time: 5:16:52 AM
User: N/A
Computer: MAIN
Description:
Fault bucket 251523216.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 35 31 35 32 33 32 31 25152321
0010: 36 0d 0a 6..

Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 1/18/2006
Time: 5:16:22 AM
User: N/A
Computer: MAIN
Description:
Faulting application outlook.exe, version 10.0.6626.0, faulting module
wininet.dll, version 6.0.2900.2781, fault address 0x0007a23f.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 31 30 2e 30 2e 36 36 10.0.66
0028: 32 36 2e 30 20 69 6e 20 26.0 in
0030: 77 69 6e 69 6e 65 74 2e wininet.
0038: 64 6c 6c 20 36 2e 30 2e dll 6.0.
0040: 32 39 30 30 2e 32 37 38 2900.278
0048: 31 20 61 74 20 6f 66 66 1 at off
0050: 73 65 74 20 30 30 30 37 set 0007
0058: 61 32 33 66 0d 0a a23f..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 1/17/2006
Time: 10:48:06 PM
User: N/A
Computer: MAIN
Description:
Fault bucket 128985126.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 38 39 38 35 31 32 12898512
0010: 36 0d 0a 6..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/17/2006
Time: 10:47:56 PM
User: N/A
Computer: MAIN
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting
module comctl32.dll, version 5.82.2900.2180, fault address 0x0001d06e.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 63 6f 6d 63 74 in comct
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 38 32 2e 32 39 30 5.82.290
0048: 30 2e 32 31 38 30 20 61 0.2180 a
0050: 74 20 6f 66 66 73 65 74 t offset
0058: 20 30 30 30 31 64 30 36 0001d06
0060: 65 0d 0a e..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 1/17/2006
Time: 10:27:58 PM
User: N/A
Computer: MAIN
Description:
Fault bucket 128985126.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 38 39 38 35 31 32 12898512
0010: 36 0d 0a 6..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/17/2006
Time: 10:27:47 PM
User: N/A
Computer: MAIN
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting
module comctl32.dll, version 5.82.2900.2180, fault address 0x0001d06e.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 63 6f 6d 63 74 in comct
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 38 32 2e 32 39 30 5.82.290
0048: 30 2e 32 31 38 30 20 61 0.2180 a
0050: 74 20 6f 66 66 73 65 74 t offset
0058: 20 30 30 30 31 64 30 36 0001d06
0060: 65 0d 0a e..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/17/2006
Time: 7:33:12 PM
User: N/A
Computer: MAIN
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting
module comctl32.dll, version 5.82.2900.2180, fault address 0x0001d06e.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 63 6f 6d 63 74 in comct
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 38 32 2e 32 39 30 5.82.290
0048: 30 2e 32 31 38 30 20 61 0.2180 a
0050: 74 20 6f 66 66 73 65 74 t offset
0058: 20 30 30 30 31 64 30 36 0001d06
0060: 65 0d 0a e..

System

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 1/17/2006
Time: 7:41:43 AM
User: N/A
Computer: MAIN
Description:
The Distributed Transaction Coordinator service entered the running
state.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 1/17/2006
Time: 7:41:42 AM
User: NT AUTHORITY\SYSTEM
Computer: MAIN
Description:
The Distributed Transaction Coordinator service was successfully sent
a start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 1/17/2006
Time: 7:41:40 AM
User: N/A
Computer: MAIN
Description:
The COM+ System Application service entered the running state.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 1/17/2006
Time: 7:41:40 AM
User: NT AUTHORITY\SYSTEM
Computer: MAIN
Description:
The COM+ System Application service was successfully sent a start
control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 1/17/2006
Time: 7:38:13 AM
User: N/A
Computer: MAIN
Description:
The Remote Access Connection Manager service entered the running
state.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 1/17/2006
Time: 7:38:11 AM
User: MAIN\Richard
Computer: MAIN
Description:
The Remote Access Connection Manager service was successfully sent a
start control.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 1/17/2006
Time: 7:38:11 AM
User: N/A
Computer: MAIN
Description:
The Telephony service entered the running state.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Information
Event Source: Windows File Protection
Event Category: None
Event ID: 64017
Date: 1/16/2006
Time: 1:05:01 PM
User: N/A
Computer: MAIN
Description:
Windows File Protection file scan completed successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[Gerry Cornell]

Dick

Your errors are ( or were ) essentially two.

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/18/2006
Time: 6:07:19 AM
User: N/A
Computer: MAIN
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting
module comctl32.dll, version 5.82.2900.2180, fault address 0x0001d06e.

Running System File Checker could well have fixed this problem. Have
any errors occurred since you ran the utility?

Event Type: Error
Event Source: Microsoft Office 10
Event Category: None
Event ID: 1000
Date: 1/18/2006
Time: 5:16:22 AM
User: N/A
Computer: MAIN
Description:
Faulting application outlook.exe, version 10.0.6626.0, faulting module
wininet.dll, version 6.0.2900.2781, fault address 0x0007a23f.

The meaning of this error is less obvious. Reboot your machine and let
me know if the error crops up again.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Dick]

Thanks Gerry -

Yes, I am still having IE errors since I ran the SFC.

I will do a reboot and watch Outlook for more errors.

Thanks, Dick