Have you checked the Event Log?
Click Start, Run and type eventvwr.msc
Select Application entry in the left pane
In the right-pane, look for the Error entry denoted by a Red X
Sort by date and track-down the entry based on what time the error exactly
occurred. Locate and double-click the entry and you'll see more information
in the resulting dialog, as given below:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 7/11/2004
Time: 6:16:42 PM
User: N/A
Computer: SUPERCOMPUTER
Description:
Faulting application explorer.exe, version 6.0.2800.1106, faulting module
shell32.dll, version 6.0.2800.1106, fault address 0x0019dec6.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 38 e 6.0.28
0028: 30 30 2e 31 31 30 36 20 00.1106
0030: 69 6e 20 73 68 65 6c 6c in shell
0038: 33 32 2e 64 6c 6c 20 36 32.dll 6
0040: 2e 30 2e 32 38 30 30 2e .0.2800.
0048: 31 31 30 36 20 61 74 20 1106 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 31 39 64 65 63 36 0d 019dec6.
0060: 0a .
Click the copy button at the top and copy the whole event and paste it to a
Notepad document and save it. Post the information here.
