WINDOWS EXPLORER

[Guest]

My computer locks up when I try to navigate to my desktop (i.e.,
START>CONTROL PANEL, or START>right click EXPLORE, or START>MY COMPUTER.
What's wrong?

 

[Kevin]

Malware infection?

 

[Ramesh, MS-MVP]

Run these malware cleaners:

1. Ad-Aware
http://www.lavasoftusa.com

2. SpyBot S&D
http://www.safer-networking.org

3. CWShredder
http://www.intermute.com/spysubtract/cwshredder_download.html

Update 1 & 2 before running a scan.

Clean-up Windows Startup:
http://windowsxp.mvps.org/startup.htm

Then, run a full system virus scan with fully updated definitions. Try Trend
Micro's Sysclean package (free), it's capable of eliminating keyloggers,
trojans etc.

Generic Trojan / Adware Infestation Removal Procedure:
http://www.claymania.com/removal-trojan-adware.html