Windows Explorer unexpectedly quit when you try to open My Network Places

[Rob]

Hi
I need help with the following problem. I would
appreciate any help. Espeially on how to get an install
the hotfx? please email reply to (e-mail address removed)


My Computer and Windows Explorer unexpectedly quit when
you try to open My Network Places or Shared Documents in
Windows XP
View products that this article applies to.
SYMPTOMS
When you open My Computer or Windows Explorer and then
try to open the My Network Places folder or the Shared
Documents folder, My Computer or Windows Explorer may
unexpectedly quit. A Windows Error Reporting access
violation error message may appear.
RESOLUTION
A supported hotfix is now available from Microsoft, but
it is only intended to correct the problem that is
described in this article. Only apply it to systems that
are experiencing this specific problem. This hotfix may
receive additional testing. Therefore, if you are not
severely affected by this problem, Microsoft recommends
that you wait for the next Microsoft Windows XP service
pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the hotfix. For a
complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the
following Microsoft Web site:

 

[Rick \Nutcase\ Rogers]

Hi,

You posted your own answer: Call Microsoft Product Support. This is the only
way to safely obtain hotfixes (which, by the way, are free).

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Please reply to newsgroup.]

Hi
I need help with the following problem. I would
appreciate any help. Espeially on how to get an install
the hotfx? please email reply to (e-mail address removed)


My Computer and Windows Explorer unexpectedly quit when
you try to open My Network Places or Shared Documents in
Windows XP
View products that this article applies to.
SYMPTOMS
When you open My Computer or Windows Explorer and then
try to open the My Network Places folder or the Shared
Documents folder, My Computer or Windows Explorer may
unexpectedly quit. A Windows Error Reporting access
violation error message may appear.
RESOLUTION
A supported hotfix is now available from Microsoft, but
it is only intended to correct the problem that is
described in this article. Only apply it to systems that
are experiencing this specific problem. This hotfix may
receive additional testing. Therefore, if you are not
severely affected by this problem, Microsoft recommends
that you wait for the next Microsoft Windows XP service
pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the hotfix. For a
complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the
following Microsoft Web site:

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