Windows explorer randomly shuts down when viewing jpegs

[Guest]

Usually this happens in folders with jpegs from other people (which they gave me on a CD or sent me). However, some folders with "foreign" jpegs are fine. I get the following message: explorer.exe App Error:
"The instruction at 0x77f585c0" referenced memory at "0x00000" The memory could not be "written."" The numbers change from message to message. When trying to open some of those files from Photoshop or another program, they shut down as well. I ran a virus scan and nothing seems infected. How can I know which jpegs cause the problem and how to get rid of them?
Thanks,
Julia

 

[Mary Sauer]

This error is indicative of a corrupt or an outdated driver. In your case it probably
is the graphics/video driver. Go to the manufacturer's web site and look around for
an updated driver.

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com

Usually this happens in folders with jpegs from other people (which they gave me on

a CD or sent me). However, some folders with "foreign" jpegs are fine. I get the
following message: explorer.exe App Error:

"The instruction at 0x77f585c0" referenced memory at "0x00000" The memory could not

be "written."" The numbers change from message to message. When trying to open some
of those files from Photoshop or another program, they shut down as well. I ran a
virus scan and nothing seems infected. How can I know which jpegs cause the problem
and how to get rid of them?

 

[John Inzer]

Usually this happens in folders with jpegs from other
people (which they gave me on a CD or sent me). However,
some folders with "foreign" jpegs are fine. I get the
following message: explorer.exe App Error: "The
instruction at 0x77f585c0" referenced memory at "0x00000"
The memory could not be "written."" The numbers change
from message to message. When trying to open some of
those files from Photoshop or another program, they shut
down as well. I ran a virus scan and nothing seems
infected. How can I know which jpegs cause the problem
and how to get rid of them? Thanks,
Julia

=========================================
Here's something to try:

Right click on a .jpg file and choose Properties.
Click the Photoshop Image tab and uncheck the
"Generate Thumbnails" button, then click OK.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://support.microsoft.com/?pr=pic