Windows explorer is not responding

[MXC]

My laptop vista has problem. need help
Each time when login , the icons in desktop or taskbar do not response to
mouse click.
and show a message:
Windows explorer is not responding
ask to select:
restart the program
or
close the program

If I select the close the program, than all the icons in desktop and taskbar
are disappear.

If I select restart the program, (it will warnning information will
missing )
and the computer will work then.

This steps repeat again each time I login.

The Problem show as

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Hang Signature: e254
Hang Type: 513
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 6c418ee0e774d59b17c22a5f1f98101f
Additional Hang Signature 2: 4bae
Additional Hang Signature 3: 10f61f156bc986ce90234726c8dbb694
Additional Hang Signature 4: ebdf
Additional Hang Signature 5: 69265c3858baddac840d077814e3cc41
Additional Hang Signature 6: ac73
Additional Hang Signature 7: 3d45b45061ef17e7ebc9fbb0eed0adc7

Extra information about the problem
Bucket ID: 220412064

 

[Mark L. Ferguson]

Some Windows Vista functions may not work, or Windows Vista may stop
responding: http://support.microsoft.com/kb/929833
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Use the "Ratings" system. It helps new users find answers.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm

Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

 

[MXC]

I tried
sfc /scannow
do not find problems

I tried
chkdsk /f

also could not find problem

 

[zachd [MSFT]]

You wouldn't happen to have VeriFace installed, would you?

 

[Mark L. Ferguson]

I would try an older restore point in System Restore.

--
Use the "Ratings" feature. It helps the new users.
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson