Windows Explorer is not responding and machine locks up

R

Reji Mathai

Hi,
I have a HP Pavilion notepook PC that has Windows XP Media center installed
in it.

Recently i have noticed that while working on my PC the windows explorer
stops responding and the machine sort of locks up. After i do a Ctrl+Alt+Del
and do an "End task" to the windows explorer the PC starts responding again.
At times i have to do an "end task" 4-5 times in a single session.

My machine details are
Drives : Only C:\
used space: 39 GB
free space : 54 GB
RAM : 1 GB
OS: MS Windows XP Media Center Edition. Service Pack 2

Please provide inputs to resolve the same
 
N

nass

Reji Mathai said:
Hi,
I have a HP Pavilion notepook PC that has Windows XP Media center installed
in it.

Recently i have noticed that while working on my PC the windows explorer
stops responding and the machine sort of locks up. After i do a Ctrl+Alt+Del
and do an "End task" to the windows explorer the PC starts responding again.
At times i have to do an "end task" 4-5 times in a single session.

My machine details are
Drives : Only C:\
used space: 39 GB
free space : 54 GB
RAM : 1 GB
OS: MS Windows XP Media Center Edition. Service Pack 2

Please provide inputs to resolve the same

This can happen for two reasons:
- Hardwre problem/driver or overheating system.
- Software Damaged or corrupt and Malware/Viral infection.

=>... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Click on Connections tab then click LAN Settings Button, there make sure
nothing checked.

= Then try to Disable the Add-Ons on your Browser somehow installed on your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit .
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Scan for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm

Run disk clean up and Defrag in safe Mode then run this command:
sfc /scannow

Does it help?
If still no joy then we need the error messages in the Event Viewer by doing
this:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

HTH,
nass
 
A

Andrew E.

The 1st post might have helped but youre problem(s) are with "Windows
Explorer",not internet explorer....Either way,open event viewer & get more
OS details.Open "warning,or events"...
 
P

Peggy A

I am having a similar problem with Windows Explorer stopping responding and
having to kill it through Task Manager. Running Windows XP SP3 (Media Center
2002 Edition) on a Dell Dimension. Penium 4 1 GB Ram. 228 GB hard drive with
170 GB free. Running Norton Internet Security 2008 (and have been for about a
year, with no significant problems until the past couple of months).

The latest error message received when this happens is:
Hanging application explorer.exe, version 6.0.2900.5512, hang module
hungapp, version 0.0.0.0, hang address 0x00000000. Also received an
application error message: Fault bucket 734037209.

Earlier today it even caused a "blue screen" system error with the following
information:
Error code 1000007e, parameter1 c0000005, parameter2 806e694f, parameter3
f7aadc30, parameter4 f7aad92c.

A little before this happened see that a mini dump was created. I could
attach that, but I don't know if anyone can read it.

Any help would be appreciated since this seems to be occurring with
increasing frequency.

Thanks!
 
N

nass

Peggy A said:
I am having a similar problem with Windows Explorer stopping responding and
having to kill it through Task Manager. Running Windows XP SP3 (Media Center
2002 Edition) on a Dell Dimension. Penium 4 1 GB Ram. 228 GB hard drive with
170 GB free. Running Norton Internet Security 2008 (and have been for about a
year, with no significant problems until the past couple of months).

The latest error message received when this happens is:
Hanging application explorer.exe, version 6.0.2900.5512, hang module
hungapp, version 0.0.0.0, hang address 0x00000000. Also received an
application error message: Fault bucket 734037209.

Earlier today it even caused a "blue screen" system error with the following
information:
Error code 1000007e, parameter1 c0000005, parameter2 806e694f, parameter3
f7aadc30, parameter4 f7aad92c.

A little before this happened see that a mini dump was created. I could
attach that, but I don't know if anyone can read it.

Any help would be appreciated since this seems to be occurring with
increasing frequency.

Thanks!

This always refer to a bad Hardware/driver installed.
Try the Last good known Configuration to log into the system, then open
Device manager and see if there is any malfunctioining Devices or conflict in
IRQ, also look in the Event Viewer for error message and post them back in
your next post.
Read this articles and see, but how did you get rid of the Contra?.

Open a run command and type in these commands to see if there is a conflict
in /among drivers :
pstat.exe click [OK]
dmpchck.exe click [OK]
What you get from running this commands?.

You receive a "serious error" or a "STOP: 0x0000007E" error message in
Windows XP
http://support.microsoft.com/?kbid=321637&sd=RMVP
"STOP 0x0000007E" error message after you upgrade to Windows XP
http://support.microsoft.com/kb/330182
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech
You receive a "serious error" or a "STOP: 0x0000007E" error message in
Windows XP
http://support.microsoft.com/kb/321637
Error message in Windows XP Service Pack 2: "Stop 0x7E"
http://support.microsoft.com/kb/900485
Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP
http://support.microsoft.com/kb/313050
Easy CD Creator 5.0 does not function in Windows XP
http://support.microsoft.com/kb/310628
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
http://www.michaelstevenstech.com/XPrepairinstall.htm

HTH.
nass
 
N

nass

Ignore this line will ya <g>

Read this articles and see, but how did you get rid of the Contra?.

nass said:
Peggy A said:
I am having a similar problem with Windows Explorer stopping responding and
having to kill it through Task Manager. Running Windows XP SP3 (Media Center
2002 Edition) on a Dell Dimension. Penium 4 1 GB Ram. 228 GB hard drive with
170 GB free. Running Norton Internet Security 2008 (and have been for about a
year, with no significant problems until the past couple of months).

The latest error message received when this happens is:
Hanging application explorer.exe, version 6.0.2900.5512, hang module
hungapp, version 0.0.0.0, hang address 0x00000000. Also received an
application error message: Fault bucket 734037209.

Earlier today it even caused a "blue screen" system error with the following
information:
Error code 1000007e, parameter1 c0000005, parameter2 806e694f, parameter3
f7aadc30, parameter4 f7aad92c.

A little before this happened see that a mini dump was created. I could
attach that, but I don't know if anyone can read it.

Any help would be appreciated since this seems to be occurring with
increasing frequency.

Thanks!

This always refer to a bad Hardware/driver installed.
Try the Last good known Configuration to log into the system, then open
Device manager and see if there is any malfunctioining Devices or conflict in
IRQ, also look in the Event Viewer for error message and post them back in
your next post.
Read this articles and see, but how did you get rid of the Contra?.

Open a run command and type in these commands to see if there is a conflict
in /among drivers :
pstat.exe click [OK]
dmpchck.exe click [OK]
What you get from running this commands?.

You receive a "serious error" or a "STOP: 0x0000007E" error message in
Windows XP
http://support.microsoft.com/?kbid=321637&sd=RMVP
"STOP 0x0000007E" error message after you upgrade to Windows XP
http://support.microsoft.com/kb/330182
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech
You receive a "serious error" or a "STOP: 0x0000007E" error message in
Windows XP
http://support.microsoft.com/kb/321637
Error message in Windows XP Service Pack 2: "Stop 0x7E"
http://support.microsoft.com/kb/900485
Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP
http://support.microsoft.com/kb/313050
Easy CD Creator 5.0 does not function in Windows XP
http://support.microsoft.com/kb/310628
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
http://www.michaelstevenstech.com/XPrepairinstall.htm

HTH.
nass
 
K

Karen C

I have this problem using Windows XP, Media Center Edition 2002, with Service
Pack 3 installed. Not only does my computer hangup on accessing links from
emails - it also hangs when trying to access folders from a short cut on my
desktop. If I enter Word 2003 from the program mode, it will open everytime.
But, if I try to access a file through the desktop folder, it hangs up. It
will eventually open, probably 1-2 minutes.

As Peggy wrote below, I only started having this problem a couple of months
back. I seem to remember it starting just before I downloaded Service Pack 3.
Is this the same issue?
I don't get any error messages associated with this delay.
My computer is a Gateway GM5260, Intel Core 2 CPU, [email protected], 3.25 GB of
Ram.

Thank you,
Karen
 
P

Peggy A

Thanks for the quick reply. I already posted the error messages I've
received. I have checked in device manager and don't see any conflicts or
malfunctioning devices. I've run the extended set of diagnostics provided by
Dell for this system (3 hours worth!) and it found no errors. I've not been
able to find the pstat.exe and dmpchck.exe programs you mentioned, to run
them. I've even checked on my Windows XP CD and the Utilities CD provided by
Dell but didn't find them there either.

I'm actually not as concerned about the "blue screen" happening as I am
about the continually increasing problems with Windows Explorer locking up,
unless the blue screen occurs again. Would it make any sense to do a repair
install of Windows XP? If so, will it leave my other programs, data files,
etc.? I would hate to have to start all over again with loading everything,
if I don't have to.

Is there any way to repair Windows Explorer all by itself?

Thanks.
--
Peggy A.
In A Chord Web Design and Consulting


nass said:
Peggy A said:
I am having a similar problem with Windows Explorer stopping responding and
having to kill it through Task Manager. Running Windows XP SP3 (Media Center
2002 Edition) on a Dell Dimension. Penium 4 1 GB Ram. 228 GB hard drive with
170 GB free. Running Norton Internet Security 2008 (and have been for about a
year, with no significant problems until the past couple of months).

The latest error message received when this happens is:
Hanging application explorer.exe, version 6.0.2900.5512, hang module
hungapp, version 0.0.0.0, hang address 0x00000000. Also received an
application error message: Fault bucket 734037209.

Earlier today it even caused a "blue screen" system error with the following
information:
Error code 1000007e, parameter1 c0000005, parameter2 806e694f, parameter3
f7aadc30, parameter4 f7aad92c.

A little before this happened see that a mini dump was created. I could
attach that, but I don't know if anyone can read it.

Any help would be appreciated since this seems to be occurring with
increasing frequency.

Thanks!

This always refer to a bad Hardware/driver installed.
Try the Last good known Configuration to log into the system, then open
Device manager and see if there is any malfunctioining Devices or conflict in
IRQ, also look in the Event Viewer for error message and post them back in
your next post.
Read this articles and see, but how did you get rid of the Contra?.

Open a run command and type in these commands to see if there is a conflict
in /among drivers :
pstat.exe click [OK]
dmpchck.exe click [OK]
What you get from running this commands?.

You receive a "serious error" or a "STOP: 0x0000007E" error message in
Windows XP
http://support.microsoft.com/?kbid=321637&sd=RMVP
"STOP 0x0000007E" error message after you upgrade to Windows XP
http://support.microsoft.com/kb/330182
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech
You receive a "serious error" or a "STOP: 0x0000007E" error message in
Windows XP
http://support.microsoft.com/kb/321637
Error message in Windows XP Service Pack 2: "Stop 0x7E"
http://support.microsoft.com/kb/900485
Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP
http://support.microsoft.com/kb/313050
Easy CD Creator 5.0 does not function in Windows XP
http://support.microsoft.com/kb/310628
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
http://www.michaelstevenstech.com/XPrepairinstall.htm

HTH.
nass
 
N

nass

Well, if you going to do a repair install you will not lose your Docs but it
will be wise to backup your data just in case something goes wrong!
Also things to consider, uninstall SP3 if you updated your system to this
stage of Service pack.
or you can slipstream SP3 into your XP CD Installation media so you don't
need to Install SP3 or Uninstall it but make sure you don't have IE7
installed.
Download Nlite from here if you don't have burning software:
http://www.nliteos.com/guide/

http://www.simplyguides.net/guides/using_autostreamer/using_autostreamer.shtml

Slipstreaming Windows XP with Service Pack 3 (SP3)
http://www.winsupersite.com/showcase/xpsp3_slipstream.asp

http://forums.pcpitstop.com/index.php?showtopic=161176

How to repair/Install XP:
http://www.michaelstevenstech.com/XPrepairinstall.htm

If you would like to have a look at the hijackthis log I will behappy to
help you with it further or you can send it to one of many forums on the
internet to help you with it.
Download Hijackthis and send me the log.
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
my address is : to_you_ross(at remove this and repalce with the
obvious)yahoo.co.uk ( _ is underscore)

HTH,
nass
---
http://www.nasstec.co.uk

Peggy A said:
Thanks for the quick reply. I already posted the error messages I've
received. I have checked in device manager and don't see any conflicts or
malfunctioning devices. I've run the extended set of diagnostics provided by
Dell for this system (3 hours worth!) and it found no errors. I've not been
able to find the pstat.exe and dmpchck.exe programs you mentioned, to run
them. I've even checked on my Windows XP CD and the Utilities CD provided by
Dell but didn't find them there either.

I'm actually not as concerned about the "blue screen" happening as I am
about the continually increasing problems with Windows Explorer locking up,
unless the blue screen occurs again. Would it make any sense to do a repair
install of Windows XP? If so, will it leave my other programs, data files,
etc.? I would hate to have to start all over again with loading everything,
if I don't have to.

Is there any way to repair Windows Explorer all by itself?

Thanks.
--
Peggy A.
In A Chord Web Design and Consulting


nass said:
Peggy A said:
I am having a similar problem with Windows Explorer stopping responding and
having to kill it through Task Manager. Running Windows XP SP3 (Media Center
2002 Edition) on a Dell Dimension. Penium 4 1 GB Ram. 228 GB hard drive with
170 GB free. Running Norton Internet Security 2008 (and have been for about a
year, with no significant problems until the past couple of months).

The latest error message received when this happens is:
Hanging application explorer.exe, version 6.0.2900.5512, hang module
hungapp, version 0.0.0.0, hang address 0x00000000. Also received an
application error message: Fault bucket 734037209.

Earlier today it even caused a "blue screen" system error with the following
information:
Error code 1000007e, parameter1 c0000005, parameter2 806e694f, parameter3
f7aadc30, parameter4 f7aad92c.

A little before this happened see that a mini dump was created. I could
attach that, but I don't know if anyone can read it.

Any help would be appreciated since this seems to be occurring with
increasing frequency.

Thanks!

This always refer to a bad Hardware/driver installed.
Try the Last good known Configuration to log into the system, then open
Device manager and see if there is any malfunctioining Devices or conflict in
IRQ, also look in the Event Viewer for error message and post them back in
your next post.
Read this articles and see, but how did you get rid of the Contra?.

Open a run command and type in these commands to see if there is a conflict
in /among drivers :
pstat.exe click [OK]
dmpchck.exe click [OK]
What you get from running this commands?.

You receive a "serious error" or a "STOP: 0x0000007E" error message in
Windows XP
http://support.microsoft.com/?kbid=321637&sd=RMVP
"STOP 0x0000007E" error message after you upgrade to Windows XP
http://support.microsoft.com/kb/330182
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech
You receive a "serious error" or a "STOP: 0x0000007E" error message in
Windows XP
http://support.microsoft.com/kb/321637
Error message in Windows XP Service Pack 2: "Stop 0x7E"
http://support.microsoft.com/kb/900485
Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP
http://support.microsoft.com/kb/313050
Easy CD Creator 5.0 does not function in Windows XP
http://support.microsoft.com/kb/310628
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
http://www.michaelstevenstech.com/XPrepairinstall.htm

HTH.
nass
 
P

Peggy A

I've just sent you a Hijack This file. I hope you see something I didn't!

Thanks.
--
Peggy A.
In A Chord Web Design and Consulting


nass said:
Well, if you going to do a repair install you will not lose your Docs but it
will be wise to backup your data just in case something goes wrong!
Also things to consider, uninstall SP3 if you updated your system to this
stage of Service pack.
or you can slipstream SP3 into your XP CD Installation media so you don't
need to Install SP3 or Uninstall it but make sure you don't have IE7
installed.
Download Nlite from here if you don't have burning software:
http://www.nliteos.com/guide/

http://www.simplyguides.net/guides/using_autostreamer/using_autostreamer.shtml

Slipstreaming Windows XP with Service Pack 3 (SP3)
http://www.winsupersite.com/showcase/xpsp3_slipstream.asp

http://forums.pcpitstop.com/index.php?showtopic=161176

How to repair/Install XP:
http://www.michaelstevenstech.com/XPrepairinstall.htm

If you would like to have a look at the hijackthis log I will behappy to
help you with it further or you can send it to one of many forums on the
internet to help you with it.
Download Hijackthis and send me the log.
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
my address is : to_you_ross(at remove this and repalce with the
obvious)yahoo.co.uk ( _ is underscore)

HTH,
nass
---
http://www.nasstec.co.uk

Peggy A said:
Thanks for the quick reply. I already posted the error messages I've
received. I have checked in device manager and don't see any conflicts or
malfunctioning devices. I've run the extended set of diagnostics provided by
Dell for this system (3 hours worth!) and it found no errors. I've not been
able to find the pstat.exe and dmpchck.exe programs you mentioned, to run
them. I've even checked on my Windows XP CD and the Utilities CD provided by
Dell but didn't find them there either.

I'm actually not as concerned about the "blue screen" happening as I am
about the continually increasing problems with Windows Explorer locking up,
unless the blue screen occurs again. Would it make any sense to do a repair
install of Windows XP? If so, will it leave my other programs, data files,
etc.? I would hate to have to start all over again with loading everything,
if I don't have to.

Is there any way to repair Windows Explorer all by itself?

Thanks.
--
Peggy A.
In A Chord Web Design and Consulting


nass said:
:

I am having a similar problem with Windows Explorer stopping responding and
having to kill it through Task Manager. Running Windows XP SP3 (Media Center
2002 Edition) on a Dell Dimension. Penium 4 1 GB Ram. 228 GB hard drive with
170 GB free. Running Norton Internet Security 2008 (and have been for about a
year, with no significant problems until the past couple of months).

The latest error message received when this happens is:
Hanging application explorer.exe, version 6.0.2900.5512, hang module
hungapp, version 0.0.0.0, hang address 0x00000000. Also received an
application error message: Fault bucket 734037209.

Earlier today it even caused a "blue screen" system error with the following
information:
Error code 1000007e, parameter1 c0000005, parameter2 806e694f, parameter3
f7aadc30, parameter4 f7aad92c.

A little before this happened see that a mini dump was created. I could
attach that, but I don't know if anyone can read it.

Any help would be appreciated since this seems to be occurring with
increasing frequency.

Thanks!
--
Peggy A.
In A Chord Web Design and Consulting

This always refer to a bad Hardware/driver installed.
Try the Last good known Configuration to log into the system, then open
Device manager and see if there is any malfunctioining Devices or conflict in
IRQ, also look in the Event Viewer for error message and post them back in
your next post.
Read this articles and see, but how did you get rid of the Contra?.

Open a run command and type in these commands to see if there is a conflict
in /among drivers :
pstat.exe click [OK]
dmpchck.exe click [OK]
What you get from running this commands?.

You receive a "serious error" or a "STOP: 0x0000007E" error message in
Windows XP
http://support.microsoft.com/?kbid=321637&sd=RMVP
"STOP 0x0000007E" error message after you upgrade to Windows XP
http://support.microsoft.com/kb/330182
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech
You receive a "serious error" or a "STOP: 0x0000007E" error message in
Windows XP
http://support.microsoft.com/kb/321637
Error message in Windows XP Service Pack 2: "Stop 0x7E"
http://support.microsoft.com/kb/900485
Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP
http://support.microsoft.com/kb/313050
Easy CD Creator 5.0 does not function in Windows XP
http://support.microsoft.com/kb/310628
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
http://www.michaelstevenstech.com/XPrepairinstall.htm

HTH.
nass
 
R

Reji Mathai

Hi,

Thank you for the prompt response and sincere Apologies for the delay in my
reply.

I have put down the errors that get listed in the event viewer when the
Windows explorer stops responding in HP Pavilion PC, the details of which are
mentioned below

System Logs

Event Type: Warning
Event Source: RMSPPPOE
Event Category: None
Event ID: 63
Date: 10/13/2008
Time: 10:23:58 PM
User: N/A
Computer: REJI
Description:
Received a PPPoE Session packet for an unknown session. Ignoring this packet.
Data:
0000: 00 00 40 00 01 00 96 00 ..@...?.
0008: 00 00 00 00 3f 00 ff 80 ....?.ÿ?
0010: fe 0b 00 00 00 00 00 00 þ.......
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 0f b0 c5 9e 2c 00 0c ..°Å?,..
0030: 31 f7 fc 70 88 64 11 00 1֟p?d..
0038: fe 0b 00 2a 00 21 45 00 þ..*.!E.
0040: 00 28 5e 06 40 00 34 06 .(^[email protected].
0048: 32 a1 79 65 9e b0 cb bb 2¡ye?°Ë»
0050: d2 57 00 50 04 34 d4 9c ÒW.P.4Ô?
0058: 5f 09 6f e0 b5 a2 50 11 _.oൢP.
0060: ff ff 9b fd 00 00 00 00 ÿÿ?ý....

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 10/13/2008
Time: 10:23:16 PM
User: N/A
Computer: REJI
Description:
The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible. No
attempt to contact a source will be made for 14 minutes. NtpClient has no
source of accurate time.

Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 17
Date: 10/13/2008
Time: 10:23:16 PM
User: N/A
Computer: REJI
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup
again in 15 minutes. The error was: A socket operation was attempted to an
unreachable host. (0x80072751)

Event Type: Warning
Event Source: RemoteAccess
Event Category: None
Event ID: 20192
Date: 10/13/2008
Time: 10:22:12 PM
User: N/A
Computer: REJI
Description:
A certificate could not be found. Connections that use the L2TP protocol
over IPSec require the installation of a machine certificate, also known as
a computer certificate. No L2TP calls will be accepted.

Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20106
Date: 10/13/2008
Time: 10:22:12 PM
User: N/A
Computer: REJI
Description:
Unable to add the interface {943EBA30-133A-4D3C-91E9-9024C8BB2CE0} with the
Router Manager for the IP protocol. The following error occurred: Cannot
complete this function.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: eb 03 00 00 ë...


Event Type: Warning
Event Source: RemoteAccess
Event Category: None
Event ID: 20169
Date: 10/13/2008
Time: 10:22:10 PM
User: N/A
Computer: REJI
Description:
Unable to contact a DHCP server. The Automatic Private IP Address
169.254.50.36 will be assigned to dial-in clients. Clients may be unable to
access resources on the network.

Do these error messages provide any further inputs to the problem.

Thanks in advance.
 
N

nass

Reji Mathai said:
Hi,

Thank you for the prompt response and sincere Apologies for the delay in my
reply.

I have put down the errors that get listed in the event viewer when the
Windows explorer stops responding in HP Pavilion PC, the details of which are
mentioned below



System Logs

Event Type: Warning
Event Source: RMSPPPOE
Event Category: None
Event ID: 63
Date: 10/13/2008
Time: 10:23:58 PM
User: N/A
Computer: REJI
Description:
Received a PPPoE Session packet for an unknown session. Ignoring this packet.
This can be happened if your ISP sent an extra Packet while you are
disconnected, try to run these command:
Open a run command and type in:
ipconfig /flushdns
ipconfig /renew
netsh winsock reset
Reboot your machine and see if the connection working okay and the error not
been logged.
Winsock Fix:
http://www.nasstec.co.uk/downloads/winsockfix.ex
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 10/13/2008
Time: 10:23:16 PM
User: N/A
Computer: REJI
Description:
The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible. No
attempt to contact a source will be made for 14 minutes. NtpClient has no
source of accurate time.

providers has been able to provide a usable time stamp. The system clock is
unsynchronized.

Make sure your time set correct and the Server updating the time set correct!
Try setting the service up anew:

=> Click Start>>Run and type in:
cmd.exe click [OK] on the prompt command type in:
net stop w32time click [OK]
w32tm.exe /unregister click [OK]
w32tm.exe /register click [OK]
net start w32time click [OK]
Type Exit to close the Prompt command window and Reboot your machine.

How to configure an authoritative time server in Windows XP
http://support.microsoft.com/kb/314054/

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 17
Date: 10/13/2008
Time: 10:23:16 PM
User: N/A
Computer: REJI
Description:
Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup
again in 15 minutes. The error was: A socket operation was attempted to an
unreachable host. (0x80072751)

Winsock Fix:
http://www.nasstec.co.uk/downloads/winsockfix.ex
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Event Type: Warning
Event Source: RemoteAccess
Event Category: None
Event ID: 20192
Date: 10/13/2008
Time: 10:22:12 PM
User: N/A
Computer: REJI
Description:
A certificate could not be found. Connections that use the L2TP protocol
over IPSec require the installation of a machine certificate, also known as
a computer certificate. No L2TP calls will be accepted.

Error Message
http://www.microsoft.com/technet/prodtechnol/windows2000serv/reskit/w2000Msgs/5398.mspx?mfr=true

http://www.eventid.net/display.asp?eventid=20192&eventno=24&source=RemoteAccess&phase=1

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20106
Date: 10/13/2008
Time: 10:22:12 PM
User: N/A
Computer: REJI
Description:
Unable to add the interface {943EBA30-133A-4D3C-91E9-9024C8BB2CE0} with the
Router Manager for the IP protocol. The following error occurred: Cannot
complete this function.


http://www.chicagotech.net/winevent...l_with_the_Router_Manager_for_the_IP_protocol.
<Q>
Event id 20106 - Unable to add the interface Internal with the Router
Manager for the IP protocol.

Resolutions: 1. Make sure you have correct interface setup, for example, no
NIC using 169.254.x.x IP and no 1394 interface.

2. Make sure no NIC of the RRAS is disabled.

3. If the RRAS server is configured only for LAN routing, you can ignore the
event.
</Q>
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Event Type: Warning
Event Source: RemoteAccess
Event Category: None
Event ID: 20169
Date: 10/13/2008
Time: 10:22:10 PM
User: N/A
Computer: REJI
Description:
Unable to contact a DHCP server. The Automatic Private IP Address
169.254.50.36 will be assigned to dial-in clients. Clients may be unable to
access resources on the network.

That show that the computer doesn't talk to the router and not assigned an
IP address, instead assigned an APIPA adress, try to go to the TCP/IP
protocol properties and make sure the machine getting an Auto IP address.
How to use automatic TCP/IP addressing without a DHCP server
http://support.microsoft.com/kb/220874

HTH,
nass
 
A

AccabusAnnie

Reji Mathai said:
Hi,
I have a HP Pavilion notepook PC that has Windows XP Media center installed
in it.

Recently i have noticed that while working on my PC the windows explorer
stops responding and the machine sort of locks up. After i do a Ctrl+Alt+Del
and do an "End task" to the windows explorer the PC starts responding again.
At times i have to do an "end task" 4-5 times in a single session.

My machine details are
Drives : Only C:\
used space: 39 GB
free space : 54 GB
RAM : 1 GB
OS: MS Windows XP Media Center Edition. Service Pack 2

Please provide inputs to resolve the same
 

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