Windows Explorer has problem & needs to close...

[Guest]

When I am on-line, about every minute & a half, an error message pops up about Win Explorer needing to close. The tech info for the error log/report indicates that the faulting module is crtdll.dll, the address is 0x000115ce, the file included is C:\DOCUME~1\Z-MAN\LOCALS~1\Temp\WERxxx.tmp.dir00\appcompat.txt; the "xxx" in WER.tmp... is variable each time the message generates - B1, 101, etc. After closing the message, the Windows Desktop refreshes, & the web page temporarily freezes. The only thing I can get out of the Knowledge Base is that a repair installation of XP is required - but Dell tells me that the only disks available are those that include SP1 (my OS was pre-installed) & they're not compatible since my OS wasn't originally installed with SP1 (I d/l'ed SP1 from Microsoft). Am I right that a repair installation is the only fix? Help

 

[roger]

Hi,

When I am on-line, about every minute & a half, an error message pops up about Win Explorer needing to close. The tech info for the error log/report indicates that the faulting module is crtdll.dll, the address is 0x000115ce, the file included is C:\DOCUME~1\Z-MAN\LOCALS~1\Temp\WERxxx.tmp.dir00\appcompat.txt; the "xxx" in WER.tmp... is variable each time the message generates - B1, 101, etc. After closing the message, the Windows Desktop refreshes, & the web page temporarily freezes. The only thing I can get out of the Knowledge Base is that a repair installation of XP is required - but Dell tells me that the only disks available are those that include SP1 (my OS was pre-installed) & they're not compatible since my OS wasn't originally installed with SP1 (I d/l'ed SP1 from Microsoft). Am I right that a repair installation is the only fix? Help!

Go to Control panel > Internet Options > Advanced options tab and
disable third-party browser extensions.

If this work, later use BHODemon to disable the browser helper objects
which are interfering:
http://www.definitivesolutions.com/bhodemon.htm

Also perform a scan using updated ad-aware and spybot:
Ad-aware
http://www.lavasoftusa.com/support/download/

Spybot S&D
http://www.safer-networking.org/index.php?lang=en&page=download


Good luck

 

[Guest]

Thanks very much, Roger, I'll give it a whirl. I'm curious as to what would trigger this after having the machine/OS for 2-1/2 years?

 

[Guest]

Well, I tried the first part (Internet Options) ands it didn't work - & yes, I did a restart :-
I'll try the BHODemon d/l next (later, as it's now 0230h) - stay tuned.

 

[Guest]

i am having the same problem as zmann... internet explorer has encountered a problem and deens to close. please tell microsoft about this problem. i have and i have not gotten a fix. i am very frustrated please help me!!!!!!! everytime i send the report my screen goes blank and i have to restart again. there has to be a solution...................................