Windows Explorer error

[Guest]

I recently have been getting an error message when trying to access any of my
files in Windows Explorer and it says it has to close down Explorer. I don't
know how this happened. I want to fix it and was hoping i wouldn't have to
re-format (and lose all the files I can't access)....the error message says
something like:
explorer.exe - Application Error
The exception uknown software exception ()xc0000409) occured in the
application at location 0x77f67330.

What does this mean? Is my explorer.exe file corrupt, fried, ruined,
fixable, etc?
What can I do?
---Jack

 

[Ramesh, MS-MVP]

Click Start, Run and type eventvwr.msc
Select Application entry in the left pane
In the right-pane, look for the Error entry denoted by a Red X

Sort by date and track-down the entry based on what time the error exactly
occurred. Locate and double-click the entry and you'll see more information
in the resulting dialog. Click the copy button at the top and copy the whole
event and paste it to a Notepad document and save it. Post the information
here.

--
Ramesh, MS-MVP
Windows Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com
http://windowsxp.mvps.org

Windows XP Newsgroup Setup Instructions for Outlook Express:
http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx

 

[Guest]

One Event said this:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 6/30/2005
Time: 9:06:20 PM
User: N/A
Computer: WINCHESTER3
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module
shlwapi.dll, version 6.0.2900.2668, fault address 0x00031999.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 73 68 6c 77 61 in shlwa
0038: 70 69 2e 64 6c 6c 20 36 pi.dll 6
0040: 2e 30 2e 32 39 30 30 2e .0.2900.
0048: 32 36 36 38 20 61 74 20 2668 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 30 33 31 39 39 39 0d 0031999.
0060: 0a .
.....but the fault address isn't always the same on all of them

Another Error event looked like this:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 6/30/2005
Time: 9:06:38 PM
User: N/A
Computer: WINCHESTER3
Description:
Fault bucket 207525620.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 30 37 35 32 35 36 32 20752562
0010: 30 0d 0a 0..
Hope that helps....

 

[Ramesh, MS-MVP]

Try running SFC (/scannow)
Description of Windows XP and Windows Server 2003 System File Checker
(Sfc.exe):
http://support.microsoft.com/?kbid=310747

In the 2nd event that you posted, isn't there a module name mentioned?

--
Ramesh, MS-MVP
Windows Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com
http://windowsxp.mvps.org

Windows XP Newsgroup Setup Instructions for Outlook Express:
http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx