Windows Explorer Dies at Right-Hand Mouse Click

[Jeffrey]

When I try to right-click on a file, or when I ht "file" or "edit" on
the top line of my screen, I get an error message saying "windows explorer
has encountered a problem and needs to close." Then windows explorer closes
down and I get the Blue Screen of Death for a couple of seconds, and I'm back
at my desktop. This has been going on for about two weeks now. I don't
believe I added any new programs around that time, and I've had Service Pack
3 for a while. I don't think it's a virus, because I've been using Norton 360
and I assume it would at least notify me that there was a virus.

How can I fix this?

 

[nass]

When I try to right-click on a file, or when I ht "file" or "edit" on
the top line of my screen, I get an error message saying "windows explorer
has encountered a problem and needs to close." Then windows explorer closes
down and I get the Blue Screen of Death for a couple of seconds, and I'm back
at my desktop. This has been going on for about two weeks now. I don't
believe I added any new programs around that time, and I've had Service Pack
3 for a while. I don't think it's a virus, because I've been using Norton 360
and I assume it would at least notify me that there was a virus.

How can I fix this?

It doesn't need to be a virus, it can be malware or damaged/corrupt BHO on
your browser!
Run a thorough scan by doing the following steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html
Run dick clean up on your Drive.
HTH,
nass

 

[Jeffrey]

When I try to right-click on a file, or when I ht "file" or "edit" on
the top line of my screen, I get an error message saying "windows explorer
has encountered a problem and needs to close." Then windows explorer closes
down and I get the Blue Screen of Death for a couple of seconds, and I'm back
at my desktop. This has been going on for about two weeks now. I don't
believe I added any new programs around that time, and I've had Service Pack
3 for a while. I don't think it's a virus, because I've been using Norton 360
and I assume it would at least notify me that there was a virus.

How can I fix this?

It doesn't need to be a virus, it can be malware or damaged/corrupt BHO on
your browser!
Run a thorough scan by doing the following steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html
Run dick clean up on your Drive.
HTH,
nass

I appreciate your response, but the problem is with Windows Explorer,
not Internet Explorer.

 

[Richard in AZ]

|
|
| "nass" wrote:
|
| >
| >
| > "Jeffrey" wrote:
| >
| > > When I try to right-click on a file, or when I ht "file" or "edit" on
| > > the top line of my screen, I get an error message saying "windows explorer
| > > has encountered a problem and needs to close." Then windows explorer closes
| > > down and I get the Blue Screen of Death for a couple of seconds, and I'm back
| > > at my desktop. This has been going on for about two weeks now. I don't
| > > believe I added any new programs around that time, and I've had Service Pack
| > > 3 for a while. I don't think it's a virus, because I've been using Norton 360
| > > and I assume it would at least notify me that there was a virus.
| > >
| > > How can I fix this?
| >
| > It doesn't need to be a virus, it can be malware or damaged/corrupt BHO on
| > your browser!
| > Run a thorough scan by doing the following steps:
| > 1... First, try to clean up your caches, Internet files and delete cookies
| > by doing this:
| > Click Start >> Control Panel >> Double click Network and Internet
| > Connections >> Double click Internet Options.
| > On the IE properties windows you will see these Tabs:
| > General | Security | Privacy | Content | Connections | Programs |
| > Advanced
| > Under General Tab clear your History, Internet Files and Cookies.
| > Then click on Advanced tab and scroll down to under the Browsing Option:
| > [&] Browsing
| > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
| > Then click on Programs Tab and click Manage Add-Ons and Disable all non
| > Verified Add-Ons (You should Renable them later one-by-one and see the
| > culprit and update it or remove it.
| > How to manage Add-Ons:
| > http://support.microsoft.com/kb/883256
| > Scan for malware from here:
| > SuperAntispyware - Free
| > http://www.superantispyware.com/superantispywarefreevspro.html
| > http://www.malwarebytes.org/rr-update/rr-free-setup.exe
| > http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
| >
| > Run a scan from here on-line:
| > http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
| > http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
| > Download Avast Cleaner (offline scanner) from here:
| > http://www.avast.com/eng/avast-virus-cleaner.html
| >
| > Comodo BOClean : Anti-Malware Version 4.27
| > http://www.comodo.com/boclean/boclean.html
| > Run dick clean up on your Drive.
| > HTH,
| > nass
| > ---
| > http://www.nasstec.co.uk
| >
| I appreciate your response, but the problem is with Windows Explorer,
| not Internet Explorer.

Nass's instruction were for Windows Explorer, but he just happened to also ask you to cleanup the
Temporary Internet Files, which is a valid request.
I suggest you follow his instructions and make sure a malware program is not hiding on your
computer.
Then post back.

You might also want to set the computer to keep the BSOD message up so that you can copy it.
Go to "System" in the control panel. Then in the System Properties windows click on the Advanced
Tab.
In the "Startup and Recovery" section click on "Settings" Then uncheck the box for "Automatic
restart on Error".

 

[Jeffrey]

I followed Nass's sugestions and they didn't work. I don't use Internet
Explorer if I can help it--I use Firefox. I cited the BSOD message, and the
screen lasts only a few seconds; it dos not sit there staring at me, nor does
it reboot me.

I'm still in search of an answer.

|
|
| "nass" wrote:
|
| >
| >
| > "Jeffrey" wrote:
| >
| > > When I try to right-click on a file, or when I ht "file" or "edit" on
| > > the top line of my screen, I get an error message saying "windows explorer
| > > has encountered a problem and needs to close." Then windows explorer closes
| > > down and I get the Blue Screen of Death for a couple of seconds, and I'm back
| > > at my desktop. This has been going on for about two weeks now. I don't
| > > believe I added any new programs around that time, and I've had Service Pack
| > > 3 for a while. I don't think it's a virus, because I've been using Norton 360
| > > and I assume it would at least notify me that there was a virus.
| > >
| > > How can I fix this?
| >
| > It doesn't need to be a virus, it can be malware or damaged/corrupt BHO on
| > your browser!
| > Run a thorough scan by doing the following steps:
| > 1... First, try to clean up your caches, Internet files and delete cookies
| > by doing this:
| > Click Start >> Control Panel >> Double click Network and Internet
| > Connections >> Double click Internet Options.
| > On the IE properties windows you will see these Tabs:
| > General | Security | Privacy | Content | Connections | Programs |
| > Advanced
| > Under General Tab clear your History, Internet Files and Cookies.
| > Then click on Advanced tab and scroll down to under the Browsing Option:
| > [&] Browsing
| > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
| > Then click on Programs Tab and click Manage Add-Ons and Disable all non
| > Verified Add-Ons (You should Renable them later one-by-one and see the
| > culprit and update it or remove it.
| > How to manage Add-Ons:
| > http://support.microsoft.com/kb/883256
| > Scan for malware from here:
| > SuperAntispyware - Free
| > http://www.superantispyware.com/superantispywarefreevspro.html
| > http://www.malwarebytes.org/rr-update/rr-free-setup.exe
| > http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
| >
| > Run a scan from here on-line:
| > http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
| > http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
| > Download Avast Cleaner (offline scanner) from here:
| > http://www.avast.com/eng/avast-virus-cleaner.html
| >
| > Comodo BOClean : Anti-Malware Version 4.27
| > http://www.comodo.com/boclean/boclean.html
| > Run dick clean up on your Drive.
| > HTH,
| > nass
| > ---
| > http://www.nasstec.co.uk
| >
| I appreciate your response, but the problem is with Windows Explorer,
| not Internet Explorer.

Nass's instruction were for Windows Explorer, but he just happened to also ask you to cleanup the
Temporary Internet Files, which is a valid request.
I suggest you follow his instructions and make sure a malware program is not hiding on your
computer.
Then post back.

You might also want to set the computer to keep the BSOD message up so that you can copy it.
Go to "System" in the control panel. Then in the System Properties windows click on the Advanced
Tab.
In the "Startup and Recovery" section click on "Settings" Then uncheck the box for "Automatic
restart on Error".

 

[nass]

Jeff
We need to see the error message in the Event Log if you perofrmed the
cleaning steps!
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

I followed Nass's sugestions and they didn't work. I don't use Internet
Explorer if I can help it--I use Firefox. I cited the BSOD message, and the
screen lasts only a few seconds; it dos not sit there staring at me, nor does
it reboot me.

I'm still in search of an answer.

|
|
| "nass" wrote:
|
| >
| >
| > "Jeffrey" wrote:
| >
| > > When I try to right-click on a file, or when I ht "file" or "edit" on
| > > the top line of my screen, I get an error message saying "windows explorer
| > > has encountered a problem and needs to close." Then windows explorer closes
| > > down and I get the Blue Screen of Death for a couple of seconds, and I'm back
| > > at my desktop. This has been going on for about two weeks now. I don't
| > > believe I added any new programs around that time, and I've had Service Pack
| > > 3 for a while. I don't think it's a virus, because I've been using Norton 360
| > > and I assume it would at least notify me that there was a virus.
| > >
| > > How can I fix this?
| >
| > It doesn't need to be a virus, it can be malware or damaged/corrupt BHO on
| > your browser!
| > Run a thorough scan by doing the following steps:
| > 1... First, try to clean up your caches, Internet files and delete cookies
| > by doing this:
| > Click Start >> Control Panel >> Double click Network and Internet
| > Connections >> Double click Internet Options.
| > On the IE properties windows you will see these Tabs:
| > General | Security | Privacy | Content | Connections | Programs |
| > Advanced
| > Under General Tab clear your History, Internet Files and Cookies.
| > Then click on Advanced tab and scroll down to under the Browsing Option:
| > [&] Browsing
| > [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
| > Then click on Programs Tab and click Manage Add-Ons and Disable all non
| > Verified Add-Ons (You should Renable them later one-by-one and see the
| > culprit and update it or remove it.
| > How to manage Add-Ons:
| > http://support.microsoft.com/kb/883256
| > Scan for malware from here:
| > SuperAntispyware - Free
| > http://www.superantispyware.com/superantispywarefreevspro.html
| > http://www.malwarebytes.org/rr-update/rr-free-setup.exe
| > http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
| >
| > Run a scan from here on-line:
| > http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
| > http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
| > Download Avast Cleaner (offline scanner) from here:
| > http://www.avast.com/eng/avast-virus-cleaner.html
| >
| > Comodo BOClean : Anti-Malware Version 4.27
| > http://www.comodo.com/boclean/boclean.html
| > Run dick clean up on your Drive.
| > HTH,
| > nass
| > ---
| > http://www.nasstec.co.uk
| >
| I appreciate your response, but the problem is with Windows Explorer,
| not Internet Explorer.

Nass's instruction were for Windows Explorer, but he just happened to also ask you to cleanup the
Temporary Internet Files, which is a valid request.
I suggest you follow his instructions and make sure a malware program is not hiding on your
computer.
Then post back.

You might also want to set the computer to keep the BSOD message up so that you can copy it.
Go to "System" in the control panel. Then in the System Properties windows click on the Advanced
Tab.
In the "Startup and Recovery" section click on "Settings" Then uncheck the box for "Automatic
restart on Error".

 

[Jeffrey]

Nass:

These are the error messages that I got, over and over again--they are
numbers 1000, 1001, and 1002:

Faulting application explorer.exe, version 6.0.2900.5512, faulting module
pdshext.dll, version 5.0.1.3, fault address 0x000197f3.

Fault bucket 754673369.

Faulting application DRWTSN32.EXE, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

Thanks so much for you help!

 

[nass]

Nass:

These are the error messages that I got, over and over again--they are
numbers 1000, 1001, and 1002:

Faulting application explorer.exe, version 6.0.2900.5512, faulting module
pdshext.dll, version 5.0.1.3, fault address 0x000197f3.

Fault bucket 754673369.

Faulting application DRWTSN32.EXE, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

Thanks so much for you help!

You are very Tight on providing Info, are n't you? lol
So what the 1000, 1001 stand for it could refere to many apps/progs/files
involved!

Here my take for the little info you provided (we need the Exact
Verbtim/wording of the error messages):
Q- Faulting application explorer.exe, version 6.0.2900.5512, faulting module
pdshext.dll, version 5.0.1.3, fault address 0x000197f3.

A- Do you have PowerDesk Shell Extension?


Q- Fault bucket 754673369.
A-Microsoft Online Crash Analysis:
http://oca.microsoft.com/en/windiag.asp


Q- Faulting application DRWTSN32.EXE, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

A- Debugging Tools for Windows - Overview and download Symbols for the
debugger, please download it.
http://www.microsoft.com/whdc/devtools/debugging/default.mspx


Do you have Games on this machine. Dot.NET installed recently?
- How much Disk space you have got left?
- How Much RAM
HTH,
nass

 

[Jeffrey]

Nass:

I gave you the information you asked for--there was nothing else to
rovide. I didn't get an error message as such. The only box that comes up is
"window explorer has encounterd a problem and has to shut down" Anyway, I do
have a PwerDesk shell, I do not have any games, and I have absolutely no idea
what to do with those symbol files once I download them.

I'm still mystiried.

 

[Elmo]

When I try to right-click on a file, or when I hit "File" or "Edit" on
the top line of my screen, I get an error message saying "Windows Explorer
has encountered a problem and needs to close." Then Windows Explorer closes
down and I get the Blue Screen of Death for a couple of seconds, and I'm back
at my desktop. This has been going on for about two weeks now. I don't
believe I added any new programs around that time, and I've had Service Pack
3 for awhile. I don't think it's a virus, because I've been using Norton 360
and I assume it would at least notify me that there was a virus.

How can I fix this?

Right-click is slow or weird behavior caused by context menu handlers:
http://windowsxp.mvps.org/slowrightclick.htm
http://windowsxp.mvps.org/rcdelay.htm

 

[nass]

Download this and Install on your machine and reboot your System.
Current Release version 6.9.3.113 - April 29, 2008
http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.9.3.113.msi

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353

Did you run the RAM Test yet?

Does the PwerDesk shell is up2date and what happen when using it?

Run disk clean up and This command:
sfc /scannow

Download ShellExView -to capture in real time the causer of the issue:
http://www.nirsoft.net/utils/shexview.html

 

[Jeffrey]

Elmo:

Thanks so much for your suggestions, but the problem is not slow
response on right-click. When I right-click OR when I try to use the "file"
or "edit" drop-down menus, windows explorer closes.

Jeffrey

 

[nass]

Jeffrey
Can you please send me your Hijackthis if my previous suggestions didn't work!
Download Hijackthis and send me the log.
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)
my address is : to_you_ross(at remove this and repalce with the
obvious)yahoo.co.uk
( _ is underscore)
HTH.
nass